Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Parking was good but our ticket was faulty and didn't register our prepayment nearly giving us a bill of £180 which wasn't appreciated at 3am after a long flight.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time
Kind regards,
Customer Support Team
“Having returned home I have discovered a dent in the passenger door of my vehicle.
Can you contact me regarding this as I will need to claim costs for this to have it repaired”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I have used the multi storey car park on several occasions with no problem but on this visit we encountered a problem on exiting. We were asked for a £365 charge which came as quite a shock and put us into panic mode. It is how you deal with the problem that matters and I have to confess the help assistant was very good and on checking the documentation lifted the barrier for us.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Car park itself is clearly signposted when arriving by car but no indication of where there are spaces leading to driving up and down a one way system.
Path to terminal is not well sign posted and difficult to find in dark/wet conditions.
On return there is only signposts for plane parking. Then long stay after a significant walk.”
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Great parking spot with straightforward walk to terminal.
But... at exit the machine asked for £150 payment. Quickly resolved by intercom but a bit stressful after a flight.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time
Kind regards,
Customer Support Team
“Left my car in the plane car park for a week. Price was very good and we got the shuttle bus from the car park to the airport departures. It comes every 10 minutes and takes about 10 minutes. The only issue we had was with the automatic camera at the entry gate which didn’t recognise our car registration number .We had to get a ticket from the entry gate and call for help when we left the car park on our return a few days later. It got sorted very quickly when we called. Will use again in the future as it costed £31 for 5 days which is unbeatable”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Pros: easy to book, short walk to the terminal
Cons: spaces very small which makes it very hard to get a baby in an out of a car seat with the neighbouring cars so close. Sometimes impossible at the end of the trip if a car has parked too close on that side whilst you were on holiday. Need bigger spaces or designated spaces for families.”
Thank you for your review. Our car parking spaces are the same size as the standard dimensions for car parking spaces across the UK.
Kind regards,
Customer Support Team
Thank you for your review.
There could be a number of reasons you have been charged upon exiting, if you have overstayed your booking or if our ANPR system has not read your car registration upon entry.
Kind regards,
Customer Support Team
“It’s not exactly fast park. Lanes still a bit far from terminal when arriving (especially for people with mobility issues) and when arriving home, car was parked at end. If it was raining, would be soaked as supposed to multi storey parking…”
Thank you for your review.
When checking in at the fast park reception you can request for your vehicle to be parked closer to the building.
Kind regards,
Customer Support Team
“Used multi storey car park which is very closebut a bit pricey. Main problem (which is why I rated it three stars) is the system problem on exiting - this was the third time that I was delayed as wanted payment of over £250 when booking had been prepaid. I booked using correct registration number but the confirmation email showed a previous car number, I then corrected this and received a confirmation that correct number had been noted but on exit registration numbers did not match Strangely I have used the car cark between the three problem exits without any difficulties. Also another car was having same problem at other exit gate - system needs investigating.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your positive feedback, we look forward to welcoming you to Edinburgh Airport again in the near future.
Kind regards,
Customer Support Team
Thank you for your review! It’s great to hear when we get things right.
We offer car parking pricing for up to 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Could be great with a few improvements.
Pros
Good location
Well laid out car park
Good parking surface
Automatic Number Plate recognition.
Great pick up / drop off pont at airport
Cons
Not enough pick up / drop off points in the car park
Buses run infrequently
Main access road is a nightmare - so many potholes!!
Traffic - you have to go through the main roundabout at the airport terminal - it gets seriously congested”
“Was shocked when I got to the ticket machine when leaving the car park to find out when I put my ticket in the machine it said you owe £140 I was thinking I paid £49 so pressed the buzzer and spoke to someone in 2 mins the barria was up and he said have as nice day and off I went 🤷🏻♂️🤷🏻♂️🤣🤣🤣”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Overall it was a handy car park, but i paid online prior. As i was leaving it said i owed £150 which was clearly wrong but the man in the intercom sorted it very swiftly.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Very handy as you can walk to terminal and don’t have to get a shuttle bus however no clear path and when you do find it the ground is very rough and ready which is a hard push with suitcases. I have travelled a lot over recent months and coming into Edinburgh is embarrassing.. definitely one of the worst arrival areas in the world!”
Thank you for your review. We have recently completed works in the Long Stay car park which has set up a dedicated walking route to and from the terminal building. I am sorry to see that you had difficulties in locating it.
Kind regards,
Customer Support Team
