Edinburgh Airport Parking have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Very seamless experience enabled by license plate recognition technology.
Book early to lock in a better price.
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- PAUL GACEK
“
Plane parking , very convenient. Short transfer, and a really good price.
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- Andy Richardson
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I always use fast park because it's right at the airport, a good price and the staff are always really helpful and friendly. Can't be beat
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- Joanne Boyd
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This is by far the easiest thing to do. We were coming from Glasgow and for a super early flight. It’s reasonable priced and very easy and straightforward on delivery and collection. Will defo do this again.
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- Babs Verity
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Excellent service from drop off to delivery!
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- Scott Tierney
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Usual slick arrival, the departure was not so great - blatant abuse of my car, hot Scottish weather on my return, the delivery driver decided to put heated seats and interior heating on to maximum. Funny jesture and not how my car should be respected during your stewardship.
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- Tony Mellor
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First bus full, forced to wait for a second, expecting another to come quicker however the bus returns and it was the same driver.
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- Cara Cunningham
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Long stay parking - good value and not really that far from terminal with clear signposting. However, there are no trolley returns in this car park, spaces were quite hard to find with cars parked all over the place and outside marked bays. There was also quite a lot of litter/debris about.
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- Anonymous
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' As you monitor flight arrivals, I would have expected the airport's offer to similarly recognise delayed returns arising from circumstances beyond the control of your customers.
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- James Duffy
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Flight cancelled due to UK NATS failure this week but because it’s within 24 hours of my booking computer says: “no refund”. Seems very harsh in this case.
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- Scott Mackay
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On 30,th June I paid £44.99 for parking from 1300 pm the 17th July until 16.30 on the 18th July. On the 16th I went into my account to print the confirmation for fast tract the following day.
There was no booking in my account no one to contact and I had to repay £44.99 to enable to let me park, please refund 2nd payment. Thank you.
Cameron Little
CL52CAM
littlecam@msn.com
”
- Cameron Little
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Paid £80 for 4 days parking to cover our holiday but our flight out was cancelled so we exited the airport 3 hours after entering and could not get any kind of refund, not a good experience and totally unfair
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- Norman MacPherson
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The fast park self service at Edinburgh Airport is fantastic.
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- Anonymous
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We have been using this service for a few years now & would highly recommend it
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- Kathleen Mccusker
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Excellent service
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- Moira Prentice