Booked FastPark and upon returning into Edinburgh at 11:30pm, with my elderly mother, baby and 3 kids we made our way to pick up our car. There was a queue of approx 50 people and one member of staff who advised us there was only him and 1 other on duty (due to staff sickness) which resulted in us having to wait almost 2 hours to collect out car. We were advised to request a full refund, which we did and were only given 50% refund. This has definitely put us off from booking FastPark again. We were not aware that the vehicles were taken off site to a yard some distance way.