Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
The FastPark reception area is across from the terminal building and I can confirm that you do not need to pass through another car park to enter the reception area.
Kind regards,
Customer Support Team
“I’ve tried several times to contact you with regards to my parking experience but my email keeps bouncing back and saying the address isn’t recognised. I dropped the car off with the valet and when I got the car back I realised there is a knocking/rattling noise coming from the drivers side wheel which wasn’t there when we dropped it off. I won’t know the full extent until I take it to the garage for them to look.”
Thank you for your review,
I can see that you have contact our team and we will be in contact shortly with a response.
Kind regards,
Customer Support Team
“Hello,
I have recently checked out of the car park although I pre-booked and paid before Ieft. When I put my ticket in the machine when I came back it was charging me £195. I am really confused and feel robbed. I can send you the ticket as evidence of the receipt.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“People need to be beware! When you pre pay online for your parking it doesn't make it clear there are different zones. Neither are there signs at the airport to indicate this. We parked in the long stay car park having pre paid online but on trying to exit our ticket told us we owed £240! On informing the attendant the fee was reduced to £20 - but we had booked and paid for parking already. We were told we had parked in the wrong zone , but there is nothing online or in the booking info to let us know which zone to park in. Feel ripped off!”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. I am glad to hear that the carparking team were able to assist at the barrier.
Kind regards,
Customer Support Team
“EV charging system very unreliable. Took an hour and 3 different chargers to find a system that worked. Phone support was helpful but could do nothing remotely to assist. Edinburgh airport parking costs are outrageous.”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. I am glad to hear that the team could assist.
Kind regards,
Customer Support Team
“The car park is as close as you can get to the terminal, the system works well and the staff are friendly. But it is unreasonably expensive, so much so that it cost me more to leave a car stationary for a week than it did to fly to another country, rent, fuel and insure another car and then fly back.
The greed is strong with this lot, charging £5 to drop someone off is criminal. For £5 they better send a guy with a trolley to pick up the suitcases. Won't be using Edinuburgh Airport parking again until they revisit their pricing policy.”
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Horrific, we had pre payed to stay in the multi storey car park however on arrival couldn’t figure out how to get into it, after asking multiple members of staff no one could give us an answer, this resulted in a further £120 to park!”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
I can see that you contacted our team on Thursday and I can see you received a reply on the same day.
Kind regards,
Customer Support Team
“The Plane Parking is quite far from the terminal and the facilities are poor comapred to the other airport car parks. There was only one pick up point that I could see. I was travelling alone for business, had three pieces of luggage and there were no baggage trolleys to take luggage from the car at the rear of the car park to the pick up point. In the end I moved to the terminal parking with the resultant cost 5 times more. But like everything at Edinburgh Airport it is overpriced and doesn't work very well. I won't be parking here again.”
Hello Graeme,
I understand how frustrating it will have been to discover there were no trolleys available. Our trolleys are in constant rotation, which means once they have left the baggage reclaim area they must be collected by a member of staff, security checked and processed.
As our parking does not have a fixed rate (unless you roll-up, which is considerably more expensive than pre-booked) that means it's dynamic and can change based on the factors stated. Our pricing structure and calculation method is not dissimilar to many other businesses and airports.
Kind regards,
Customer Support Team
“Parked there last year also with my old Jeep which I've stated clearly on the message to do not lock the car with the car key coz the front driver door will get stuck and it won't open anymore and obviously this was ignored, so I had to spend 45 mins plus to open that door and drive 3 hours back home on my return tired from my holiday.
This time I've parked with a new car BMW X1, it was wet and pitch black on my return and I was very tired so hard to look at the car for any problems, but when I've returned home, the day after I've seen a scratch front right bumper, this is really annoying, my car parked in my drive way with gate locked so it could only have happened there when the valet moved the car about... I will not use this parking any more and neither I will recommend...your car it's not safe there...I rather park my self safe and walk 10-15 mins next time.
Thanks a lot Fast Park!”
Hello Giuseppe,
Thank you for sharing your concerns and experiences with us. I'm sorry to hear that you've had to deal with similar issues with your car door getting stuck and now with the scratch on your new BMW X1. We understand that these incidents can be frustrating.
We take all feedback seriously and are truly sorry that our previous warnings and instructions were not taken into account. We will make sure to pass on your concerns to our team and take necessary steps to prevent similar issues from happening in the future.
We value your business and apologise for the negative experience you've had with us. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new.
“On returning from holiday we just left the fast park and our warning light came on for our rear right tyre. On inspection at a garage we had a puncture which wasn’t there when we left the car. 5 hrs later and £170 lighter we managed to get home. So not impressed at all”
Hello Ann,
Thank you for taking the time to provide us with your feedback regarding your recent experience at Edinburgh Airport Parking. We are pleased to hear that you are aware of the diligent efforts made by our Car Parking and Security teams to patrol and maintain our car parks.
We are truly sorry to hear about the inconvenience you encountered with the puncture to your tyre upon your return. Based on the information you have provided, it seems that the puncture likely occurred prior to parking at our facility. Unfortunately, without being able to confirm the exact location of where the incident took place, we are unable to take responsibility for the puncture.
We understand your frustration and the unexpected costs associated with the repair. We value your feedback and will use it to continually improve our services. If you have any further concerns or questions, please do not hesitate to reach out to us. Thank you for choosing Edinburgh Airport Parking.
Kind Regards, Customer Support Team
“I was impressed with the value for money for parking near Edinburgh Airport, but I was very distressed when asked to pay £225 to exit the car park! This was totally and utterly wrong and this is not the first time this has happened to me and some of my family and friends. I had to press the button for help and they cleared it straight away BUT why did it happen at all? I would be very grateful for a response to this dreadful situation.”
Hello Raymond,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind Regards, Customer Support Team
“Worst parking I have ever come across. My wife already prewarned me as apperently nothing is signposted. I arrived there at 5 am in the morning and she was right. On the paper work it said: 'Refundable carpark', however, arriving at the airport no sign of this. Like my wife previously, I must have taken a wrong turning and I ended up at the drop off zone, having to pay 5 pounds to get out of it again. Afterwards I found out I had to follow the pink signs to ' short stay' so why don't you just add this information to the paperwork/confirmation a customer gets. It's not rocket sience is it??????”
Hello Robert,
We apologise for the inconvenience you experienced with navigating the airport carpark. We understand that the lack of signage and clear instructions can be frustrating. In situations like this, we recommend reaching out to the airport team for assistance. If you had buzzed the barrier at the drop off zone, the airport team could have guided you to the correct parking area. We appreciate your feedback and will work on improving our communication to make the parking process easier for our customers. Thank you for bringing this to our attention.
Kind Regards, Customer Support Team
“Bus was supposed to be every 12 minutes on the way there we waited about 20 minutes and on ybe way back we stood at 11pm in the cold for 45 minutes. Another man waiting asked the driver where he has been and he got a cheeky response back. Not impressed”
Hello Jasmine,
We sincerely apologise for the inconvenience you faced with the bus service delays and the unsatisfactory response from the driver. Your feedback is crucial for us to improve our services. We encourage you to please reach out to us using our contact form at https://support.edinburghairport.com/hc/en-gb/requests/new so that we can investigate this matter further and address it appropriately. Thank you for bringing this to our attention. We value your feedback and strive to make necessary improvements.
Kind Regards, Customer Support Team
“Really disappointed. I booked parking on the 30th of March for the 1st of May. I was taking my daughter to airport. I paid £22.99 in March. In leaving airport I was charge £22, there was no intercom to speak to anyone, it was the back of 6 in the morning so paid. I have emailed but had no reply.”
Hello, Alison.
We apologise for the inconvenience you experienced with the parking charges and the lack of response to your email. We want to clarify that all our barriers do have an intercom system for communication purposes. We regret that this was not readily available to you during your departure, and we appreciate your feedback as it helps us improve our services.
To assist you further and address your concerns, we kindly request you to fill out our customer contact form at https://support.edinburghairport.com/hc/en-gb/requests/new. By providing us with additional details, we can investigate this issue and work toward a resolution. We appreciate your patience and understanding and thank you for bringing this to our attention.
Kind Regards, Customer Support Team
“I got fined 45 pound for over staying for a few hours when it was completely out of my hands as someone jumped in front of a train in Holland. Resulting in me missing my flight and having to rebook another flight.”
Hello Callum,
I'm sorry to hear about the unfortunate circumstances that led to your overstay and subsequent fine. If you had contacted us beforehand, we could have potentially assisted in waiving any charges due to the unforeseen and unavoidable situation. Please reach out to us next time you encounter similar issues, and we'll do our best to help. Thank you for sharing your experience with us.
Kind Regards, Customer Support Team
Hello,
We apologize for the inconvenience you experienced with the payment issue when exiting the car park, despite being well within your allotted time slot. This is certainly not the experience we want our customers to have.
We recommend that you contact our Customer Support Team at the following link: https://support.edinburghairport.com/hc/en-gb/requests/new, if you haven't already done so. By reaching out to us through our contact form, we will be able to investigate this matter further and assist you in resolving the payment discrepancy. Your feedback is important to us, and we want to ensure that your parking experience meets your expectations.
Once again, we apologize for any inconvenience caused and we look forward to assisting you promptly through our Customer Support Team. Thank you for bringing this to our attention.
Kind Regards, Customer Support Team
Hello Jordan,
We apologise for the inconvenience you experienced with being charged again upon exiting the car park, despite having already paid for your stay. We understand the frustration of having your costs doubled.
In situations like this, we recommend speaking directly with a car park operator on-site to resolve any payment discrepancies. Our team of operators is trained to assist with payment issues and can help rectify any billing errors that may have occurred.
Kind Regards, Customer Support Team
