Edinburgh Airport Parking have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their refunds.
“
Easy to book. Reasonable price and accessible.
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- Rae JACK
“
I thought the price was pretty fair, though I did leave it quite late in the hope I would get a bit of a discount.
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- Susan Ferguson
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Easy accessible and good price.
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- Anonymous
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The parking itself was very easy and very close to the terminal which was nice after a long haul flight. However, we were charged an extra £6 to exit the car park. Contacted the email address on the 09/10 and after a while was advised the camera did not pick up our number plate and they would refund the charge. Took until 28/10 for the refund to be actioned.
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- Anonymous
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Pre booked Edinburgh Airport Parking, was all in itself incident free, no hassles, and worked as it should.
I have only given a 3 star rating as we had also booked for fast track through UK passport control on our return, only to find that it no longer ixists and according to the polite lady directing us to the general queue along with all the other passengers, that this service had not been in use for months. So it begs the question, why did Edinburgh Airport, not get in touch to refund the money that we paid for a service they no longer offer????
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- Andrew Petrie
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when we arrived, we were told that the fast park was full, so we had to go and park on the top floor of the multi storey car park. no ticket given so had to buzz the operator to explain at start and end of holiday. defeated the point of paying extra for fast pass and no apology or refund offered.
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- Lisa Doyle
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Combined new technology with good old fashioned personal service with their very friendly and helpful staff. High quality service.
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- Jim Dear
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Top class service from start to finish
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- Joseph Cuthbert
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Easy to book and excellent customer service in site when ticket not produced
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- Patricia Anne Campbell