“its very strange as an international airport has no facilities for trolly nearby the fasttrack parking. Thinking how many families have to travel , with little kids and many bagages, have to walk at the drop off to pay and collect a trolly. This lower your rate as who designes this airport seems have no clue. Another thing , try to imporve the toilette for families too, like in Madrid airport for example.”
“We had a 10 hour flight delay coming back to Edinburgh and were thoroughly exhausted. Tried to exit the car park to have the machine tell me to pay £200!
Pressed button to speak and it did get sorted. Not impressed when I had given our flight numbers when I booked parking. A failure in their systems to adjust exit as the delay was not our fault.”
“A disappointing experience this time. Diverted to the overspill carpark and a 600m ish drag with all our ski luggage. Not even able to find a trolly to help.”
“Prepaid long term parking. When I came to exit the car park, the barrier device said I owed £120. I used the intercom and the car park attendant let me through after checking my registration number.
Very poor performance, causing needless anxiety after a tiring journey.”
“I was 90 mins late exiting so expected a surcharge but £40 was ridiculous. The attendant claimed I had booked terminal not multi-story. I was tired and did not challenge this, but when I checked my email it was multi-story. Very poor service.”
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Kind regards,
Customer Support Team
“This airport parking at Edinburgh Airport is terrible. The fact you now have to walk to the terminal building is a shambles especially in rain/cold/snowy weather with no cover. Doing this with luggage as most people have going to an airport is ridiculous. The fact the prices have not refelcted this cost cutting as well is so dissapointing. I will never return to this car park before I travel and will be telling friends and family to avoid!! Cars were also parked on double yellow lines within the car park, doubled up on junctions and other stupid parking noticed. It is also not abvois where the walkign route is, therefore myself and my partner and 9month old baby got soaked trying to find the walking route as we took many wrong turns.
I guess there is no supervision of the car park as a whole now with no bus making a round trip through it to drop off passengers?? More cost cutting!!! Terrible”
“Terrible experience, anpr did not read registration which lead to me have a further £180 parking charge after already paying £30 to park there ! Will not use this service again”
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Kind regards,
Customer Support Team
“I tried to use the Twilight bag drop which is a "benefit" when parking at the airport. I turned up the night before and was told by EasyJet staff that they don't support this scheme unless all passengers are present, the airport website says only the lead booker needs to be present. Effectively I had a wasted 100-mile round trip as I couldn’t drop the bags that evening and had to return early the next morning and queue again! It seems to be one of these situations where the customer is in the middle with the airline saying it’s the airport at fault and vice versa. To add to the frustration, I couldn’t exit the 1 hour car park following the failed bag drop as my ticket didn’t work and I had to wait for the supervisor to open the barrier. Not a great experience.”
“2 hour wait to get our vehicle back, absolutely terrible experience, no staff to help, wouldn’t use again or recommend it to anyone, basically done the opposite of what it’s supposed to do”
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Customer Support Team
“Absolutely shambolic service. Arrived home at 12:30am on Sunday morning to be told that they had no idea where any cars were located due to a glitch. There were around 30 people waiting for their cars, some with young children. We had to wait for an hour and a half for our car but some were waiting for 3 hours.”
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Kind regards,
Customer Support Team
“Arriving and leaving the car was easy however returning was problematic. We used fast park and when we arrived from holiday late into the evening it was mayhem. We had to wait for over an hour before getting the car keys. We heard there was a problem with an electric car that would not start blocking other cars in. Staff brought keys to cars no one who was waiting owned and generally a really poor service. It was disappointing and I felt sorry for the poor attendant who seemed on his own and who people became angry with”
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Customer Support Team
“On our return, we found our car had not been moved and keys were sitting in a bowl in reception. Staff informed us it would take 30 mins to move the cars. It then took nearly an hour with very little updates until we had our car
Very disappointing service considering how much we paid.”
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Customer Support Team
“I use Fastpark a lot but on 8th February my car, and many others, was not available. We all had to hand in our code slips and wait while cars were brought round one by one. Not fast and not what you want when arriving late at night. Very disappointed.”
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Customer Support Team
“Arrived to collect Car at 2300, owing to the system breaking down, I got the car returned to me at 0130.
There was a lack of information about the Breakdown and a lack of clarity from staff of how it was being rectified. A lot of frustrated, angry people facing this delay not helped by a lack of staff management. A great service when working properly but staff need guidance when the system breaks down.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
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Kind regards,
Customer Support Team
