“Booking was easy finding a space was terrible and very tight to park in when i did, I also had made a mistake with my booking which granted was my fault and admitted it when i discovered it when trying to leave, i pressed the call button on the exit barrier and was answered by a member of staff eventually that was Arrogant and unhelpful this resulted in me paying another £25 for 10 hours parking, Which granted was my mistake but leaves me with no receipt for this.”
“I booked parking from 10am on the 24 th march to 1pm on the 27th march. I put ticket in to open gate at 12.15 pm on Thursday 27 th and I was charged another £45 for over time? Regards Barry Connaghan”
“Ridiculous, people parking on the lanes, up curbs, no fault of their own. I spent 10 mins trying to look for a space. Presumably oversold to make as much money as possible, I truly believe I was lucky to find a space at all. Charge money to keep a car stationary but not even guaranteed a space. Crazy.”
“Tried to contact you Thursday morning after realising I parked in the wrong car park, after parking as we was unsure if in correct car park but no reply to email so bad experience. Left paying 2car parks .”
“I parked using the FastPark system where you leave your car and they park it in a bay. When I returned to my car Ifound it was not properly parked in the bay. When I got in I found out why - they had not put the hand brake on and it had apparently rolled out. I contacted them about this but they have not replied.
I absolutely would not use again and cannot recommend.”
“Its over priced, and when you pre-book there are no spots available. The signage is horrible. Lots need to be marked better so you know which one you are about to enter.”
“Wasn’t any free spaces when I arrived at the car park. Had to park beside the kerb after doing 3 laps of the car park. To then be stressed on my holiday worrying if my car was going to be there when I returned.”
“I've given this a 1 star only because the first person we dealt with was good. When we arrived at carpark the person asked us if we had any disabilities which we said yes .So we come back from holiday to find car parked at the furtherest away point. Plus driver seat was totally reclined as if someone had been sleeping in it or was playing a game.”
“More complicated than it needs to be . Picked up keys and there was no location notice to tell me where the car was parked and it was not printed on the key either . Took me 10 mins to sort out . Hardly fast”
“Giving you one star for feedback harassment.
You asked for a review on Trustpilot; I provided a good one. Let me be clear that as part of our transaction I'm not obliged or beholden in any way to give ANY feedback at all. But when I've already done so on a platform you requested, you making further requests moves into the realm of harassment. Providing Feedback is a bonus activity, not an obligation I need reminders to fulfill across the internet for you.”
“I park every week with you and the one time my pa booked the wrong date you gave zero flexibility for a genuine mistake shocking customer service for a loyal regular customer”
“The decision to charge customers to use luggage trolleys is dreadful. We pay a fortune to park and drop off at the airport and this charge sucks. No doubt will go up by a pound every year. I would rather fly from anywhere else. Passport control and baggage reclaim no better.”
“I didn’t use car park , I couldn’t find it. There are no signs where to turn to get to your car park. Sat Nav took me to only staff buses Road. Finally I have to drive to drop off /pick up parking and payed double price.
Disappointed 😔”
