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Edinburgh Airport Parking Reviews

4.4 Rating 70,743 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

Company Reviews

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 25th April 2024

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

Edinburgh Airport Parking 5 star review on 9th March 2024

Edinburgh Airport Parking 5 star review on 9th March 2024

Edinburgh Airport Parking 5 star review on 5th March 2024

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’d give them no stars if i could. Appalling service . Booked parking for a holiday break. Paid the fee and received receipt and confirmation of dates and times.Bus picked us up and dropped off at terminal. All good. Return and departure from Edinburgh Airport plane parking absolute disaster. No indication or direction provided for bus pick up point. Eventually got back to car at 02:20AM .Drove to barrier inserted ticket and the system wouldn’t let me out- saying I had an excess of £225.00 to pay despite being within confirmed dates and times. So, long flight and locked in car park at 20 past two in the morning. Press so called button on machine several times to alledgedly be put through to customer support.lEither no one was there or they couldn’t be bothered to answer. No other ways of contacting this company. Eventually got out by other means. Searched online through their useless email website info for ways to contact and. discuss the predicament EDINBURGH AIRPORT Parking had left me in - Nothing. These charlatans are uncontactable. They have a couple of phone numbers on ther FB pages and on google but these phone numbers are not in service. Best i could do was a FB messenger business message. Usual BOT response say thanks for reaching out.Havent heard a peep. . Steer clear of these people. I’m pretty sure most of their customers manage alright but when it goes wrong Edinburgh Airport Parking are knowhete to be found.Ill probably never use that airport to fly again. Bit of rant -Hey Ho.”

Posted 1 day ago

“Terrible stay at the mid-stay parking. Came back to our car with a flat tyre with slash marks across the side and was then over charged for the parking. No refund given.”

Posted 1 day ago

Hi there, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 day ago

“We arrived and we were circulating for almost 20min to find a space!! Please do not sell more spaces than you have available! I almost missed my flight!!”

Posted 1 day ago

Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 1 day ago

“I dropped off my car at Fastpark at Edinburgh airport on the 18th of April. I took a screenshot of my mileage when I left the car with you which was 3729. In my return on the 22nd of April I picked up my keys from the Blue Locker and went to my car. When I turned on the ignition the mileage now read 3766. As it states on your website cars are parked on airport grounds after drop off. Someone has been using my car to drive 47 miles between me dropping it off and picking it back up. I would like someone to give me an answer as to why this was the case. I would be happy to contact the media as I'm sure this will be of interest to anyone who uses Fastpark”

Posted 2 days ago

“Could not get help to activate cancellation and refund. Please make the cancellation process simpler”

Posted 2 days ago

“After i pay for 6 days ...you charge me another 6 pounds on may way out...”

Posted 2 days ago

Hi there, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 day ago

“I paid online to park at plane parking. Arrived on the day got my ticket left the next day was an hour delay on the flight there for I was an hour over the parking and was charged £80 on exiting the parking area.”

Posted 4 days ago

Hi there, Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 3 days ago

“I booked the site because it looked really good and it said that you can cancel and you can change things really easy in big letters everywhere while you try doing it it sends you round in circles. You cannot change anything. It made me really worried as I had booked the entry After our holiday didn’t realise I was short two hours. You tried changing that impossible. An absolute terrible site please beware I did not sign up to it. It said if you sign in or sign up or not you can change things well you can’t please please beware if you make a mistake booking You go around in circles as I’ve said In the end I didn’t even go into the parking I got my son-in-law to pick me up and drop me Edinburgh Airport Parking Logo Notification Review Reply Received Company has replied to your review. Helen Angelides “I booked the site because it looked really good and it said that you can cancel and you can change things really easy in big letters everywhere while you try doing it it sends you round in circles. You cannot change anything. It made me really worried as I had booked the entry After our holiday didn’t realise I was short two hours. You tried changing that impossible. An absolute terrible site please beware I did not sign up to it. It said if you sign in or sign up or not you can change things well you can’t please please beware if you make a mistake booking You go around in circles as I’ve said In the end I didn’t even go into the parking I got my son-in-law to pick me up and drop me” Reply by Edinburgh Airport Parking: "Thank you for your review. As the customer, you are able to amend your booking via Manage My Bookings however, due to the way the booking engine is configured, amending is much the same as cancelling and re-booking. As per our terms and conditions, you can amend a booking free of charge, up to 24 hours before it is due to commence. This means we won’t charge you an admin fee for the change however, there may be a difference in price. Kind regards, Customer Support Team" Powered Helen reply to Edinburgh parking ,,,,trust me I could not cancel/ amend / get in touch with you at all your company is not good and I really tried to do all 3 and as I said went round in circles”

Posted 6 days ago

Thank you for your review. As the customer, you are able to amend your booking via Manage My Bookings however, due to the way the booking engine is configured, amending is much the same as cancelling and re-booking. As per our terms and conditions, you can amend a booking free of charge, up to 24 hours before it is due to commence. This means we won’t charge you an admin fee for the change however, there may be a difference in price. Kind regards, Customer Support Team

Posted 2 days ago

“No bus service from long stay car park had to wade through deep puddles in lashing rain. Us and luggage soaked.”

Posted 1 week ago

Hi there, Thank you for your review. Our long stay shuttle bus was suspended in 2020. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. The car park is an approximate 12 minute walk to the terminal. Our Plane Parking car park has a shuttle bus which runs between the car park and Terminal approximately every 12 minutes. Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused. Kind regards, Customer Support Team

Posted 6 days ago

“And pickup/drop off is complete rip off”

Posted 1 week ago

Hi there, Thank you for your review. We have a number of options available for Pick up and Drop off, to suit the needs of our customers including 30 minutes free in our Long Stay car park. You can find out more information on the link below: https://www.edinburghairport.com/transport-links/pickup-and-dropoff-zones Kind regards, Customer Support Team

Posted 6 days ago

“Upon trying to leave the car park our ticket failed to open the barrier despite being pre booked & paid in full. The massage at the exit said we were due £180.00!! Not what you want after a delayed arrival and this was not the 1st time this has occurred”

Posted 1 week ago

“Źle oznakowany. Opłaciłem parking on-line, a i tak mnie skasowało przy wyjeździe. Nie polecam nikomu nawet wrogowi.”

Posted 1 week ago

“Directions to parking great. It said it does number plate recognition. Got on the bus from terminal. Bus driver says to everyone on the bus- if the barriers don’t open and they say you owe money don’t pay it just press intercom. Hot to barrier says I owed £150. Pressed intercom - took 5 mins for someone to come - asked me for my number plate - took him a significant amount of time to find it - at the same time the man next to me having same issue. Clearly keeping your ticket and number plate recognition neither works - very poor.”

Posted 1 week ago

Thank you for your review. We are not aware of any current issues with our ANPR cameras at Plane Parking. If your vehicle registration and booking reference isn't printed on your ticket then you would need to press the intercom at the exit barrier and a member of the car parking team will be able to assist. Kind regards, Customer Support Team

Posted 4 days ago

“After walking to two pay terminals both out of order but you pay at the barrier!!!! Why don’t you communicate this when we are booking???”

Posted 1 week ago

“Door handle from car broken off during my holiday”

Posted 1 week ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 week ago

“Worst Parking in Edinburgh!! Once again, on attempting to exit the carpark I was asked to pay £200. I need to park at the airport roughly every month and everytime, even although I've prepaid and I'm leaving before the alloted time, I'm asked to pay again for the full stay. We have tried different cars, different Mid/Long Stay carparks, but everytime we're left waiting at the barrier, trying to explain that we've already paid. How can all other carparks easily manaage this, they understand number plate recoginition, but the airport can't get this right. Not to mention, they have just resurfaced the carpark and once again it was completely flooded. Avoid parking here if you can, possibly the non-airport carparks are better.”

Posted 2 weeks ago

“Very poor, I followed the instructions that were given to me on my email and it took me to a road with shutters up that I could not drive down. After cirling for 20 minutes trying to find my carpark I had to park in a different carpark as I was in danger of missing my flight then had to pay £275 to get my car back after my holiday. I will not return!”

Posted 2 weeks ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 weeks ago

“the sign-posting into the various different car-parks is dreadful. not only did i have to go round being charged as if just doing a pick-up but at the first multi-story barriers, i witnessed 2 cars having to reverse having got tho the barrier before realising it was wrong - confusion all round. edinburgh airport is an embarrassment as it is without the car-park adding to it.”

Posted 2 weeks ago

Thank you for your review, I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 2 weeks ago

“I don't think you would want me to write a review, as my experience has convinced me never to use Edinburgh Airport Parking again.”

Posted 2 weeks ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 weeks ago

“Access road surface is a disgrace. Potholes and badly maintained surface risk damage to cars. Money from income needs to be invested to provide a service that can be used without risk of damage to vehicles. I will not be recommending to others.”

Posted 2 weeks ago

Thank you for your review. The access road to the airport is the responsibility of Edinburgh City Council. I would encourage you to contact them directly regarding this. Kind regards, Customer Support Team

Posted 2 weeks ago

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Edinburgh Airport Parking is rated 4.4 based on 70,743 reviews