“Again this week the registration plate scanner did not work só again i had to call the nice man and get them to manually entre the data and let me out. Long stay os no better. The car is a year old so plate is fine. Also no app for Android.”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Absolute nightmare! The directions to the car park are hard for someone unfamiliar with the airport and road names, while driving alone and in the dark it’s really hard to recall the instructions or read them while driving (dangerous!) it’s not clearly signed at all. Had to go through the drop off zone (charged me £5). When I eventually found the entrance (entrance to terminal parking, supposed to enter here to get to multi story) it told me to drive through a roundabout which I couldn’t find. I ended up just parking then when I was trying to leave it wanted to charge me £125! Total nightmare.”

Helpful Report

Posted 1 month ago

Thank you for your review, I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Not happy! Someone stole my arial!!”

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Posted 1 month ago

“Every single week when I leave the car park, despite having a pre paid ticket the barrier tells me I have an outstanding amount to pay. This seems to happen to a lot of people and causes queues.”

Helpful Report

Posted 1 month ago

Thank you for your review. There can be a number of reasons why our barriers say you owe payment upon exiting, that our ANPR system has not recognised your car registration upon entry or you have overstayed your booking. Kind regards, Customer Support Team

Posted 1 month ago

“payed for multistory parking prior to arrival and was also charged £270 on departure this was for a 4 night trip so the parking had been overpriced at 270 plus 130”

Helpful Report

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Everything smooth and easy from parking to leveing car park but I don't want your drivers touching interfaces or anything else inside the car. I don't listen to the radio, but when I got back to the car the radio was on. I wonder your driver serching somthnig?”

Helpful Report

Posted 1 month ago

Thank you for your review, I'm pleased to hear that you found the FastPark service easy to use. We can confirm that our drivers are instructed not to touch any settings in customers' vehicles other than those that require adjustment such as the mirrors or drivers seat, therefore please accept our apologies if this has not been the case. Please note the driver(s) of your vehicle have been informed and reminded that no settings should be touched in future. Kind regards, Customer Support Team

Posted 1 month ago

“Good parking experience but paid £120 for a week's parking and they had the cheek to ask for £6 to leave the carpark .”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds like you have been charged in error when leaving FastPark, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“The Parking Procedure itself was seamless and excellent. The staff during check-in were very kind so 5*s for this. However the lights were left on on the car after it was moved meaning the battery was dead and I had to call the AA after my flight which wasn't great. My registration was NC54 CEJ and I was Parked 16-23/3/24”

Helpful Report

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Chose the on airport electric car charging. Struggled to get it to work, finally found someone to help but they didn’t know much about it. Finally got it working but got back to find it had failed and my car wasn’t charged. Not what you need on a wet cold night… ended up having to find somewhere nearby. Beware this - there is no assistance!’”

Helpful Report

Posted 1 month ago

Thank you for your review, I'm sorry to hear that you had issues when using the electric charging cables and you found that our staff were not able to assist you. Our staff are on hand 24 hours per day to assist however we do find that electric car owners are aware of how to use the charging stations. Kind regards, Customer Support Team

Posted 1 month ago

“I tried to cancel my booking over 48 hours in advance & the system said there was an error, this went on for a few days. I had free cancellation 24 hours prior to departure. My car broke down so I had to take a taxi to Edinburgh airport. So I am now out of pocket for my airport parking that it wouldn’t let me cancel. I contacted the parking site & left a message r planning but no one got back to me. I have now lost all faith in this automated car booking system as there is no remedy when something goes wrong.”

Helpful Report

Posted 1 month ago

Thank you for your review, I can see that our team responded to you on 13/03/24, I would encourage you to check your emails for the reply as the team were assisting you with the cancellation. Kind regards, Customer Support Team

Posted 1 month ago

“i made a mistake by booking the time to leave at 6am on the18-3-24 instead of 6pm .. i had to pay £210 to get out last night.. surely you cant charge that for 12 hours ??”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Easy and convenient, and reasonably priced. However, I do not like the fact that the "driver" tuned into Radio 2 on my car hifi and yanked the volume all the way up. When I turned switched on the car, the stereo started playing at full blast and the speakers were rattling and the sound was distorting. God knows how badly the speakers have been damaged.”

Helpful Report

Posted 1 month ago

Thank you for your review, I'm pleased to hear that you found FastPark to be convenient and easy to use. We can confirm that our drivers are instructed not to touch any settings in customers' vehicles other than those that require adjustment such as the mirrors or drivers seat, therefore please accept our apologies if this has not been the case. Please note the driver(s) of your vehicle have been informed and reminded that no settings should be touched in future. Kind regards, Customer Support Team

Posted 1 month ago

“Terrible signage and unsure what car park I was looking for as they have so many different options (all trying to confuse and extract more money from customers) I prepaid for my parking and because the signage was so poor I ended up having to pay £5 just to drive through the pick up point to eventually get upstairs into the multi story parking area. On leaving I had to fork out another £20! Absolutely despicable preying on customers who have no choice”

Helpful Report

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Really disappointing as I had to change the length of stay at short notice but I could not amend my booking. This resulted in me having to rebook which meant I had paid twice for one of the days.”

Helpful Report

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Drove from Glasgow to fast park with no issues. Was informed by email on morning I was flying home from holiday that my car had a broken front coil spring and I would have to arrange a recovery truck. I don’t have a dash cam but would have been handy. Make ur own mind up ?!! Was told it’s a common occurrence that springs break in fast park”

Helpful Report

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“One the last three visits to the Mid-Stay car park I've been asked to pay on leaving even when I had pre-booked and paid online. Can you please explain why this happens. You have my booking and vehicle registration number. There's obviously something wrong with your system and I have sit at the barrier with frustrated drivers behind me that just want to go home.”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Paid for EV charging space. Once I arrived the chargers that were available were offline. I called the helpline and told them my issue, I was told that the network was offline and won’t be back up and running before my flight. No charging available. When I came back I had to get to a charging station. I paid for a specific space at a expensive rate and got no service.”

Helpful Report

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“I have discovered this is not a safe and secure place to park things have been stolen from My car can someone contact me regarding this.”

Helpful Report

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“The number recognition system , once again, did not recognise my number meaning I have to spend ages explaining l to staff that I’ve already paid before the barrier will go up to let me out!!!”

Helpful Report

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Had to wait over an hour for my luggage. Maybe instead of parking reviews (it’s just a car park with barriers, what are you expecting to hear?, the barriers were beautifully lit, the road works were an amazing addition to the experience?) it may be more beneficial to respect peoples time and let them know their luggage is being held hostage and you will have to sit and guess what’s happening for over an hour.”

Helpful Report

Posted 1 month ago

Edinburgh Airport Parking Reviews