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Edinburgh Airport Parking Reviews

4.4 Rating 82,131 Reviews
C-
Happiness Grade

Edinburgh Airport Parking have a Customer Happiness Grade of C-. Customers love their prices and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

93.26%
Industry Average
Easy to find. Was very busy so bit of time to find a space but once we had it was then a 10 minute walk to the terminal. Not ideal if bad weather is as there is no covered walkway. A good price for once.
- Kirstin Everett
As always Edinburgh Airport Parking did not disappoint. I chose the Multi Storey car park this time which allowed me to use Fast Track security. I was through the area in under 2 minutes. Lovely to have my car waiting for me on my return. This was all at a very reasonable price and an added 10% discount for having signed up to email. I would recommend this service and will definitely use again
- Patricia Mackay
Got a good price - £80 for a week by booking in advance - and found a good spot. Came back very late and unfortunately the number plate recognition did not work or recognise the booking so I was asked for £250 at exit at midnight. Bit of a panic but resolved in 5 minutes via a chat on the intercom.
- Chris Wallace
F

Returns Process - Difficult

0.00%
Industry Average
Long stay parking - good value and not really that far from terminal with clear signposting. However, there are no trolley returns in this car park, spaces were quite hard to find with cars parked all over the place and outside marked bays. There was also quite a lot of litter/debris about.
- Anonymous
' As you monitor flight arrivals, I would have expected the airport's offer to similarly recognise delayed returns arising from circumstances beyond the control of your customers.
- James Duffy
Sometimes it is difficuilt to find a space but this time it took me over 10 mins to find an available parking space, section K which is furthest away from the exit gate to enter Mid Stay car park for walk to terminal building! Cars where parked on horizontal white lines, double yellow lines, on corners and on raised paved areas, why?! Starting to think this car park over books then leaves it to drivers to park where ever they like! What happens to cars parked illegally, are they uplifted and owners then have an extra cost on returning or are they left where they are until owner returns? Dont know if I'll use any of Edinburgh Airports Car Parks again.
- Anonymous
E

Refunds - Difficult

35.29%
Industry Average
99 to leave my car with yous, please can someone advise how to at least get a refund for the £25 and £6 I had to pay was a total stress to leave the car park with our screaming cold baby as it was -2.
- Ryan Nixon
The parking itself was very easy and very close to the terminal which was nice after a long haul flight. However, we were charged an extra £6 to exit the car park. Contacted the email address on the 09/10 and after a while was advised the camera did not pick up our number plate and they would refund the charge. Took until 28/10 for the refund to be actioned.
- Anonymous
Pre booked Edinburgh Airport Parking, was all in itself incident free, no hassles, and worked as it should. I have only given a 3 star rating as we had also booked for fast track through UK passport control on our return, only to find that it no longer ixists and according to the polite lady directing us to the general queue along with all the other passengers, that this service had not been in use for months. So it begs the question, why did Edinburgh Airport, not get in touch to refund the money that we paid for a service they no longer offer????
- Andrew Petrie
95.76%
Industry Average
First time using this and it was Brilliant. Couldn’t have been any easier will definitely be using this service from now in.
- Alexander Neilson
Great efficient service. Will use again
- David Fraser
Easy to use was happy with this service
- Debbie Lefteri