“Parking was good but the walk to the airport with your luggage was not so good, particularly if the weather's bad, it took us (elderly couple) around 10/15 mins. We did drop our car keys on the way to the airport and have had difficulty getting in touch with someone to see if they have been found, and currently no further forward.”
Hello Isobel
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Bus drivers were a tad grumpy and we had to wait half an hour to be picked up to get back to the car! One couple started to walk back to their car and the bus driver refused to pick them up! The rubbish bins were overflowing and there was a broken buggy that lay there and was still there when we got back.”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“For the second time December 2023 and June 2024 , when leaving, I inserted my ticket into the machine to be informed that I was due £240, fortunately on both occasions I had my email confirmation and reference number and had to contact someone somewhere at the end of the "button" at the barrier. This is not acceptable please sort your tolls.”
Hello Ronald,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes
Kind regards,
Customer Support Team
“As expected the car park was extremely busy so I had to go around 5 times before I found a space. Quite frustrating when you are paying £29.99 to park for 2 hours. Normally I would use the drop off service which is good but that wasn't suitable for this visit. Overpriced for such a short stay. Cost should be tailored to time spent rather than being carged for a full day!”
Hello Patricia,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Finding the car park was very easy. On arrival at the fast car park booth I was met by a parking attendant who barely spoke English and ended up shouting at me as I couldn’t understand what he wanted me to do. The lit up sign in the booth said the car park was full and to stop. I think he wanted me to go forward but there was a closed barrier. After about 5 minutes of shouting he lifted the barrier and let me enter the car park. From there it was a breeze - I left the car in one of the lanes and went to drop the keys off. At reception there was a lovely man who was friendly (and didn’t shout) who explained everything to all confused customers. Collecting keys was easy - scan the code and the wee locker opens with your car park space written on a little tag. I was so keen to go home that I didn’t inspect the car for damages but I’m sure it’s all fine. Overall I’d use the car park again but I hope the guy who worked at the booth either finds a new job or learns the language and is able to assist customers without having to shout in whatever language he speaks.”
“That's now 3 times in a row that I've had to contact via barrier Comms to exit the parking area.the system obviously doesn't work properly.
Also used the twilight drop off, instructions for using this basic,even easy jet staff weren't sure how it worked.”
Hello Howard,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad that the team were able to assist on the day to get this resolved.
In regards to twilight bag drop, this service is for guests that have booked directly with us, in future should you need anymore information on this please contact the Customer Support Team or alternatively the following link may be useful: Twilight Bag Drop | Edinburgh Airport
Kind regards,
Customer Support Team
“More queues at Edinburgh Airport! Luckily there was someone on hand to lead the many car drivers through the quite complicated process. On returning at 01.50 my car was parked at A38 quite a walk up a slope with my suitcase. Giving details of when and at what time I would be there, a woman on her own, made me think my car would be near at hand. It was quite difficult to find the Fastpark foyer as i arrived at the Easyjet end of the airport some distance from the main exit.”
Hello Linda,
Thanks for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Was easy to find a parking space However it is a considerable walk to the terminal from long stay, especially if it is raining. Why has the bus service never been reintroduced post pandemic. Is this purely a cost saving exercise ?”
Hello Brian,
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer support team
“Easy to find and exit until we got to barrier and were told overstay fee of £170 for no apparent reason stress level throw roof until was rectified by talking to faceless intercom.....”
Hello Gordon,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Problem getting our keys on arrival. Machine said go to office for assistance. Man went and found our car and drove it to office building. In spite of me being 83 and having a disabled badge, he didn’t offer to help me with my case. I’m”
Hello George,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Everything went perfect on arrival. On departure everything was OK, the first barrier opened but the second did not. The chap on the intercom kept asking for my ticket number. Obviously the recognition camera did not recognise my number. Eventually the barrier went up.”
Hello,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Prepaid. Got to exit without going I've my booked times and was told I needed to pay£150 for overstay. A very grumpy man let me out but oh no, there was no apology from Mr grumpy...”
Hello Andrew,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We left the car park at 3 am put ticket in barrier charging us £240 as we had pre paid it was a stressful moment
Fortunately the man on the assistance buzzer let us out without having to pay any more
Not the best system what if the person wasn’t on the other end of the assistance buzzer?”
Hello Norma,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time. Our carparking team are on-site 24h a day.
Kind regards,
Customer Support Team
“Quick and easy to use. Only bad point was the parking of my car on arrival could of been slightly less tight but never mind. I also emailed them to extend my booking by 24hours and they emailed back right away saying I'd only be charged £15 which was I thought was good. Then on exit of the car park was charged a further £6 not entirely sure what that was for. Overall probably won't use fast park again but it was easy just not worth the money for it”
Hello Jodie,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I’ve used Edinburgh Airport Parking several times and was pleased to see a good deal for Plane Parking while on holiday. Ordering was easy and finding the car park and bus stop / bus was fine. Unfortunately, when we returned home and tried to leave the machine wanted to charge me £180!!! I managed to get hold of someone on the intercom, who cleared the charge, but this was a really poor experience!”
Hello,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team