“I was not impressed with my parking this time at the airport. I am disabled and paid over £100 for parking and had to park near the exit. The distance was just too far.”
Thank you for your review,
Blue Badge parking bays are on a first come first served basis and you cannot reserve a blue badge parking bay ahead of your booking. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“The website was easy to use for booking and the car park was easy to find with clear instructions and signage given. What did leave me a bit confused was that the buses being used are normal buses and don’t have an area to store suitcases like I’ve seen on the likes of the 747 park n ride buses. This just meant it was a bit awkward finding somewhere to put your suitcase and I had to put mine on a seat which seemed a bit daft. It also said the buses were every 10-12 minutes which was not what we experienced. It was more like 20-25 minutes. This wouldn’t put me of using the service again but buses that are better equipped for luggage storage would be a big improvement.”
“Fast Park drop off was easy with a very helpful member of staff. However picking up the car on our return was a disaster. The car wasn’t available and we had to wait nearly half an hour for it to be delivered. Then we had a problem getting through the barrier although it was supposed to use number plate recognition. The next barrier wouldn’t lift either and came up with a charge of £6 to exit.
The staff on duty did their best to help but the Fast Park system seems to have quite a few faults.”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I had a problem using the 1hr free parking when using the Jet2 twilight drop off as I had booking in Plane parking the next day. I was expecting the barrier to go up but it didn't and I had to take it and as a result was due to pay to get out. I sopke to a member of staff and they opened the barrier.
On returning the from our holiday I had the same problem trying to exit Plane Parking. It looks like the ANPR mis-read our reg as LT66NER instead of LT56NER which it was booked under. Again I spoke to a member of staff out opened the barrier for us.”
“Waited a long time for bus on return to Edinburgh Airport - much longer than the advertised wait. Buses also aren't suitable for purpose with no luggage storage facilities.”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal building. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Barrier didn’t work on way in, barrier didn’t work on the way out. Very few spaces…typical Edinburgh airport infrastructure not keeping up with the number of passengers.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Very expensive for just wanting to park for an hour. £36 was a lot for the time I was there. There was no obvious area on the website I could park for the short time I was there without paying a high price and not having to walk far. It was also not easy to find terminal parking but once I was in the car park it was so straight forward.
Maybe clearer directions or a map showing exactly where to go would be helpful.”
Thank you for your review,
We have many different options to suit each customers requirements and we always encourage customer to check on our website for this information.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Everything was fine until trying to exit mid stay , when barrier wouldn't lift , spoke to guy who says machine hadn't recognised number plate on way in and tried to charge £551 pounds .All was sorted but always keep your paper work”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Great parking and great distance to terminal . But as usual when leave and put ticket in exit machine they charge you ridiculous amount so you then have to wait until answer from attendant to give your pre booking number and payment before they confirm and lift barrier . Get a grip”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Thank you once again for your constructive review.
Kind regards,
Customer Support Team
“Yet again this was not a stress free experience. The barrier took ages to give me a ticket and later I found that it had failed to register my very clear and clean number plate. When I came to leave it told me I had to pay £325 (I had prepaid £87) a month earlier and could only exit after a long day travelling and flying by contacting their help person on the intercom who did deal with matters so I could leave.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“When getting a taxi both ways will work out cheaper than parking for a week it may be time for airports to look at their pricing policies. They won't of course and the money for nothing scheme will continue.
The pick-up/drop-off scam is even more revolting.
The parking structure itself is adequate.”
Thank you for your review,
We offer car parking pricing for up to 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
As our parking does not have a fixed rate (unless you roll-up, which is considerably more expensive than pre-booked) that means it's dynamic and can change based on the factors stated. Our pricing structure and calculation method is not dissimilar to many other businesses and airports.
Kind regards,
Customer Support Team
“The parking monitors for each floor of the multi storey cap park is woefully inaccurate causing pointless drives round each level where the signs indicated there were spaces but in truth weren’t.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“The overall experience was good but spoiled by late arrival and an exit ticket that demanded £6 payment to get out! And, no one answering my call to speak!”
Thank you for your review,
It sounds like you may have been charged in error upon exit, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Usually have no issues parking other than it being very busy. This time I was annoyed by all the incorrectly parked cars… it made getting out of my space difficult on return from my holiday. You really could do with parking attendants keeping watch. £150 paid for a week to park so plenty of money to pay staff to keep watch.”
Thank you for your review,
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“Couldn’t see any immediate signage on leaving the terminal to lead us to the shuttle bus to take us to our car on return journey. Felt disorientated until we asked an employee at the airport where to go.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“There’s was road works at the airport leading to the parking area unfortunately the lights were not working so it was difficult to get to the entrance
Once in parked up ok and waited for the transfer bus didn’t wait long it’s quite a long way to the drop off
When we returned and tried to exit the barrier didn’t rise and the screen said to pay £180 to exit I pushed the intercom and spoke to someone who quickly took my details and after a few seconds to check them raised the berritabd we left overall wasn’t the best I’ve had but was ok”
Thank you for your review,
I'm sorry to hear that you had an issue trying to locate the entrance to this car park.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Once again the blue badge parking lots were occupied by cars not displaying the badges in the multistory car park.
I had to park on level 5 open in the rain, not safe for my disabilities.
No effort is being made to ensure these bays are only used by persons who have been assessed to require these permits.
The multi story car park is the nearest to the airport access and favoured by disabled persons despite the high costs.”
Thank you for your review,
Cars that are parked in the Blue Badge parking bays may have already been in contact with our car parking team to provide they have a blue badge however they may have had to take this with them on their travels.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Long stay car park walk to terminal building is poorly signed and at least 10 minutes quick walking. There used to be a bus which really helped in poor weather, the walk is mostly uncovered,so pack a raincoat for your return journey. The car park is frequently over booked, so leave extra time to find a place to park. The exit route is poorly marked.”
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
