“Great value for money. However, the surface of the car park needs improvement - there are areas where dragging a wheelie case is extremely difficult.
Also, the signage from the terminal is terrible. Twice I have gone the wrong way towards the signs for the short stay parking because the signage to the mid and long stay parking actually says 'PLANE PARKING' in small letters next to the very large TAXI sign. A simple fix would make it much easier to navigate.”
Thank you for your review,
I'm pleased to hear that you are happy with the value of the car parking services. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Terminal parking is easy, quick and efficient. Number plate recognition worked perfectly, and it's close to the terminal (as the name would suggest) so is well lit and there are a fair number of people around so I felt safe, even very early in the morning and returning late at night. There are very few spaces available however, and the spaces do seem quite narrow, not helped by people not parking in the centre of their space. I got another ding in my car door.”
Hello,
Thank you for taking the time to provide us with your feedback about your recent experience with our Terminal Parking service. We are delighted to hear that you found the parking process to be easy, quick, and efficient. We are also pleased to hear that our number plate recognition system worked perfectly and that you felt safe and secure during your stay.
However, we are sorry to hear that you had some issues with the parking spaces themselves. We understand that the number of spaces available can be limited, and we are working to increase our capacity in the future. We also appreciate your feedback about the space widths and the issue of cars not being parked in the centre of their spaces. We will take this into consideration when reviewing our parking layout and signage.
Thank you again for your feedback.
Kind Regards, Customer Support Team
“Parking area and transfers were fine, no complaints. However, the road leading to the parking area is like the surface of the moon and has little or no visible road markings. This will no doubt cause damage to many vehicles - can’t understand why it’s in such poor condition?”
Hello William,
Thank you for taking the time to provide us with your feedback about your recent experience with our Plane Parking Service. We are pleased to hear that the parking area and transfers were fine and met your expectations.
However, we are sorry to hear that you had concerns about the road leading to the parking area. We understand that the condition of the road was not up to our usual standards. Over the next few weeks, we will be conducting road maintenance to repair and resurface the road leading to the parking area.
Kind Regards,
Customer Support Team
“Excellent parking and easy to use, however this time the exit took us miles away from the fast park. My dad only travels short distances which is why we use it. We ended up in the taxi rank and he could walk no further. Had to push him. Not s as good experience. Should have fast park signage inside airport exit”
Hello Trevor,
Thank you for taking the time to provide us with your feedback about your recent experience with our Fast Park service. We apologise for the inconvenience and frustration caused by the exit route taking you miles away from the Fast Park.
We understand that our service is designed to be convenient and easy to use, and we fell short of that standard in this case. We are sorry that your dad was unable to walk further due to his short distance travels and that you had to push him.
We appreciate your suggestion to have Fast Park signage inside the airport exit. This is a great idea and we will consider implementing it in the future.
Kind Regards, Customer Support Team
“Parking spaces are far too narrow, it’s a nightmare getting in and out of your car. If you are in the wrong row it’s impossible to get to the next one. Hate it”
Hello,
Thank you for sharing your concerns about the parking spaces at our Fast Park facility. We apologise for the frustration and inconvenience you've experienced when trying to get in and out of your car due to the narrow parking spaces.
We appreciate your feedback and would like to take this opportunity to review our parking arrangements. We understand that the current design can be challenging, especially for those who are not as comfortable with navigating tight spaces.
“On arrival ticket gate didn’t work had to reverse back and use the other gate. On return ticket machine kept rejecting my ticket, so much so the wind caught the ticket and blew it under my car so had to use intercom to get out of car park . Also returned to find my car had been struck on the driver’s side back panel.”
Hello Isobel,
Sorry to hear that you had a frustrating experience at Edinburgh Airport. We apologise for the issues you experienced with the ticket gate and ticket machine. Additionally, we're sorry to hear that your car was damaged and that you had to use the intercom to get out of the car park.
We're here to help and want to make things right. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new.
“Expensive and a long way from the terminal. Luckily it was dry! No buses. Poor exit signage which does a lap of the car park. Walking route is far from smooth for dragging luggage.”
Hello Paul,
Thank you for taking the time to provide us with your feedback regarding your experience with our parking services. We apologise for any inconvenience or frustration you may have experienced during your trip.
We understand that our service was not up to your expectations, particularly regarding the price and distance from the terminal. We will take this into consideration and look for ways to improve our pricing and accessibility.
We also appreciate your feedback on the lack of buses and poor exit signage. We will make sure to pass this information along to our team and work on improving these areas to provide a better experience for our customers.
Regarding the walking route, we apologise for any difficulties you may have had with dragging luggage. We will make sure to assess the route and see if there are any improvements we can make to make it more convenient for our customers.
Hello,
Thank you for sharing your feedback about the issues you encountered with the temperature control, air conditioning, and lights in your car. We apologise for any inconvenience this may have caused you during your journey.
It's important for us to ensure that our customers have a comfortable and hassle-free experience while using our facilities, and we take your feedback seriously. We will investigate this matter further to understand why these adjustments are necessary when the car is moved only a short distance. Your feedback helps us identify areas for improvement and make necessary adjustments to enhance the overall customer experience.
If you have any additional details or would like to provide further information about your experience, please feel free to reach out to us on our Customer Support Form: https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards, Customer Support Team
“Arrival at the car park for departure was great. Returning was terrible. Our first time at Edinburgh airport so we werent familiar with where to go from Arrivals. Signage was totally inadequate and we ended up neat the long stay car park. Airport staff either didnt know where fastpark was or were unhelpful. When we eventually found the place the machine kept opening an emplty box even though some people behind us in the queue tried on our behalf. Eventually it worked and we pushed the baddage trolley to the car which was reverse parked so that I had to pu;; out the car before we could start to load it. All in all a poor experince. You should take some guidance from Newcastle Airport Meet & Greet which is excellent by comparison.”
Hello Philip,
Thank you for sharing your experience with us. We apologise for the difficulties you faced upon your return to Edinburgh Airport and we appreciate your feedback regarding the signage and staff assistance. We will certainly take your comments into consideration to improve our services. We understand the frustration this may have caused and we will work to ensure a smoother experience for our customers in the future. Thank you for your suggestion about Newcastle Airport Meet & Greet, we will look into ways to enhance our services based on your feedback. We hope to have the opportunity to provide you with a better experience in the future.
Kind Regards, Customer Support Team
“Overall ok but on exit from FastPark on collecting ticket (first exit) on final exit presenting ticket stated due £6 odds to exit !! a real faff to get out with cars behind. Staff did help but not acceptable
Room for improvement”
Hello Allan,
Thank you for sharing your feedback with us regarding your experience at our FastPark facility. We apologise for the inconvenience you faced upon exiting and the confusion surrounding the payment due during your departure. We understand the frustration of having to deal with unexpected charges and delays, especially when there are cars waiting behind you.
We appreciate your patience and cooperation during this situation and are grateful for the assistance provided by our staff members. Your comments are valuable to us as we continuously strive to improve our services for all our customers.
To ensure that we can address this issue and make necessary improvements, we kindly ask you to contact us through our customer contact form at https://support.edinburghairport.com/hc/en-gb/requests/new. By providing us with more details about your experience, we can investigate the matter further and take appropriate actions to prevent such incidents in the future.
Kind Regards, Customer Support Team
“Easy to find and regular bus service but the road surface to and from the car park is a disgrace. The actual carpark itself could benefit from an additional stop further up on the left and can the surface be swept of stones - horrible to try and wheel the suitcases on.”
Hello Donald,
Thank you for providing us with feedback on your experience with our car park facilities. We are pleased to hear that you found it easy to locate and that you were satisfied with the regular bus service provided.
We also appreciate your suggestion regarding adding an additional stop further up on the left within the car park. Your feedback helps us identify areas for improvement, and we will consider this suggestion as we continue to enhance our services.
Furthermore, we will ensure that the car park surface is regularly maintained, including sweeping off any stones to make it easier for guests to wheel their suitcases without any inconvenience.
If you have any further feedback or suggestions, please do not hesitate to contact us through our customer contact form at https://support.edinburghairport.com/hc/en-gb/requests/new. We value your input and strive to provide a seamless and pleasant experience for all our guests.
Kind Regards, Customer Support Team
“It was confusing on arrival, the new multi story/fast track offer needs to be much much clearer.
On exit the apnr did not recognise my number plate and tried to charge me£145 for what equated to a 36 hr stay
Would I use this again.....not sure”
We apologise for the confusion and frustration you experienced upon arrival and departure from our parking facilities. It appears that there was an issue with our automatic number plate recognition (ANPR) system, which failed to register your vehicle upon entry, resulting in an incorrect charge upon exit. We understand how this must have been inconvenient and disappointing for you.
Your feedback regarding the clarity of our new multi-story/fast-track offer is invaluable to us, and we will take this into consideration to ensure that our signage and instructions are much clearer for our guests in the future. We are continuously working to improve our systems and processes to provide a seamless parking experience for all our customers.
We hope you will consider giving us another chance in the future to demonstrate the high-quality service we strive to deliver. Thank you for bringing this issue to our attention.
Kind Regards, Customer Support Team
Hello Emma,
We apologise for the inconvenience you experienced with the parking ticket showing an outstanding amount when leaving the airport. We appreciate your feedback and want to assure you that our team is available to assist with any queries or issues that may arise.
If you encounter a situation where the ticket indicates an unexpected outstanding amount, we encourage you to utilise the intercom system located at the exit barrier. Our team is always ready to provide assistance and resolve any discrepancies promptly.
We apologise for any inconvenience this may have caused and thank you for bringing this matter to our attention. If you have any further questions or require assistance, please feel free to reach out to us through our customer contact form at https://support.edinburghairport.com/hc/en-gb/requests/new. Thank you for choosing our parking services.
Kind Regards, Customer Support Team
“I booked parking relatively late. When I arrived the system did not recognise my vehicle and I had to contact using call button your site control who issued me a ticket. On my return to Edinburgh when I put ticket into machine it wanted £145 as an excess payment, this to be gentle was a shock. When I again contacted site control room your employee was very helpful and processed my booking to prevent me having to pay an excess. Please pass on my thanks to your team for their assistance.”
“We had booked and prepaid for the terminal car park. On arrival (just before 9 a.m. on a Saturday) the camera misread our number plate and so didn’t automatically issue a ticket. We tried to use the intercom button for assistance (pressed and held as instructed) but after 3 or 4 mins there was no reply so we had to push the button and received a ticket with the incorrect license plate number. When we came to leave and inserted the ticket at the barrier it obviously wanted to charge us again (£175 for 4 days). We used the intercom button which was answered immediately, explained our situation and the very helpful chap had it sorted and lifted the barrier for us in about 30 seconds. So, arrival experience not great, leaving was much better.”
Thank you for your review. I'm sorry to see that the ANPR system mis-read your vehicle registration however, I am glad you managed to speak to someone at the time to get the issue resolved.
Kind regards,
Customer Support Team
Hello,
We apologize for the inconvenience you experienced while trying to find your car in the parking facility, especially in the late-night darkness. We understand that clear signposting is crucial for our customers, and we regret that this was not up to standard during your visit.
Your feedback is valuable to us, and we will address the issue of poor signposting to ensure that future visitors have a smoother experience locating their vehicles. We appreciate you bringing this to our attention and apologize for any frustration or inconvenience caused. We hope to improve our services based on your feedback and provide you with a better experience should you choose to use our parking facilities again. Thank you for your understanding.
Kind Regards, Customer Support Team
“Parked using the terminal car park here at Edinburgh Airport because it's a bit closer to the main terminal and I've used it before but I've also used the long stay and to be honest other than walking distance there isn't much difference. The spaces can be a bit on the tight side and it's just the luck of the draw as to weather the car parks are busy or if there are plenty spaces when you arrive.
On arrival at the car park I didn't receive a ticket from the machine but the barrier eventual rose and i managed to park my car in a space just being vacated. I exited 4 days later on my return having anticipated a problem without a ticket, this was solved via a quick coms at the barrier by providing my reg and so on. I've read reveiws of others having the same experience but it was solved quickly so all in all I can't complain and my car was safe.”
Hello,
Thank you for sharing your detailed parking experience at Edinburgh Airport's terminal car park. We appreciate your feedback and are glad to hear that, despite a small hiccup with the ticket machine upon arrival, the situation was quickly resolved at the barrier through communication and providing your vehicle registration.
We take your comments about the tight parking spaces and the unpredictability of availability into consideration. We understand the importance of a smooth and hassle-free parking experience for our customers, and we apologize for any inconvenience you experienced.
It's reassuring to know that your vehicle was safe and that overall, your parking experience was positive despite the initial issue. We strive to continuously improve our services and facilities based on feedback such as yours.
If you have any further feedback or require assistance in the future, please do not hesitate to reach out to us.
Kind Regards, Customer Support Team
“Based on previous experience airport parking is good enough however on this occasion my flight was cancelled at the last minute and your rules did not avail me of a refund. Silly rule.”
