“Flight got in at 14.00 due to airport incompetence took a further hour and a half to get off plane and get suitcases TUI flight from Corfu 24/5/24
Got keys for car found passenger side window left fully open.Lashing with rain so inside off car soaked
Made complaint at office and supervisor took photos”
Hello Craig,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“No shuttle bus for over an hour. Started to walk along the road as was lack of pavement on the route for the bus to drive past when we were almost at the car park. We flagged the driver down and he looked directly at us and carried on driving. Will not be returning.”
Hello Jordon,
Thanks for your review.
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Used Plane Parking as I have done for years, but this time the shuttle bus driver refused to take me to the terminal, so I had a twenty minute walk with a heavy bag. He said he didn’t like my attitude, but I’ve no idea what I did or said to warrant that.
When exiting the car park at the end of my stay, the barrier would not open so I had to call for assistance. To be honest though, I’ve used this car park many times and the barrier never works as it should.”
“Had prepaid for long stay. When trying to exit the machine would not accept the ticket so moved to the other gate where the ticket was accepted, and showed amount due of over £400 !
Then a lengthy wait for someone to answer intercom and explain.
Exit process zero out ten as it took 15 minutes for a process you advertise as using number plate recognition
Very poor experience”
Hello Andrew,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Not very well signed. I checked the emblem on my email to the ticket. Came home from holiday at 3am to be told I had parked in the upgrade area of the car park. Would have never parked there if I knew. Guy on the buzzer refused to let me out as I didn’t have cash on the card I had and insisted it was there policy to hold me in the car park till it was paid. Il never use them again bad experience when all I wanted was to get home to bed after such a long day”
Hello Jason,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hello Michael,
Thanks for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“On our return flight arrival we waited roughly 40 minutes for bus back to plane parking. Driver said problem with temporary traffic lights. I said I'd been waiting roughly 40mins, he said no you've not. Basically said I was lying, certainly I was not. I don't doubt him re lights but his attitude was pretty poor. Not usually one to complain, but spoilt at good weekend away in Berlin.”
Hello Scott,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hello Robert,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I was parked in the fastpark on my return my was parked correctly but in front of my car was the exit signs so I followed it I had to go take a ticket to exit and had to pay £6 at the barrier I tried to speak to someone but it ring and more car behind”
Hello Paul,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Very poor got back from holiday to getting held for two hours in car park them saying was due extra money booked parking for 18 they ask flyte times etc then said i should have been back 17th so they refused to open barriers until payment was made explain, d no money on us no money in bank we had two young kids under 6 in car whom bye this time where hysterical thinking we were going to have to sleep in car so basically held against our will i walked up to get police then attendant desided to open barrier after two hours, when i get back to car same thing had happened to other drivers total disgrace avoid at all costs i will be taking this further”
“I booked and paid for a stay at Edinburgh airport parking from 3 - 15 May. On my return, (tired and harassed after a busy working 12 days away) I presented the ticket at the Exit and the barrier would not open. The screen on the barrier control showed that I owed £360 for parking. I pressed the button to speak to the controller who asked if I had paid for parking. I explained that I had prepaid (therefore pre-booked) the parking and had a receipt and order number for the booking. The operator said that it looked like I had ordered a different type of parking which confused me but he then said that he would let me away this time. I'm stil not sure what different type of parking I had supposedly booked as I was in the Long Stay, away from the terminal! Still confused, he then said that I would have to pay a penalty of £20 which was extremely irritating as I had pre-paid for this parking. However, he then said that he would let me off the £20 as I was a good customer. Thankfully, the barrier was raised and I was able to proceed but this has left a sour taste in the mouth as it delayed my onward travel and was the last thing I needed as I was trying to get home after a stressful time. Something not quite right here!!!!”
Hello,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I had a very unfortunate experience parking at Edinburgh. In total I paid £117.99 to park a car for two separate occasions from Thursday to Monday.
We had a great plan which was that my daughter (who was flying out on Thursday and back on Monday), would leave her car in the longterm carpark and we would fly in, use the car from Friday to Sunday and leave the car back.
On Thursday afternoon my daughter parked her car in the long term but we made the mistake of thinking that the price would be reasonable for just over a day, instead when I left the carpark I had to pay £90!! Outrageous. Plus there were no payment stations working.
We then booked the car on line from Sunday evening to Monday evening - £22.99.
To cap it all I had to pay £5 to drop off passengers on Sunday before parking the car.
Blatant exploitation! Beware!”
Hello David,
Thanks for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Ridiculous having to pay £60 to get out of airport when I had a valid ticket pre paid! 4:10am in the morning travelling with kids. No one to support at intercom!
Sent an email but had no response!”
Hello Ashleigh,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We arrived at the bus stop 11.15pm 3/5/24. There was 9 passengers in front of us in the queue. We waited until 11.45pm until the bus turned up. The only reason the bus turned up was because 1 of the other passengers walked across the car park and pressed the assistance button. The person on the other end said they would radio the car park. The bus eventually turned up and driver was very passive aggressive. We were so cold after waiting outside for 30 minutes. It was an absolute disgrace and I would think twice about using car park in the future. I have made sure to tell as many people as I can about the way we were treated.
Suggestions for improvement:
1) Put a sign on the side of the bus stop as well as the one inside it so you can see it when you are approaching.
2) put a camera in the bus stop so someone can see when people have been waiting longer than the allocated 12 minutes”
Hello Moray,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. I will pass your feedback onto relevant departments to aid this happening again in the future.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Parking itself was ok. Airport was a shambles. Cases never came out for over 90 mins after landing. Then there was no trolleys. Staff were saying I had to try carry 6 cases and 2 buggies out by myself cos they were too busy to go get trolleys.”
Hello James,
Thank you for your review,
I understand how frustrating it will have been to discover there were no trolleys available. Our trolleys are in constant rotation, which means once they have left an area, they must be collected by a member of staff, and processed back into their designated zones. This unfortunately takes time, and on this occasion has meant that the area you were in had no available trolleys.
Kind regards,
Customer Support Team
