Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Plane parking is a few mins drive from the terminal in a shuttle bus. It is a massive car park with only 2 stops for the shuttle bus, so try and park close to a bus stop or you gave a really long walk with your luggage. The road in to drop your car off is not well marked, the white lines are missing in some places, and the road is pretty rough. We arrived back in the dark and it’s not clear which road is the way out once you go through the barrier. From leaving the barrier more signs are needed to direct you back to the main road.”
Hello,
Thank you for sharing your feedback about your experience at Plane parking. We appreciate your detailed description of the parking facilities and transportation options. It is helpful to know about the proximity of the shuttle bus stops and the importance of parking closer to them for convenience.
We are sorry to hear about the challenges you faced with the road conditions and lack of clear signage, especially during nighttime when exiting the parking area. Your feedback is valuable in helping us improve the overall customer experience.
If you have any further concerns or suggestions, we encourage you to reach out to us using our contact form: https://support.edinburghairport.com/hc/en-gb/requests/new . We will be happy to assist you further and address any issues you encountered. We strive to make your parking experience as smooth and stress-free as possible, and your input is essential in helping us achieve this goal. Thank you for sharing your feedback with us.
Kind Regards, Customer Support Team
“I pre-booked and paid for my parking in advance. However, I needed to change the car I was bringing and did this using the website. Imagine my surprise and shock when I put my ticket in at the gate to leave and was notified I had £120 to pay! The man who responded to me pressing the assistance button was very nice and cancelled the charge but said that my change of car registration hadn’t been updated on the computer despite me getting an email confirming the change. Not very impressed. Directions to the parking were great, found a space no problem and the bus was very prompt.”
Hello Gill,
We apologise for the inconvenience you experienced despite pre-booking and changing your car registration in advance. It is disappointing to hear that you were asked to pay an additional charge upon exiting, even after receiving confirmation of the change via email. We appreciate your kind words about our team member's helpful response at the gate.
On a positive note, we are glad to hear that you found the directions to the parking clear, easily found a space, and had a prompt bus service. We strive to provide a seamless parking experience for our customers and will continue to work on improving our services. If you have any further concerns or feedback, please do not hesitate to contact us through our customer service channels. Thank you for bringing this to our attention, and we value your feedback.
Kind Regards, Customer Support Team
“Very expensive. Only option was to buy multi story with fast track for 5 people - not needed as only 2 of us and had already purchased it with our flight. No signposting at the lifts to the fast track walkway. Would prefer cheaper parking.”
“I prepaid for a weeks parking. When I returned after a weeks holiday, I input my ticket at the exit barrier and was advised I owed £180!! Had to buzz to speak to someone who never apologised or explained what happened, just opened the barrier. Not good!!”
Hello David,
We apologise for the inconvenience you experienced with your prepaid parking. If you could please provide us with your details through our contact form at https://support.edinburghairport.com/hc/en-gb/requests/new, we will investigate this matter further and work towards a permanent resolution. Thank you for bringing this to our attention.
Kind Regards, Customer Support Team
“More and better signage would help when approaching the car parks.Especially as you keep changing them. Got caught out and had to pay £5 and go through the drop off zone while trying to get to the multi story.”
Hello Christopher,
Thank you for your feedback. We apologise for the inconvenience you experienced with the changing car park layouts. Your suggestion for more and clearer signage is duly noted, and we will work on implementing improvements to make it easier for customers to navigate the car parks. We appreciate your patience and understanding.
We understand the frustration of navigating through changing car park layouts. We apologise for the inconvenience you experienced. If you haven't already, please reach out to us using our contact form at https://support.edinburghairport.com/hc/en-gb/requests/new.
Kind Regards, Customer Support Team
“When we arrived all was excellent.
When we back - total opposite, my car was parking on different slot from what was on tag and nobody was there to help . Me and my husband was walking around cars to find my car , not good experience at all”
Hello Aneta,
We apologise for the inconvenience and frustration you experienced when retrieving your car upon your return to Edinburgh Airport. We understand the importance of a smooth and hassle-free experience when collecting your vehicle after a trip.
Your feedback is important to us, and we will address this issue with our parking management team to ensure that such discrepancies do not occur in the future. We strive to provide a seamless parking experience for all our customers.
If there are any additional details or specific concerns you would like to share with us regarding your parking experience, please feel free to reach out to our customer support team at https://support.edinburghairport.com/hc/en-gb/requests/new. Your input will help us improve our services and provide a better experience for all our customers.
Kind Regards, Customer Support Team
“parking was good and easy only problem when i returned my car was almost 500 yards away h ad to get someone to retrieve it as i am disabled and had my blue badge on show,the disabled bays were full of cars with no blue badge”
“Better weather just as dirty as departure but with humour! The rubbish bin at the bus stop for plane parking did not have a plastic bag, result people places their rubbish on top of the lid and on the ground. Great first impression for visitors.”
Hello Matthew,
While we appreciate your sense of humor, we are sorry to hear about the cleanliness issue you experienced at the bus stop for plane parking. Maintaining a clean and welcoming environment is a top priority for us, and we apologize for any inconvenience this may have caused. We will address this matter with our cleaning staff to ensure that proper measures are in place to prevent littering and maintain cleanliness. Thank you for bringing this to our attention, and we hope to provide a better experience for visitors in the future.
Kind Regards, Customer Support Team
“While parking at the airport in terms of accessibility and ease of getting to, isn’t a problem, the actual cost to park is still shocking and astronomical. Yes as travellers we are somewhat a captured audience that is taken advantage of but surely costs could be aligned to a much more reasonable cost. Afterall, seeing just how busy the various car parks are, it’s not as if you aren’t making money out of travellers who are sometime held to ransom if they want to drive and park close to the airport. Yours disgruntled and a tad fed up ….”
Hello Scott,
We apologise for the frustration and disappointment you experienced regarding the parking costs at Edinburgh Airport. We understand your concerns about the high prices associated with airport parking, and we appreciate your feedback on this matter.
We acknowledge that airport parking can be perceived as expensive, and we strive to balance the cost of parking with the convenience and accessibility it provides to our customers. We constantly review our pricing structures to ensure they are competitive within the market while taking into account the services and amenities we offer.
Your feedback is important to us, and we will use it to inform our decision-making processes and improve the overall experience for our customers. We apologise for any frustration or inconvenience caused by the current pricing of airport parking, and we thank you for sharing your thoughts with us.
We appreciate your feedback and hope to have the opportunity to better serve you in the future. Thank you for choosing Edinburgh Airport for your parking needs.
Kind Regards, Customer Support Team
“Everything was fine but it was the cheapest option on site and still hugely expensive, to a point where I did feel exploited. Edinburgh Airport as a location is so rubbish just now. It needs massive investment just to get close to satisfactory, let’s hope the new ownership has very deep pockets as it’s been poorly run for many years!”
“Easy on line booking and access to car park, transfer to/from airport. However, booking often not registered so have to call operator from exit gate.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“The process of booking was easy and the charges fair compared to other airport car parks. The signage to the car park was good until reaching the entrance when it was not clear and I drove on to the staff car park. Otherwise the entry and exit process was straightforward. I had made a mistake on my return time and there was no way to correct this whilst I was away -it would be better if the booking process took account of the flight numbers and made an auto correction to the entry and exit times. Fortunately I did not have to pay extra but I don't understand why not. The approach to the car park is let down by the state of the roads around the airport. The bus service operated within the time bands given on the information sheet and the drivers were friendly. The bus shelters were flimsy and on the day I was parking my car I thought the roof was going to blow off and I did not want to use it.”
Hello Kathy,
Thank you for providing detailed feedback on your overall experience with the booking and parking process at Edinburgh Airport. We appreciate your positive comments regarding the ease of booking and the fair charges compared to other airport car parks.
We apologizs for the confusion you faced when approaching the entrance to the car park, which led you to accidentally drive onto the staff car park. We understand that clear signage is crucial for a smooth and stress-free parking experience, and we will address this issue to ensure better guidance for future customers.
We are glad to hear that you did not incur any extra charges despite the time discrepancy.
Your feedback on the condition of the roads around the airport and the bus shelters is noted, and we will work to improve these areas to enhance the overall experience for our customers. We apologize for any inconvenience caused by the flimsy bus shelters and the discomfort they may have caused you during your visit.
We hope to have the opportunity to welcome you back to Edinburgh Airport in the future. Thank you for choosing to park with us.
Kind Regards, Customer Support Team
“Once again when trying to exit the long stay car park having booked and pre-paid £44.99 in advance I inserted my ticket and a request for payment in excess of £300 was displayed, communication button pressed reg No given barrier raised we continued our journey.
Why does the system not operate automatically?”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The price is reasonable however my recent experience of returning on 22nd April - get to the bus stop to an empty bus and no driver. Waiting in the cold for ages before another bus turns up, then only to get to the car park only for the system not to let the bus into the car park. After waiting a while (and the driver arguing with the control - sounded like the control didn’t believe him) we all just got off at the gate to walk to our cars.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Paid £39 to park in Plane Parking from Monday @ 11:30 to Friday @ midnight. Due to delayed flights Geneva to Amsterdam and missed connection in Amsterdam we had to stay overnight. Having been rebooked on an early flight we got to the car park around 10:00. The additional fee of £45 which we had to pay to leave the car park was in my opinion rediculously expensive. There should be a system to override this fee when flights are delayed etc.”
Thank you for your review. As is set out in your confirmation e-mail and the FAQs section of our website, if you are aware that you are going to be delayed outwith the grace period, then you should make a new booking that starts when your current one ends to cover any additional time that you may require. Unless you make a new booking then you would be subject to an overstay charge which is charged at the non-booked rate.
Kind regards,
Customer Support Team
Thank you for your review.
We offer car parking pricing for up to 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
Kind regards,
Customer Support Team
