Edinburgh Airport Parking have a Customer Happiness Grade of C-. Customers love their prices and customer service but are unhappy with their returns process and refunds.
“
The whole process was very simple. I received clear instructions on how it works and what to do which helped. There were no issues with barriers or getting a space which helps take the pressure off when flying. It was also a very reasonable price.
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- Carolyn Biggs
“
Parked for the day while down in London. Enjoyed being able to walk straight to security from the car park. Addition of fast passes in the price was great especially with travelling early morning when the airport is busy. Booked again for August.
”
- Anonymous
“
Booking process fine, directions good, stay ok - price is way over the top. I could get a taxi cheaper for my week long stay.
”
- Anonymous
“
Usual slick arrival, the departure was not so great - blatant abuse of my car, hot Scottish weather on my return, the delivery driver decided to put heated seats and interior heating on to maximum. Funny jesture and not how my car should be respected during your stewardship.
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- Tony Mellor
“
Waa the first time using the fast park service and was a little nervous as I'd just taken delivery of a brand new car. Not only was it really simple as quick to use, the team took great care of the car! Will definitely use again
”
- Anonymous
“
Impressive on line reservation process
Faultless delivery
Needs to be less expensive
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- John LOUDON
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First bus full, forced to wait for a second, expecting another to come quicker however the bus returns and it was the same driver.
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- Cara Cunningham
“
Long stay parking - good value and not really that far from terminal with clear signposting. However, there are no trolley returns in this car park, spaces were quite hard to find with cars parked all over the place and outside marked bays. There was also quite a lot of litter/debris about.
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- Anonymous
“
' As you monitor flight arrivals, I would have expected the airport's offer to similarly recognise delayed returns arising from circumstances beyond the control of your customers.
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- James Duffy
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Paid £80 for 4 days parking to cover our holiday but our flight out was cancelled so we exited the airport 3 hours after entering and could not get any kind of refund, not a good experience and totally unfair
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- Norman MacPherson
“
I hope I'll get a refund but I've not heard anything back yet.
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- Iluta Stivrina
“
As the booking was rebooked rather than amended, we are unfortunately unable to apply a refund for the difference in price.
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- Barry Davidson
“
Great service
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- Kay Scott
“
Excellent service
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- Anonymous
“
The service is fine, quick and very convenient. But if you have a problem with the car after pick up, it's not easy to contact them, slow email reply..I'm still waiting. I suggest install cameras on the car before using this service.
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- ROSS STEPHEN
