“Parking at Edinburgh Airport used to be easy and in the long term car park there was a bus that would drop you off at the door of the terminal. Now if you want to use the long term car park you need to walk to the terminal and it's a fair distance. On this occasion we used what was called plane parking, which is even further away, but the bus can take you to the terminal, although it no longer drops you off at the door. We prepaid for parking and on exit, the machine wanted an extra £100 for the 2 days we had parked there. we pressed the help button and the £100 got cancelled but we weren't the only ones to get caught with this problem and a queue formed at the exit as drivers had to contact the help centre. I now avoid Edinburgh Airport where possible and use Glasgow instead - it's much better than Edinburgh.”
Hello Michael,
We apologise for the inconvenience and frustration you experienced with the changes to the long-term car park at Edinburgh Airport. We understand that the previous convenience of a bus dropping you off at the terminal door has been replaced with a longer walk, which can be challenging for some travelers.
We are sorry to hear that your experience with plane parking also posed difficulties, with the machine initially requesting an additional £100 upon exit, despite prepaying for the parking. It is disappointing to hear that this issue caused delays and inconvenience for you and other drivers, leading to a queue at the exit.
We understand your decision to use Glasgow Airport instead and appreciate your honesty in sharing your preference. We strive to provide a positive and hassle-free experience for all our customers, and we regret that we fell short of your expectations on this occasion.
If you have any further feedback or require assistance with your parking experience, please do not hesitate to reach out to our Customer Support Team at the following link: https://support.edinburghairport.com/hc/en-gb/requests/new
Thank you for bringing these issues to our attention, and we hope to have the opportunity to restore your confidence in Edinburgh Airport in the future.
Kind Regards, Customer Support Team
“I waited for 25 minutes for a 12 minute service following arrival before 4am on 16th April 2024. booking reference 0M6Y79513
a small coach arrived and was quickly filled up and an uncomfortable journey ensued, this uncomfortable journey was repeated on the return journey.
I will not use this service again.”
Hello Derek,
We are sorry to hear about the family illness that led to the cancellation of your booking in advance.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards, Customer Support Team
“Usual drama in here. System didn't work and would not read plate on entry. Take a ticket and then was told £145 to exit. Spoke with attendant...usual disinterested engagement...eventually exiting after delayed and unfulfilled experience. Only thing worse about Edinburgh airport are the toxic staff at security. They take the buscuit with their consistent and sustained rudeness and aggressiveness towards customers. Least the car park guy was pleasant enough.”
Hello, thank you for taking the time to contact us at Edinburgh Airport.
I’m sorry to hear a member of our staff was rude when you were travelling through recently.
We expect every visitor to Edinburgh to be treated with respect. This means our staff being professional, helpful and polite at all times. There are strict Department of Transport (DfT) regulations for security at airports and our staff have a challenging job – particularly at busy times. That being said, this does not excuse the behaviour you described and for this I apologise.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards, Customer Support Team
“Parking great airport is a nightmare 1 hour queue for passport check plus another hour wait for luggage. Airport poorly managed and understaffed best tip try Glasgow instead”
Hello Malcolm,
We're sorry to hear about the challenges you faced during your recent visit to the airport. Your feedback is important to us, and we strive to provide a smooth and efficient experience for all our passengers. If you have specific details or suggestions on how we can improve, please feel free to share them with our team through our contact form at https://support.edinburghairport.com/hc/en-gb/requests/new. We appreciate your feedback and hope to address any issues you encountered. Thank you for bringing this to our attention.
Kind Regards, Customer Support Team
“Parked in the wrong car park and got charged £180 for 5 days on top of original payment. Staff were very rude and kept me waiting with no response for 15 minutes with my young kids including a newborn. Will never use again”
Hello Gary,
Thank you for sharing your feedback with us. We apologise for the negative experience you had at the car park. We take such matters seriously and would like to investigate further to make things right. Please reach out to our customer support team at https://support.edinburghairport.com/hc/en-gb/requests/new so we can address your concerns promptly.
Kind Regards, Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“I’d give them no stars if i could. Appalling service . Booked parking for a holiday break. Paid the fee and received receipt and confirmation of dates and times.Bus picked us up and dropped off at terminal. All good. Return and departure from Edinburgh Airport plane parking absolute disaster. No indication or direction provided for bus pick up point. Eventually got back to car at 02:20AM .Drove to barrier inserted ticket and the system wouldn’t let me out- saying I had an excess of £225.00 to pay despite being within confirmed dates and times. So, long flight and locked in car park at 20 past two in the morning. Press so called button on machine several times to alledgedly be put through to customer support.lEither no one was there or they couldn’t be bothered to answer. No other ways of contacting this company. Eventually got out by other means. Searched online through their useless email website info for ways to contact and. discuss the predicament EDINBURGH AIRPORT Parking had left me in - Nothing. These charlatans are uncontactable. They have a couple of phone numbers on ther FB pages and on google but these phone numbers are not in service. Best i could do was a FB messenger business message. Usual BOT response say thanks for reaching out.Havent heard a peep. . Steer clear of these people. I’m pretty sure most of their customers manage alright but when it goes wrong Edinburgh Airport Parking are knowhete to be found.Ill probably never use that airport to fly again. Bit of rant -Hey Ho.”
“Terrible stay at the mid-stay parking.
Came back to our car with a flat tyre with slash marks across the side and was then over charged for the parking. No refund given.”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We arrived and we were circulating for almost 20min to find a space!! Please do not sell more spaces than you have available! I almost missed my flight!!”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“I dropped off my car at Fastpark at Edinburgh airport on the 18th of April.
I took a screenshot of my mileage when I left the car with you which was 3729.
In my return on the 22nd of April I picked up my keys from the Blue Locker and went to my car.
When I turned on the ignition the mileage now read 3766.
As it states on your website cars are parked on airport grounds after drop off.
Someone has been using my car to drive 47 miles between me dropping it off and picking it back up.
I would like someone to give me an answer as to why this was the case.
I would be happy to contact the media as I'm sure this will be of interest to anyone who uses Fastpark”
Thank you for your review. If you ever encounter issues we have several contact channels that you can reach out to us for assistance on. These include, live chat, social media, telephone and via our feedback form where a member of the team would be happy to offer assistance if required.
Kind regards,
Customer Support Team
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I paid online to park at plane parking. Arrived on the day got my ticket left the next day was an hour delay on the flight there for I was an hour over the parking and was charged £80 on exiting the parking area.”
Hi there,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I booked the site because it looked really good and it said that you can cancel and you can change things really easy in big letters everywhere while you try doing it it sends you round in circles. You cannot change anything. It made me really worried as I had booked the entry After our holiday didn’t realise I was short two hours. You tried changing that impossible. An absolute terrible site please beware I did not sign up to it. It said if you sign in or sign up or not you can change things well you can’t please please beware if you make a mistake booking You go around in circles as I’ve said In the end I didn’t even go into the parking I got my son-in-law to pick me up and drop me Edinburgh Airport Parking Logo
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Company has replied to your review.
Helen Angelides
“I booked the site because it looked really good and it said that you can cancel and you can change things really easy in big letters everywhere while you try doing it it sends you round in circles. You cannot change anything. It made me really worried as I had booked the entry After our holiday didn’t realise I was short two hours. You tried changing that impossible. An absolute terrible site please beware I did not sign up to it. It said if you sign in or sign up or not you can change things well you can’t please please beware if you make a mistake booking You go around in circles as I’ve said In the end I didn’t even go into the parking I got my son-in-law to pick me up and drop me”
Reply by Edinburgh Airport Parking:
"Thank you for your review. As the customer, you are able to amend your booking via Manage My Bookings however, due to the way the booking engine is configured, amending is much the same as cancelling and re-booking. As per our terms and conditions, you can amend a booking free of charge, up to 24 hours before it is due to commence. This means we won’t charge you an admin fee for the change however, there may be a difference in price. Kind regards, Customer Support Team"
Powered Helen reply to Edinburgh parking ,,,,trust me I could not cancel/ amend / get in touch with you at all your company is not good and I really tried to do all 3 and as I said went round in circles”
Thank you for your review.
As the customer, you are able to amend your booking via Manage My Bookings however, due to the way the booking engine is configured, amending is much the same as cancelling and re-booking.
As per our terms and conditions, you can amend a booking free of charge, up to 24 hours before it is due to commence. This means we won’t charge you an admin fee for the change however, there may be a difference in price.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. The car park is an approximate 12 minute walk to the terminal.
Our Plane Parking car park has a shuttle bus which runs between the car park and Terminal approximately every 12 minutes.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
We have a number of options available for Pick up and Drop off, to suit the needs of our customers including 30 minutes free in our Long Stay car park. You can find out more information on the link below:
https://www.edinburghairport.com/transport-links/pickup-and-dropoff-zones
Kind regards,
Customer Support Team
“Upon trying to leave the car park our ticket failed to open the barrier despite being pre booked & paid in full. The massage at the exit said we were due £180.00!! Not what you want after a delayed arrival and this was not the 1st time this has occurred”
“Directions to parking great. It said it does number plate recognition. Got on the bus from terminal. Bus driver says to everyone on the bus- if the barriers don’t open and they say you owe money don’t pay it just press intercom. Hot to barrier says I owed £150. Pressed intercom - took 5 mins for someone to come - asked me for my number plate - took him a significant amount of time to find it - at the same time the man next to me having same issue. Clearly keeping your ticket and number plate recognition neither works - very poor.”
Thank you for your review. We are not aware of any current issues with our ANPR cameras at Plane Parking. If your vehicle registration and booking reference isn't printed on your ticket then you would need to press the intercom at the exit barrier and a member of the car parking team will be able to assist.
Kind regards,
Customer Support Team
