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Edinburgh Airport Parking Reviews

4.4 Rating 71,204 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

Company Reviews

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 27th April 2024

Leszek Wiecaszek

Edinburgh Airport Parking 5 star review on 25th April 2024

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked the site because it looked really good and it said that you can cancel and you can change things really easy in big letters everywhere while you try doing it it sends you round in circles. You cannot change anything. It made me really worried as I had booked the entry After our holiday didn’t realise I was short two hours. You tried changing that impossible. An absolute terrible site please beware I did not sign up to it. It said if you sign in or sign up or not you can change things well you can’t please please beware if you make a mistake booking You go around in circles as I’ve said In the end I didn’t even go into the parking I got my son-in-law to pick me up and drop me Edinburgh Airport Parking Logo Notification Review Reply Received Company has replied to your review. Helen Angelides “I booked the site because it looked really good and it said that you can cancel and you can change things really easy in big letters everywhere while you try doing it it sends you round in circles. You cannot change anything. It made me really worried as I had booked the entry After our holiday didn’t realise I was short two hours. You tried changing that impossible. An absolute terrible site please beware I did not sign up to it. It said if you sign in or sign up or not you can change things well you can’t please please beware if you make a mistake booking You go around in circles as I’ve said In the end I didn’t even go into the parking I got my son-in-law to pick me up and drop me” Reply by Edinburgh Airport Parking: "Thank you for your review. As the customer, you are able to amend your booking via Manage My Bookings however, due to the way the booking engine is configured, amending is much the same as cancelling and re-booking. As per our terms and conditions, you can amend a booking free of charge, up to 24 hours before it is due to commence. This means we won’t charge you an admin fee for the change however, there may be a difference in price. Kind regards, Customer Support Team" Powered Helen reply to Edinburgh parking ,,,,trust me I could not cancel/ amend / get in touch with you at all your company is not good and I really tried to do all 3 and as I said went round in circles”

Posted 2 weeks ago

Thank you for your review. As the customer, you are able to amend your booking via Manage My Bookings however, due to the way the booking engine is configured, amending is much the same as cancelling and re-booking. As per our terms and conditions, you can amend a booking free of charge, up to 24 hours before it is due to commence. This means we won’t charge you an admin fee for the change however, there may be a difference in price. Kind regards, Customer Support Team

Posted 1 week ago

“No bus service from long stay car park had to wade through deep puddles in lashing rain. Us and luggage soaked.”

Posted 2 weeks ago

Hi there, Thank you for your review. Our long stay shuttle bus was suspended in 2020. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. The car park is an approximate 12 minute walk to the terminal. Our Plane Parking car park has a shuttle bus which runs between the car park and Terminal approximately every 12 minutes. Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused. Kind regards, Customer Support Team

Posted 2 weeks ago

“And pickup/drop off is complete rip off”

Posted 2 weeks ago

Hi there, Thank you for your review. We have a number of options available for Pick up and Drop off, to suit the needs of our customers including 30 minutes free in our Long Stay car park. You can find out more information on the link below: https://www.edinburghairport.com/transport-links/pickup-and-dropoff-zones Kind regards, Customer Support Team

Posted 2 weeks ago

“Upon trying to leave the car park our ticket failed to open the barrier despite being pre booked & paid in full. The massage at the exit said we were due £180.00!! Not what you want after a delayed arrival and this was not the 1st time this has occurred”

Posted 2 weeks ago

“Źle oznakowany. Opłaciłem parking on-line, a i tak mnie skasowało przy wyjeździe. Nie polecam nikomu nawet wrogowi.”

Posted 2 weeks ago

“Directions to parking great. It said it does number plate recognition. Got on the bus from terminal. Bus driver says to everyone on the bus- if the barriers don’t open and they say you owe money don’t pay it just press intercom. Hot to barrier says I owed £150. Pressed intercom - took 5 mins for someone to come - asked me for my number plate - took him a significant amount of time to find it - at the same time the man next to me having same issue. Clearly keeping your ticket and number plate recognition neither works - very poor.”

Posted 2 weeks ago

Thank you for your review. We are not aware of any current issues with our ANPR cameras at Plane Parking. If your vehicle registration and booking reference isn't printed on your ticket then you would need to press the intercom at the exit barrier and a member of the car parking team will be able to assist. Kind regards, Customer Support Team

Posted 2 weeks ago

“After walking to two pay terminals both out of order but you pay at the barrier!!!! Why don’t you communicate this when we are booking???”

Posted 3 weeks ago

“Door handle from car broken off during my holiday”

Posted 3 weeks ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 weeks ago

“Worst Parking in Edinburgh!! Once again, on attempting to exit the carpark I was asked to pay £200. I need to park at the airport roughly every month and everytime, even although I've prepaid and I'm leaving before the alloted time, I'm asked to pay again for the full stay. We have tried different cars, different Mid/Long Stay carparks, but everytime we're left waiting at the barrier, trying to explain that we've already paid. How can all other carparks easily manaage this, they understand number plate recoginition, but the airport can't get this right. Not to mention, they have just resurfaced the carpark and once again it was completely flooded. Avoid parking here if you can, possibly the non-airport carparks are better.”

Posted 3 weeks ago

“Very poor, I followed the instructions that were given to me on my email and it took me to a road with shutters up that I could not drive down. After cirling for 20 minutes trying to find my carpark I had to park in a different carpark as I was in danger of missing my flight then had to pay £275 to get my car back after my holiday. I will not return!”

Posted 3 weeks ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 3 weeks ago

“the sign-posting into the various different car-parks is dreadful. not only did i have to go round being charged as if just doing a pick-up but at the first multi-story barriers, i witnessed 2 cars having to reverse having got tho the barrier before realising it was wrong - confusion all round. edinburgh airport is an embarrassment as it is without the car-park adding to it.”

Posted 3 weeks ago

Thank you for your review, I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 3 weeks ago

“I don't think you would want me to write a review, as my experience has convinced me never to use Edinburgh Airport Parking again.”

Posted 3 weeks ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 3 weeks ago

“Access road surface is a disgrace. Potholes and badly maintained surface risk damage to cars. Money from income needs to be invested to provide a service that can be used without risk of damage to vehicles. I will not be recommending to others.”

Posted 3 weeks ago

Thank you for your review. The access road to the airport is the responsibility of Edinburgh City Council. I would encourage you to contact them directly regarding this. Kind regards, Customer Support Team

Posted 3 weeks ago

“Despite reccomending the parking at Edinburgh Airport in this review it only gets 1 start due to poor customer service. Pricing is great and will use again but...... Unfortunately our flight to Edinburgh was cancelled due to the weather and we were re-booked to Glasgow. This flight was subsequently delayed and so we then incurred a £50 excess parking charge due to overrunning the planned and pre paid stay. Now whilst all this is fair enough if you overun your stay, the poor review comes from the fact I had tried online to ammend the booking on line and call Edinburgh airport to inform them of the circumstances and pay for the extra parking. The online site is abut as much use as a chocloate fire guard (FAQs and answers simply say pay the extra!) and i struggled to get through on the phone and when i eventually did, i was told to email as the airport didnt deal direct with changes to bookings. I am now having to try and claim this extra cost back through the airline which will be a battel, take up my time and may not lead to getting any money back. A simple option to extend the booking or speak to a human being on the matter would greatly improve the service. Despite all this, i would use the parking again!”

Posted 3 weeks ago

Thank you for your review. As is set out in our terms and conditions and the booking confirmation that you receive, if you need to extend your booking then you should make a new booking that starts when your current one ends. The Customer Support Team can be contacted Monday to Friday via live chat from 7am-6pm, social media from 7am-6pm, phone 9am-2pm or you can submit a webform 24 hours a day. You can also contact us via live chat or social media at the weekend from 8.30am-4.30pm. Kind regards, Customer Support Team

Posted 3 weeks ago

“Yet again number plate recognition failed and had inconvenience of having to call an operator. Not what you need after coming off a long haul flight at 8am. This is happening too often for my liking and now seriously considering other options for my travel to and from Edinburgh Airport rather than utilizing your car parks!!”

Posted 4 weeks ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

“Car has been damaged.”

Posted 4 weeks ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 4 weeks ago

“Car was damaged to rear bumper. A white car has hit it and scraped the back of it, no note left”

Posted 1 month ago

Hi there, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“It’s been about 2 years since having to use the long stay car park, so when we arrived and parked up it came as a surprise and shock that you don’t run buses anymore. I was with friends who aren’t in the peak of health and the thought of them having to pull their cases all the way to the airport terminal didn’t bear thinking about. One suffers from COPD and the other has trouble walking for any length of time. Had I known about the bus situation I would’ve made a better decision regarding where to park, to say I was rather peeved would be an understatement.”

Posted 1 month ago

Thank you for your review. The Long Stay car park has not operated with shuttle buses since 2020 and the facility is marketed as not having any shuttle buses and this is confirmed in your booking confirmation and online. We have a dedicated walking route to the terminal and most people find this manageable however we will always provide support to those that require it. Kind regards, Customer Support Team

Posted 1 month ago

“No trolleys, not easy to walk to the safety of walkways with kids, narrow/short spaces. The likes of newcastle airport parking is far superior.”

Posted 1 month ago

“Made a mistake on my dates and was charged £60 for one day! Walk from m midparking is more than than 5 mins, not a nice walk in the cold. Won’t be using again!”

Posted 1 month ago

Thank you for your review. It is each customers responsibility to ensure that they have booked the correct duration for their booking. As per our terms and conditions if you overstay your booking you will be subject to and overstay charge which is charged at the non-booked rate. Kind regards, Customer Support Team

Posted 1 month ago

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Edinburgh Airport Parking is rated 4.4 based on 71,204 reviews