Edinburgh Airport Parking have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Easy to find and park up. Picked mudstay as on short visit away-reasonable price compared to other parking & close to terminal.
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- Anonymous
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Easy to find and easy to enter and exit with number plate recognition working perfectly. Lots of spaces to park in and with being able to use twilight bag drop the night before straight through to fast track security which is included in the price. All very easy and good value
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- Gordon Beveridge Beveridge
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Easy process from booking to driving in at arrival, no ticket needed. Finding a parking slot was easy enough and coming back 3 days later in the middle of the night to get into your car and out through the barrier, no trouble. Price was acceptable considering the walking distance to the terminal. Would highly recommend this option.
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- Anonymous
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This is by far the easiest thing to do. We were coming from Glasgow and for a super early flight. It’s reasonable priced and very easy and straightforward on delivery and collection. Will defo do this again.
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- Babs Verity
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Excellent service from drop off to delivery!
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- Scott Tierney
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Usual slick arrival, the departure was not so great - blatant abuse of my car, hot Scottish weather on my return, the delivery driver decided to put heated seats and interior heating on to maximum. Funny jesture and not how my car should be respected during your stewardship.
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- Tony Mellor
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90 charge for no reason, still couldn’t find the way into it and ended up following airport police car and flagged them down, they ended up taking me back in the same way towards drop off but then drive threw the vehicle returns(no signage for multi storey) they showed me the way from there to multi storey entrance, camera didn’t recognise my registration plate and misread it ending up having to use the buzzer all at about 3am, found a parking space on level 2, went to use the toilets after a 3 hr drive with kids and the toilets were disgusting, proceeded to security again couldn’t use fast track which was part of the pre booked package and got told we all had to go back to main check in area, proceeded threw that and no one at fast track bit and tickets again didn’t work, left on holiday, came back a week later, went to use toilets again be for the 3 hr drive home and again they we’re disgusting and filthy to then leave car park for the barrier not to rise and proceed to show an exit fee of £510 when had already pre paid almsot £200 for the privilege of parking here, used intercom once again and the gentleman manually opened the barrier, absolute joke, enough to put anyone off travelling from this airport, but then it was still cheaper than flying from Aberdeen at almost £250 per person to fly out of for the same holiday, all airports are becoming a complete joke and I should know as I have worked in them for over 30 years now.
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- Brian Wallace
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First bus full, forced to wait for a second, expecting another to come quicker however the bus returns and it was the same driver.
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- Cara Cunningham
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Long stay parking - good value and not really that far from terminal with clear signposting. However, there are no trolley returns in this car park, spaces were quite hard to find with cars parked all over the place and outside marked bays. There was also quite a lot of litter/debris about.
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- Anonymous
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Have previously used on a few occasions and been very happy with the parking, but this time I had to change flights at less than 24 hours notice due to a friend's illness. I understand that there wouldn't be a full refund in this situation, but feel an option to amend the booking, even with a fee, would be reasonable. I could do that with the flights.
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- Megan Wilson
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Dreadful, I tried to get a refund as it was a refundable booking. No joy. I tried everything I could. Very disappointed, as I was unable to go on my flight due to unforeseen circumstances. I tried days before my departure.
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- Caron Johnson
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Flight cancelled due to UK NATS failure this week but because it’s within 24 hours of my booking computer says: “no refund”. Seems very harsh in this case.
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- Scott Mackay
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Used this service many times. This time we chose a covered space in the multi car park. Easy to find, recognises your Numberplate so the barrier lifts for you . We found plenty spaces and knew the car was safe and covered during the October Storm. Elevators were close. I kept the keys to my vehicle and it was a hassle free walk very short distance to airport doors! .£60 for three days parking
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- Lisa Keddie
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Excellent service as usial
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- Anonymous
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Had to park quite far away from the bus stop. In the dark and pouring rain. Driver saw me walking and stopped to pick me up! Great service!
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- Elaine Fraser