Edinburgh Airport Parking have a Customer Happiness Grade of C-. Customers love their prices and customer service but are unhappy with their returns process and refunds.
“
Really good service. Decent price when pre-booked. Number plate entry & exit so no need for paper tickets.
”
- Philip Graham
“
Always use Plane Parking or Long Stay at the airport. Both are very good. I endeavour to book as early as possible to get the most economic price.
”
- Kerr Simpson
“
Great price and great shuttle to airport
”
- Linda Gibson
“
Usual slick arrival, the departure was not so great - blatant abuse of my car, hot Scottish weather on my return, the delivery driver decided to put heated seats and interior heating on to maximum. Funny jesture and not how my car should be respected during your stewardship.
”
- Tony Mellor
“
Waa the first time using the fast park service and was a little nervous as I'd just taken delivery of a brand new car. Not only was it really simple as quick to use, the team took great care of the car! Will definitely use again
”
- Anonymous
“
Impressive on line reservation process
Faultless delivery
Needs to be less expensive
”
- John LOUDON
“
First bus full, forced to wait for a second, expecting another to come quicker however the bus returns and it was the same driver.
”
- Cara Cunningham
“
Long stay parking - good value and not really that far from terminal with clear signposting. However, there are no trolley returns in this car park, spaces were quite hard to find with cars parked all over the place and outside marked bays. There was also quite a lot of litter/debris about.
”
- Anonymous
“
' As you monitor flight arrivals, I would have expected the airport's offer to similarly recognise delayed returns arising from circumstances beyond the control of your customers.
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- James Duffy
“
On 30,th June I paid £44.99 for parking from 1300 pm the 17th July until 16.30 on the 18th July. On the 16th I went into my account to print the confirmation for fast tract the following day.
There was no booking in my account no one to contact and I had to repay £44.99 to enable to let me park, please refund 2nd payment. Thank you.
Cameron Little
CL52CAM
littlecam@msn.com
”
- Cameron Little
“
Paid £80 for 4 days parking to cover our holiday but our flight out was cancelled so we exited the airport 3 hours after entering and could not get any kind of refund, not a good experience and totally unfair
”
- Norman MacPherson
“
I hope I'll get a refund but I've not heard anything back yet.
”
- Iluta Stivrina
“
I usually use Glasgow AIrport Parking but this is the first time I have used Edinburgh Airport Parking booked online for the Shuttle Service know problem's encountered,Driver's on both journeys were very helpful excellent service.
”
- George Dickie
“
Really good service. Decent price when pre-booked. Number plate entry & exit so no need for paper tickets.
”
- Philip Graham
“
A really straight forward service which made our airport experience a lot easier.
”
- Mary Ager-Ford