“Multi Storey booked as usual but were unable to find a Disabled Parking Space. 2nd Time this has happened in the last 6 months. I will be booking again for October. I hope to find a disabled parking space. My husband has dementia and mobility problems and this parking suits our needs but as OAP's I do struggle with a case/s and hand luggage and trying to support my husband as well.”
Thank you for your review,
Blue badge parking bays are on a first come first served basis. If you require special assistance for future travels this can be booked directly via your airline. The Multi-storey car park also has assistance call points which you can use if you have special assistance booked.
Kind regards,
Customer Support Team
“My experience of the airport going was poor. We booked Special Assistance for my friend
Nobody was available to help us. We were given a wheelchair shown where to go and my son had to push my friend . When we arrived at departure we were forgotten last minute someone came to help us. We were given better assistance in italy where we were travelling too.
On return it was better it must have been flagged from the Italy side we had booked special Assistance so were looked after.”
Hello Helen,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
“Fast park was great apart from when collecting my car at 2am the girl covering decided this was the perfect time to abandon her post :) screen clearly stated to scan the key barcode for the position of the car but this didn’t work and flagged an error - really simple to fix if she hadn’t disappeared”
“On leaving the car park and putting my ticket in the machine I was asked for a further £360! This is the second time this year that this has happened to me. I had to again press the buzzer and speak to someone to be allowed out the car park.
This caused us a small amount of distress after an already long days travel.”
“The parking is fine and quite close to the airport but it is a 15 minute walk to the airport carrying or dragging your bags as there is no shuttle bus. The signage is quite poor and its easy to get lost.
Reasonable price,”
Thank you for your review. Our Long Stay car park is marketed as a facility that does not have a shuttle bus and this is highlighted both on the website and on the booking confirmation e-mail that you receive.
Kind regards,
Customer Support Team
“Directions easy to follow. Pick up great. Was concerned on return when told I had £180 to pay. Am a solo traveller so got a shock. Was worried I had parked in wrong site.”
Thank you for your review. It sounds like the ANPR system didn't read your vehicle registration correctly which resulted in you being presented with an incorrect charge when exiting, I am glad though that you managed to speak to someone at the time to get it resolved.
Kind regards,
Customer Support Team
“All good except for exiting the car park ticket machine kept showing the message turn ticket over no matter which way it was put in. Talked to operator who said turn your ticket over eventually he overrode the system and lifted the barrier.”
“Drop off was fine and depositing the keys was easy as was collecting them but when i went looking for my car it couldnt have been further away, it was parked at the very far end of the car park and with two heavy bags it wasn't ideal considering what i paid.”
Thank you for your review. In future if you are struggling to reach the return pay that your car is in if you speak to a member of the FastPark team they will be happy to assist.
Kind regards,
Customer Support Team
“Lack of trolley parking in Fast park area after loading the car after returning meant a walk all the way back to the reception area in part losing the speed efficiency.”
Thank you for your review. We are working on a project that will see new trolley bays located throughout all of our car parks and we are hoping to have this work completed within the coming months.
Kind regards,
Customer Support Team
“No disabled spaces available as you can't book them ended up in the overflow car park which was quite a hoof to the terminal as won't park in multi storey”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“I merely refer you to my previous comments of 18.09.2023 and your response of 24.09.2023 about ‘wayfinding’ into and through terminal parking to the multi-storey car park and your assurance that issues of wayfinding were of the utmost importance and would be actively considered. Nine months on and little seems to have changed!”
“Car park was well signposted from within the airport location and easy to find a parking spot. Not many bus stops in the car park, however. Everything was fine until the bus on the return journey from the terminal to the car park. It was a regular type of bus with no facilities to store suitcases so we had to cling on to our cases as they were, understandably, moving about on the journey back to the parking. It was potentially quite a dangerous situation really as the suitcases were heavy and there was little to hold on to whilst simultaneously containing the luggage. On exiting the car park, we were presented with a ‘bill’ of £300 despite pre-paying in full. It was sorted promptly via the intercom on the barrier but seemed like a needless step.”
“Parking facilities were clean and safe however there were a lot of people parked outside marked bays so clearly more people allowed to book/enter than spaces available. Disappointing when paying £59.99 for a week of parking which is a lot higher than on pevious trips. I will consider using an off site parking company in future or would use public transport.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Great drop off but on return it was a chaos.
When we got our key, the ticket wasn't clear. It said block k and then hand written bottom was C38. We walked for ages over to block K. Then had to find someone who said it's the hard written one. We were frozen. Need to make it clear.”
Thank you for your review,
I'm pleased to hear that you were happy with the car drop-off experience.
I'm sorry that you had issued when returning to your car however I'm pleased that our FastPark team were able to assist you.
Kind regards,
Customer Support Team
“Everything went fine till barrier wouldn’t open on return journey home.It said we were due to pay an extra £180. We were within our booking time and had to speak on intercom to get barrier lifted. No apology or reason why this happened.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I was a bit shocked when Input my card into barrier machine when I was about to exit to be informed I owed £180. Pressed alert button and told one of your operatives who let me through. This is not the first time this has happened and wondered what went wrong as i was well within my time slot.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very easy to book. However, I had booked in March for a stay last week and was unable to find my booking. I then had to rebook last minute which cost significantly more. I found navigating the website in search of help very difficult.”
Thank you for your review,
If you have made a duplicate booking, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
