Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Worst Parking in Edinburgh!!
Once again, on attempting to exit the carpark I was asked to pay £200. I need to park at the airport roughly every month and everytime, even although I've prepaid and I'm leaving before the alloted time, I'm asked to pay again for the full stay. We have tried different cars, different Mid/Long Stay carparks, but everytime we're left waiting at the barrier, trying to explain that we've already paid. How can all other carparks easily manaage this, they understand number plate recoginition, but the airport can't get this right. Not to mention, they have just resurfaced the carpark and once again it was completely flooded. Avoid parking here if you can, possibly the non-airport carparks are better.”
“Very poor, I followed the instructions that were given to me on my email and it took me to a road with shutters up that I could not drive down. After cirling for 20 minutes trying to find my carpark I had to park in a different carpark as I was in danger of missing my flight then had to pay £275 to get my car back after my holiday. I will not return!”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“the sign-posting into the various different car-parks is dreadful. not only did i have to go round being charged as if just doing a pick-up but at the first multi-story barriers, i witnessed 2 cars having to reverse having got tho the barrier before realising it was wrong - confusion all round. edinburgh airport is an embarrassment as it is without the car-park adding to it.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Access road surface is a disgrace. Potholes and badly maintained surface risk damage to cars. Money from income needs to be invested to provide a service that can be used without risk of damage to vehicles. I will not be recommending to others.”
Thank you for your review. The access road to the airport is the responsibility of Edinburgh City Council. I would encourage you to contact them directly regarding this.
Kind regards,
Customer Support Team
“Despite reccomending the parking at Edinburgh Airport in this review it only gets 1 start due to poor customer service. Pricing is great and will use again but......
Unfortunately our flight to Edinburgh was cancelled due to the weather and we were re-booked to Glasgow. This flight was subsequently delayed and so we then incurred a £50 excess parking charge due to overrunning the planned and pre paid stay. Now whilst all this is fair enough if you overun your stay, the poor review comes from the fact I had tried online to ammend the booking on line and call Edinburgh airport to inform them of the circumstances and pay for the extra parking. The online site is abut as much use as a chocloate fire guard (FAQs and answers simply say pay the extra!) and i struggled to get through on the phone and when i eventually did, i was told to email as the airport didnt deal direct with changes to bookings. I am now having to try and claim this extra cost back through the airline which will be a battel, take up my time and may not lead to getting any money back. A simple option to extend the booking or speak to a human being on the matter would greatly improve the service. Despite all this, i would use the parking again!”
Thank you for your review. As is set out in our terms and conditions and the booking confirmation that you receive, if you need to extend your booking then you should make a new booking that starts when your current one ends. The Customer Support Team can be contacted Monday to Friday via live chat from 7am-6pm, social media from 7am-6pm, phone 9am-2pm or you can submit a webform 24 hours a day. You can also contact us via live chat or social media at the weekend from 8.30am-4.30pm.
Kind regards,
Customer Support Team
“Yet again number plate recognition failed and had inconvenience of having to call an operator. Not what you need after coming off a long haul flight at 8am. This is happening too often for my liking and now seriously considering other options for my travel to and from Edinburgh Airport rather than utilizing your car parks!!”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“It’s been about 2 years since having to use the long stay car park, so when we arrived and parked up it came as a surprise and shock that you don’t run buses anymore. I was with friends who aren’t in the peak of health and the thought of them having to pull their cases all the way to the airport terminal didn’t bear thinking about. One suffers from COPD and the other has trouble walking for any length of time. Had I known about the bus situation I would’ve made a better decision regarding where to park, to say I was rather peeved would be an understatement.”
Thank you for your review. The Long Stay car park has not operated with shuttle buses since 2020 and the facility is marketed as not having any shuttle buses and this is confirmed in your booking confirmation and online. We have a dedicated walking route to the terminal and most people find this manageable however we will always provide support to those that require it.
Kind regards,
Customer Support Team
“Made a mistake on my dates and was charged £60 for one day!
Walk from m midparking is more than than 5 mins, not a nice walk in the cold.
Won’t be using again!”
Thank you for your review. It is each customers responsibility to ensure that they have booked the correct duration for their booking. As per our terms and conditions if you overstay your booking you will be subject to and overstay charge which is charged at the non-booked rate.
Kind regards,
Customer Support Team
“Again this week the registration plate scanner did not work só again i had to call the nice man and get them to manually entre the data and let me out. Long stay os no better. The car is a year old so plate is fine. Also no app for Android.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Absolute nightmare!
The directions to the car park are hard for someone unfamiliar with the airport and road names, while driving alone and in the dark it’s really hard to recall the instructions or read them while driving (dangerous!) it’s not clearly signed at all. Had to go through the drop off zone (charged me £5). When I eventually found the entrance (entrance to terminal parking, supposed to enter here to get to multi story) it told me to drive through a roundabout which I couldn’t find. I ended up just parking then when I was trying to leave it wanted to charge me £125! Total nightmare.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Every single week when I leave the car park, despite having a pre paid ticket the barrier tells me I have an outstanding amount to pay. This seems to happen to a lot of people and causes queues.”
Thank you for your review.
There can be a number of reasons why our barriers say you owe payment upon exiting, that our ANPR system has not recognised your car registration upon entry or you have overstayed your booking.
Kind regards,
Customer Support Team
“payed for multistory parking prior to arrival and was also charged £270 on departure this was for a 4 night trip so the parking had been overpriced at 270 plus 130”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Everything smooth and easy from parking to leveing car park but I don't want your drivers touching interfaces or anything else inside the car.
I don't listen to the radio, but when I got back to the car the radio was on.
I wonder your driver serching somthnig?”
Thank you for your review,
I'm pleased to hear that you found the FastPark service easy to use.
We can confirm that our drivers are instructed not to touch any settings in customers' vehicles other than those that require adjustment such as the mirrors or drivers seat, therefore please accept our apologies if this has not been the case.
Please note the driver(s) of your vehicle have been informed and reminded that no settings should be touched in future.
Kind regards,
Customer Support Team
