Edinburgh Airport Parking have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Fast Park is a great service, but the price has doubled in the last year.
”
- Elaine McGrail
“
Love the service, price not to bad, will always use this service
”
- Paul Tracey
“
Easy parking at fair price
”
- Paula Mulford
“
Delivery very simple
Key delivery great with great support throughout
Pick up brilliant
It will be my number one parking if pricing is competitive
”
- John Vernon
“
So convenient - great pricing - clear informationn delivery and helpful staff - the whole process was seamless - highly recommended.
”
- Andrew McCluskey
“
Excellent, easy booking.
Easy parking. Fast pick up and delivery to airport.
Recommend and fair priced
”
- John Byrne
“
First bus full, forced to wait for a second, expecting another to come quicker however the bus returns and it was the same driver.
”
- Cara Cunningham
“
Long stay parking - good value and not really that far from terminal with clear signposting. However, there are no trolley returns in this car park, spaces were quite hard to find with cars parked all over the place and outside marked bays. There was also quite a lot of litter/debris about.
”
- Anonymous
“
' As you monitor flight arrivals, I would have expected the airport's offer to similarly recognise delayed returns arising from circumstances beyond the control of your customers.
”
- James Duffy
“
I hope I'll get a refund but I've not heard anything back yet.
”
- Iluta Stivrina
“
As the booking was rebooked rather than amended, we are unfortunately unable to apply a refund for the difference in price.
”
- Barry Davidson
“
After explaining my personal situation - the airline refunded me.
”
- Daniel Groundland
“
Fast Park is a great service, but the price has doubled in the last year.
”
- Elaine McGrail
“
Absolutely brilliant service, fabulously friendly and helpful team. Even when the machines go wrong they make you laugh and smile!! Highly recommend! Only problem i had was missing the entry and having to pay the drop-off fee to get back to the right car park!
”
- Emma Bannister
“
Great service, so easy to both book and leave your car. Picking up your keys on your return is a smooth process with parking very near to terminal
”
- LYNNE HOUSTON
