Thank you for your review,
It sounds like you have been charged in error when leaving FastPark, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The Parking Procedure itself was seamless and excellent. The staff during check-in were very kind so 5*s for this. However the lights were left on on the car after it was moved meaning the battery was dead and I had to call the AA after my flight which wasn't great. My registration was NC54 CEJ and I was Parked 16-23/3/24”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Chose the on airport electric car charging.
Struggled to get it to work, finally found someone to help but they didn’t know much about it. Finally got it working but got back to find it had failed and my car wasn’t charged. Not what you need on a wet cold night… ended up having to find somewhere nearby. Beware this - there is no assistance!’”
Thank you for your review,
I'm sorry to hear that you had issues when using the electric charging cables and you found that our staff were not able to assist you. Our staff are on hand 24 hours per day to assist however we do find that electric car owners are aware of how to use the charging stations.
Kind regards,
Customer Support Team
“I tried to cancel my booking over 48 hours in advance & the system said there was an error, this went on for a few days. I had free cancellation 24 hours prior to departure. My car broke down so I had to take a taxi to Edinburgh airport. So I am now out of pocket for my airport parking that it wouldn’t let me cancel. I contacted the parking site & left a message r planning but no one got back to me. I have now lost all faith in this automated car booking system as there is no remedy when something goes wrong.”
Thank you for your review,
I can see that our team responded to you on 13/03/24, I would encourage you to check your emails for the reply as the team were assisting you with the cancellation.
Kind regards,
Customer Support Team
“i made a mistake by booking the time to leave at 6am on the18-3-24 instead of 6pm .. i had to pay £210 to get out last night.. surely you cant charge that for 12 hours ??”
Hi there,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Easy and convenient, and reasonably priced.
However, I do not like the fact that the "driver" tuned into Radio 2 on my car hifi and yanked the volume all the way up. When I turned switched on the car, the stereo started playing at full blast and the speakers were rattling and the sound was distorting.
God knows how badly the speakers have been damaged.”
Thank you for your review,
I'm pleased to hear that you found FastPark to be convenient and easy to use.
We can confirm that our drivers are instructed not to touch any settings in customers' vehicles other than those that require adjustment such as the mirrors or drivers seat, therefore please accept our apologies if this has not been the case.
Please note the driver(s) of your vehicle have been informed and reminded that no settings should be touched in future.
Kind regards,
Customer Support Team
“Terrible signage and unsure what car park I was looking for as they have so many different options (all trying to confuse and extract more money from customers) I prepaid for my parking and because the signage was so poor I ended up having to pay £5 just to drive through the pick up point to eventually get upstairs into the multi story parking area. On leaving I had to fork out another £20! Absolutely despicable preying on customers who have no choice”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Really disappointing as I had to change the length of stay at short notice but I could not amend my booking. This resulted in me having to rebook which meant I had paid twice for one of the days.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Drove from Glasgow to fast park with no issues. Was informed by email on morning I was flying home from holiday that my car had a broken front coil spring and I would have to arrange a recovery truck. I don’t have a dash cam but would have been handy. Make ur own mind up ?!! Was told it’s a common occurrence that springs break in fast park”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“One the last three visits to the Mid-Stay car park I've been asked to pay on leaving even when I had pre-booked and paid online. Can you please explain why this happens. You have my booking and vehicle registration number. There's obviously something wrong with your system and I have sit at the barrier with frustrated drivers behind me that just want to go home.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Paid for EV charging space. Once I arrived the chargers that were available were offline. I called the helpline and told them my issue, I was told that the network was offline and won’t be back up and running before my flight. No charging available. When I came back I had to get to a charging station.
I paid for a specific space at a expensive rate and got no service.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The number recognition system , once again, did not recognise my number meaning I have to spend ages explaining l to staff that I’ve already paid before the barrier will go up to let me out!!!”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Had to wait over an hour for my luggage. Maybe instead of parking reviews (it’s just a car park with barriers, what are you expecting to hear?, the barriers were beautifully lit, the road works were an amazing addition to the experience?) it may be more beneficial to respect peoples time and let them know their luggage is being held hostage and you will have to sit and guess what’s happening for over an hour.”
“Had to wait 45 minutes for our vehicle to be brought to the car park, lack of information from on site staff and duty manager as to what was happening, a few others were in the same situation, really needs someone on site to take charge when an issue arises and not hide away”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We booked our parking in the multi-story car park on 18th December for our holiday starting on 24th February. The convenience of the multi-storey is great, and by booking well in advance, the cost differential (with other Edinburgh airport parks) was small. The very same problem occurred last year when we exited the car park and were faced with a heart-attack inducing payment request for over £560! My car registration plates were clean and legal, but either the cameras and/or the ticket-printing machine was not working properly. On the exit ticket, the last character of my registration number (and probably also the bar code) was incomplete. Thankfully, the man on office duty resolved the problem, but even the ticket he gave me had an incomplete registration number! I expect an explanation and I have all the necessary paperwork, including the exit ticker as proof. I look forward to an acceptable response.
Next year, I'll park elsewhere.
Date of experience: March 06, 2024”
“Chaotic and crowded. Too few spaces, walkways blocked by luggage trolleys. Poor signage on departure. Spent ten minutes driving around to find a space which was in a different car park much further away. Spaces very narrow. Very expensive. A total rip off. Cost more than my flight. Disgraceful impression for visitors. Will never use it again.”
Thank you for your review.
It sounds as though your car registration was not recognised upon entry to the car park which means this would have not linked to your booking. When this happen our ANPR system thinks that you are a roll up customer.
I am pleased to hear you managed to get this sorted.
Kind regards,
Customer Support Team
“On arrival at the airport car park we obtained a ticket from the parking machine. On our return, when we inserted the ticket into the machine it advised us that we would need to pay £180.00 before leaving, however we had already paid for the parking in advance. We selected the help button on the parking machine and explained the situation and the barrier was then lifted allowing us to leave. This was a bit stressful at the end of what had been a lovely break.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“While the service by the personnel on site was very good, I find it totally unacceptable that is appears to be impossible to reach anybody at your company by phone. I had to change my flight and could not find a way to discuss my options with anybody. Instead, I was referred to website and chatbots that did not provide the answer to the specific problem I had. This created a lot of stress and uncertainty, and I was extremely disappointed that your company chose not to make a phone number avaiable Surely it must be possible for your company to employ somebody to answer queries by customers.”
Thank you for your review.
We appreciate your feedback however, I can confirm we do have a member of staff on at weekends and during the week to respond to our passengers.
Kind regards,
Customer Support Team
