We had booked and prepaid for the terminal car park. On arrival (just before 9 a.m. on a Saturday) the camera misread our number plate and so didn’t automatically issue a ticket. We tried to use the intercom button for assistance (pressed and held as instructed) but after 3 or 4 mins there was no reply so we had to push the button and received a ticket with the incorrect license plate number. When we came to leave and inserted the ticket at the barrier it obviously wanted to charge us again (£175 for 4 days). We used the intercom button which was answered immediately, explained our situation and the very helpful chap had it sorted and lifted the barrier for us in about 30 seconds. So, arrival experience not great, leaving was much better.