Edinburgh Airport Parking have a Customer Happiness Grade of C-. Customers love their prices and customer service but are unhappy with their delivery, returns process and refunds.
“
Reasonable price and easy to use. Some of the other parking options were very expensive given the time this was booked. The buses to and from the airport were frequent and the drivers were very pleasant.
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- David Coull
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Always very easy and great location. I left booking a bit late so the price as higher than usual. I landed on Friday but the car park was closed due to the airport being closed during a security threat. I was a bit worried what would happen when I went back for the car the next day. I just explained at the intercom and they opened the barrier. It was good to know the car was safe the extra night at the airport.
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- Anonymous
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the parking was good but the price was extremely expensive. Normally it is reasonable but this was a case of the airport profteering from the current situation. The Royal Highland show was on and many people were travelling to the USA to watch the football
Dissapointed and I will now start looking for alternatives
a discount code or reduced price would help
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- William Mcpherson
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After booking in advance, advising of return flight car wasn't available on return. Had to wait to find a attendant to ask why. The answer was - oh sorry but roads busy - my reply was but surely you don't leave delivery to last minute. Shrug of shoulders then 30 minute delay to get car. Travelling with two 6 year olds not a good service. Pretty disgusted with service and attitude.
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- Gordon Wood
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There should be a covering above the central walkway to protect passengers going to and from their cars...we returned during heavy rain and were soaked walking to the car. Also, the rumble strips should be removed ...they are hopeless for wheelchairs and suitcases with wheels, which are in the majority now. Very disappointed and would think of using off site parks with bus delivery in the future.
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- Gerald McIntyre
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Air Con on full blast (Lo), but had been raining on delivery and on pickup which was bizarre.
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- Richard Collins
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First bus full, forced to wait for a second, expecting another to come quicker however the bus returns and it was the same driver.
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- Cara Cunningham
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Long stay parking - good value and not really that far from terminal with clear signposting. However, there are no trolley returns in this car park, spaces were quite hard to find with cars parked all over the place and outside marked bays. There was also quite a lot of litter/debris about.
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- Anonymous
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' As you monitor flight arrivals, I would have expected the airport's offer to similarly recognise delayed returns arising from circumstances beyond the control of your customers.
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- James Duffy
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I hope I'll get a refund but I've not heard anything back yet.
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- Iluta Stivrina
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As the booking was rebooked rather than amended, we are unfortunately unable to apply a refund for the difference in price.
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- Barry Davidson
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After explaining my personal situation - the airline refunded me.
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- Daniel Groundland
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Airport parking staff on hand to help as soon as we arrived. Plenty of staff at the key dropoff. When we returned staff also there to help. Very pleased with the service, will definitely use again.
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- James Kidd
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Fantastic experience in and out was very easy and I would not think twice about using this service again thanks very much.
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- Robert Rorison
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A great service as ever.
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- Izzy Henderson