“Thank you for your reply Edinburgh Airport. Can you please confirm that the standard charge per day (less than 24 hours) is 50 sterling? This seems alot to me but if that is correct, I will understand why we were charged. Our plane was cancelled and we arrived a day late. We were charged 50 pounds for this which seemed excessive.”

Helpful Report

Posted 2 months ago

Thank you for your review. If you have overstayed your car parking booking you will be subject to pay the non pre booked rate upon exiting the car park. Kind regards Customer Support Team

Posted 2 months ago

“Once again on trying to get out the car park, after prepaying and actually leaving before the cutoff, I was asked to pay £150. This seems to happen every time. We prepay, but when we go to leave, we’re asked to pay again. Getting fed up of waiting at the gate trying to get it resolved. It shouldn’t be this difficult to implement a parking system.”

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Posted 2 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“What is the intention and time frame for future access to and from the long stay car park? The route to and from the airport terminal is serpentine, poorly surfaced and inadequately signposted. My most recent use of the car park involved a 15 minute badly lit and cold walk through wind and rain. i can only assume it would have been even more difficult and uncomfortable for travellers with large amounts of luggage, disabilities and/or young children.”

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Posted 2 months ago

Thank you for your review, We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 2 months ago

“Returned from holiday to find that my car wasnt in trhe car park and that there was a large backlog of cars to be brought from the storage car park, waited well over an hour for my car to be brought.”

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Posted 2 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“So expensive and unfair if you need to extend your stay”

Helpful Report

Posted 2 months ago

Thank you for your review, We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 2 months ago

“So expensive and unfair if you need to extend your stay”

Helpful Report

Posted 2 months ago

Thank you for your review, We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 2 months ago

“Really dissatisfied at not being able to find my car ad the ticket didn’t correspond to where the vehicle was Lack of staff to help with the problem Much prefer Newcastle way of service not sure I would bother to use again”

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Posted 2 months ago

Thank you for your review, I'm sorry to hear that you found in difficult to find your vehicle, we have staff onsite 24 hours per day who would be able to assist you with this. Kind regards, Customer Support Team

Posted 2 months ago

“Expensive.”

Helpful Report

Posted 2 months ago

Thank you for your review, We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 2 months ago

“Was the worse parking experience was charged an extra 28.00 for a 3 day stay that amounted to over 100 I am looking for my booking form to get a refund . Was terrible but let’s face it no choice if I need to be at hand near an airport. I was tired after the journey I just wanted home”

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Posted 2 months ago

Thank you for your review, If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Car wing mirror was damaged and nobody admitted to it , very poor from parking personnel, wasn't noticed straight away as wing mirrors folded in automatically and was only noticed later the next time I went out in my car , I know I never touched anything with mirrors as I'm the only driver and mirrors fold in each time so couldn't happen when stationary so could have only happened when someone else was driving and wasn't scratched when I dropped it off , the photo booths you enter and supposedly it goes through before being handed back are utter useless as they never picked up this limit of damage so all a farce , never been a fan of someone parking your car and this has proved me correct , why don't they just let you pick a space yourself ! Whoever did park my car must have known they had scraped the wing mirror and never let on to whoever is in charge which is disappointing and since I had left the car park before reporting I have no claim , so check your cars all over and don't let what happened to me happen to you as somebody who parks the cars is incompetent of doing so.”

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Posted 2 months ago

“I was very appalled by the way my car or even other customers cars are misused. What I mean by this is, I own an upmarket car with a performance engine. The young person that moved my car seized the opportunity to have a bit of fun to impressing his colleagues, It started off by revving the car so much to make the exhaust sound like a formular one car and everyone cheering how great this was, encouraging him to do it again. This happened on several occasions. The drive to the storage compound was very aggressive, as soon as he cleared the exit barrier the road became a race track, hard acceleration to aggrieve maximum exhaust noise, hard braking because of his excess speed all on a road with a speed limit of 20MPH. How do I know this, because my car has a hidden built in dash cam something he wasn’t aware off. So now we know what happens when your car is in the care of Edinburgh airport parking. I wash my hands of your company I can’t reverse what has happened but bad news travelling fast so I and many others when they see this video on u tube don’t think they will want to use your services”

Helpful Report

Posted 2 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Flight delayed. No refund.”

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Posted 2 months ago

“For someone who lived 10 years in London and flew from all its airports also frequently using the parking facilities I can surely say that Edinburgh airport is out of its mind, most of the times, practicing prices which for the same periods of the year, surpass the prices of Heathrow airport. Edinburgh airport should remind itself that it's a shack in a field in a part of the country nobody wants to be in and should dial down the pricing as it's not playing in the big leagues, just check yourselves.”

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Posted 2 months ago

“Due to bad weather my flight was delayed so I travelled with a friend the next day so did not use the parking space Unfortunately I was not given any refund so not good”

Helpful Report

Posted 2 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Came off the Stockholm flight at 9.25pm pumped in my code at 9.40pm .. finally got my car at 10.55 !! Shocking service and the bloke in office wasn’t bothered”

Helpful Report

Posted 2 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Car park was very busy I drive round 1 hour to fine car park”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 2 months ago

“I booked FastPark for two weeks across Xmas, leaving on 23rd December and returning 6th January. I arrived back with my wife, 4 year old son and lots of luggage at 09:45pm, our car was supposed to be ready for us at 10:30pm. It wasn't ready, not even close. Instead of our car ready as we had paid for, there was a large queue of people. None of their cars were ready either. Instead of driving home, we had to wait over an hour for our car, close to midnight and in freezing conditions. When our car was brought out, it wasn't defrosted and the clutch had been burned terribly. I was very unhappy with the service received and the defensive excuses given. I won't be using FastPark again and I'd recommend others follow suit. It's cheaper to use the long stay and at least your car is ready as soon as you come out.”

Helpful Report

Posted 2 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 months ago

“Booked FastPark and upon returning into Edinburgh at 11:30pm, with my elderly mother, baby and 3 kids we made our way to pick up our car. There was a queue of approx 50 people and one member of staff who advised us there was only him and 1 other on duty (due to staff sickness) which resulted in us having to wait almost 2 hours to collect out car. We were advised to request a full refund, which we did and were only given 50% refund. This has definitely put us off from booking FastPark again. We were not aware that the vehicles were taken off site to a yard some distance way.”

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Posted 2 months ago

“I want to point out that every time at the exit he asks me to pay the full price having made the booking in advance... and always a nuisance”

Helpful Report

Posted 2 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“Did not receive the service that we booked due to the car park being full so had to park in another car park further away which did not suit us at all as I have mobility issues”

Helpful Report

Posted 2 months ago

Thank you for your review, I'm sorry to hear that you were unable to enter FastPark and I understand the disappointment that will have been caused. The day that you arrived was a particularly busy day for our FastPark team, and they experienced a large number of arrivals within a short space of time. Our team work to a schedule of arrivals, and we rely on customers arriving roughly at the time they have booked however, early or late arrivals can greatly impact our operation. Our team do their utmost to prevent disruption however, on this occasion due to the number of cars in FastPark approaching capacity, a decision was made to transfers customers to one of our alternative car parks that still had remaining capacity. I would like to apologise for the inconvenience caused, and it's certainly not the way we want any of our customers to start a trip. As per our terms and conditions, if you are unable to use the car park that you have booked or unable to find a space, then we will provide a suitable alternative in a different car park. Kind regards, Customer Support Team

Posted 2 months ago

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