Edinburgh Airport Parking Reviews

4.3 Rating 40,633 Reviews
B-
Happiness Grade

Edinburgh Airport Parking have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their delivery, returns process and refunds.

A

Price - Excellent

95.13%
Industry Average
If the price remains the same I will definitely continue to use.
- Erick Hanley
First time user and this service was super easy and super convenient! Price was very reasonable too. Would definitely use again and recommend to others.
- Mark Taylor
So easy to use and so close to airport. Drop car and keys off and go to colour coded area scan bar code when return and collect keys. Will definitely use again and price for 2 weeks was really good compared to other companies.
- Lyndsay Affleck
D

Delivery - Average

50.00%
Industry Average
I would have given more stars, but found the signposts directing me to the car park next to the multi-storey confusing. The signpost said delivery vehicles, and i therefore carried on round and ended up in the drop off point, and had to pay to drive through, of which i was not impressed. I went back round and took the entrance signposted delivery vehicles and found my pre-paid car park.
- Jeff Todd
A car park fit for a minotaur. The signage and directions are terrible. It took us about 20 minutes to work out where we should go to collect someone who was arriving. Instructions for payment were not really clear anywhere, and the payment machines were not working. Also, why does this form have questions about parcel delivery?
- Gavin Morrice
As an update, even this survey is asking if my delivery was in time, who made the delivery, was it damaged and how many days did it take? This is supposed to be a survey about Edinburgh Airport Parking so where is the relevance to a delivery.
- Anonymous
D
50.00%
Industry Average
I paid it but will never ever ever ever use it again - in my opinion it seems to be calculated to catch late returns.
- George McNeill
Using the "contact us" facility returns an answer of " We don't set the prices" but also agree that the pricing is all over the place and advise to keep an eye out and book when the price drops? On a plus, the site is conveniently situated next to the terminal building with only a short walk to bag drops.
- Anonymous
The last thing one wants when one returns from a hard business trip is to be confronted by an experience such as this.
- Ray
E

Refunds - Difficult

46.15%
Industry Average
Charged twice - pre-booking & then after leaving the long stay, write an email to advise and requested a refund but no response yet
- Monika Solarek
The flight in from Gothenburg was 3 hours late and I had to pay a further £60.00 to exit the car park bringing my actual cost to over £100.00 I would like to get a refund please .
- Jim Cosgrove
Shocking!! Car parking itself was absolutely fine. Pre booked and paid for parking. Late departing by 45 minutes due to flight being delayed. Was charged £221 when trying to leave. Now having to contact my office on Monday so they can contact you for a refund.
- Stuart Sweeney
93.91%
Industry Average
Easy to find and use. Plenty of spaces this time. No shuttle service yet, though, therefore 4 stars.
- Donna McLean
First time flying from Edinburgh, And also 1st time ever using fast park best decision to use this service exactly what it is fast park amazing would definitely use this service again.
- Janice Walker
Very easy quick and efficient service
- Vicky Keen