Edinburgh Airport Parking Reviews

4.4 Rating 69,317 Reviews
85 %
of reviewers recommend Edinburgh Airport Parking
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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Technology is behind other airports. Still using tickets instead instead of number plate recognition like other airports.
Helpful Report
Posted 3 hours ago
Car park full of potholes. All exit signs led to barriers, challenging to actually find the exit. Expensive for long stay with the need now to walk to terminal
Helpful Report
Posted 4 hours ago
Thank you for your review, Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team
Posted 20 minutes ago
I have used terminal parking for years. I am unlikely to do so again as it is becoming increasingly difficult to find any available spaces in the car park. The spaces are too small for larger cars , often there are spaces rendered unusable due to larger vehicles
Helpful Report
Posted 1 day ago
Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team
Posted 1 hour ago
The service was great for drop off. When I returned to my car the handbrake had not been applied and the car started rolling when I put the cases in the boot. Dangerous considering the kids were in the car at that point
Helpful Report
Posted 3 days ago
Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team
Posted 2 days ago
Very poor signposting and we ended up in the wrong lane and forced through the drop off car park and charged £5.00 to exit. And then eventually found the entrance but again signage to surface car park or multi storie car park was on the road and difficult to see. Not straight forward at all. No issue with the car park once there. Staff were helpful once parked.
Helpful Report
Posted 6 days ago
Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team
Posted 6 days ago
Very restricted number of blue badge spaces, we used to find one without too much bother, the past past couple of years we haven't been able to access one making the start to our journey much more difficult.
Helpful Report
Posted 1 week ago
Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team
Posted 1 week ago
My passenger window was cracked when I returned to pick my car up, it wasn’t like it when I left it there. Nobody could offer an explanation as to what happened to it, it had obviously been moved because it wasn’t in the same spot where I parked it.
Helpful Report
Posted 1 week ago
Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Please note our drivers are required to move customers' vehicles from our FastPark carpark to our secure block parking area and then back again. Our secure parking area is located on the airport campus and is roughly 1.5miles away from our FastPark carpark. Kind regards, Customer Support Team
Posted 1 week ago
Our flight from TFS was cancelled. Informed Edin Airport Parking Fast Park and they stated I would be charged another £15 for arriving the next day. When I arrived at Fastpark they charged me £25 to get my car back. Thereafter when I tried to use ticket issued to get out the exit they wanted another £6. Had to remonstrate with voice behind the button to explain everything, eventually opened the barrier.
Helpful Report
Posted 1 week ago
Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team
Posted 1 week ago
Tried to leave the midstay car park at the barrier when I put the ticket in it wanted us to pay a charge of £170 Had to use the button to speak to someone in the pouring rain for them to correct it and let us out . We were in the correct car park and had paid for our ticket. I would have liked instructions to go to a desk and speak to a person face to face
Helpful Report
Posted 1 week ago
Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team
Posted 1 week ago
Up until this trip my experiences with Airport Parking have been good. On this occasion not so good, when we arrived no ticket was issued at the gate the barrier just opened. After parking I went to the desk on the bottom floor and asked if this was new I was informed that the ticketing was not working, just call on the intercom on exit. Following my trip i continually held the intercom button with rain pouring in my window, eventually someone answered. I explained the situation and asked if he needed my Ref No "just your registartion"... no further dialogue no apology for the wait or the inconvenience just silence the barrier lifted still silence no good to go now or a simple OK I drive gingerly under the barrier wondering if it will stay up... Sorry, but not my opinion of customer service, I will be exploring other options in future..
Helpful Report
Posted 1 week ago
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team
Posted 1 week ago
Pre-booked and paid. Arrived and stayed within booked times and dates. Got to the gate and it said I owed £100 extra. Had to call over intercom, which took ages to answer before finally being let out without any additional fee. Disappointing experience.
Helpful Report
Posted 2 weeks ago
Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team
Posted 2 weeks ago
Very hard to find a space and very expensive for 3 days stay.
Helpful Report
Posted 2 weeks ago
Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team
Posted 2 weeks ago
failed to recognise that the ticket was pre-paid and demanded £120 payment - sorted out by remote operator. Eventually.
Helpful Report
Posted 2 weeks ago
Hi there, Thanks for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team
Posted 2 weeks ago
Didn’t recognise my car registration so had to wait ages for call to go through
Helpful Report
Posted 2 weeks ago
Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team
Posted 2 weeks ago
This was the fourth time using the prepayment for the parking and the fourth time when I went to leave the machine wanted me to pay over £100 to leave. I had to make contact using the intercom and wait to be let out. Seems pointless prepaying and feels like if you were tired after a long trip you might pay this charge if you were not thinking clearly. The actual parking is very good which is why I continue to use it and the prepayment price Is fairly reasonable.
Helpful Report
Posted 2 weeks ago
Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team
Posted 2 weeks ago
Arrived on a very cold morning and whole area was like a skating rink, no grit. Always difficult parking a larger vehicle. Drove around twice trying to find exit. There are building works going on and old exit signs not covered up. Eventually followed someone else.
Helpful Report
Posted 2 weeks ago
Thank you for your review. We work with a number of teams across campus to ensure that our car parks are gritted when required. We will pass your feedback on to them. Kind regards, Customer Support Team
Posted 2 weeks ago
Road works at the entrance upon arrival and when exiting a week later was told I was due £190 had to call assistance to get out as I had already pre -paid
Helpful Report
Posted 2 weeks ago
Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team
Posted 2 weeks ago
Absolutely extortionate prices. 2 days parking £80. When we went to exit the car park the ticket machine told us we owed £170. How many tourists have fallen for this? It’s enough to put you off flying from Edinburgh.
Helpful Report
Posted 2 weeks ago
It’s very expensive and spaces are quite small.
Helpful Report
Posted 2 weeks ago
Car park was undergoing surfacing works. Poor traffic management in place. Sections of road to be surfaced had large steps and ramps with no warning signage. Exit was demarcated into lanes with barriers yet unclear what route you were supposed to take so presented a safety risk. On a separate issue, poor directional signage within the car park indicating where the pedestrian routes are to take you to the terminal.
Helpful Report
Posted 2 weeks ago
Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team
Posted 2 weeks ago
Edinburgh Airport Parking is rated 4.4 based on 69,317 reviews