“I have used the facility before and been very satisfied. This time however I was taken seriously ill when staying overnight at an airport hotel. I had norovirus and a serious chest infection so had to cancel our flights and abandon our visit to family in Kent. I was appalled that I couldn't cancel my booking for the car park and be refunded in those circumstances. Obviously I couldn't cancel my not have given 24 hours notice! Very disappointing. We didn't have travel insurance as, at our age, 87, and prior health conditions (I was booked in for assistance with BA) the premium was more than our fares which were partly using AVIOS.”
“On arrival we found the charging stations out of order so we were unable to charge the car. This is not acceptable when you are paying for a service you cannot provide.”
“They no longer have courtesy buses to take you to the airport so you have to walk a good 15 minutes- absolutely horrendous if its raining and you are having to drag cases, small children and older people along too.”
“My car broke down going to the airport so I couldn’t arrive on it to the airport. I had a booking (refundable booking) for over 3 weeks but as it was on the morning of the travel, the booking couldn’t be cancelled (24 hours free cancellation policy). This would be acceptable for a booking for 3 or 4 days, but for 3 weeks is preposterous. The parking space could have been booked for other cars and I could have recovered part of my booking - I would see acceptable to be penalised but not to be able to cancel at all??? It’s a poor policy.”
“I have parked there before, in the long stay with shuttle bus. Now there is no shuttle bus. 20 minute walk to the airport with suitcases. I won’t park there again. Park at NCP, they have a shuttle bus.”
“On arrival with a disabled person no trolleys available near parking area so had to leave disabled child alone while going to get trolleys for luggage.
Car keys were not put in a protective case and were scratched
On arrival back car was moved and glove compartment was open so there has definitely been some one looking for something.”
“Booked multi storey parking 5 months in advance for 3 days at £36 pre pay.
On arrival difficult to find a parking space even on 4th floor. Didn'g want 5th floor as open and weather was forecast for snow/ice.
On leaving car park after inserting ticket advised we had £164 to pay. We contacted operative via intercom who was not helpful and advised he could't find our booking. Fortunately I had copy of booking form as used this for fast track and was able to advised booking ref etc, although had to be quite assertive . After some time he eventually raised the barrier to let us out. The only thing which may of confused him was BA put us on a flight arriving an hour earlier than I had booked car park for due to forecast of snow and last flight of day we were booked on may not have operated.”
“Used Fast Track parking on a few occasions and it was all good however this time I returned to my car only to find out that someone didn’t have a clue how to adjust the electric seat and pulled the lever out of the bracket. Luckily was able to fix it myself. Someone also played with the audio and air conditioning systems. Really disappointed how the vehicle was treated.”
“Awful. Brought my car in good conditions and when I was about to retrieve it they told me the coil spring broke down and they dont knlw how come. They told me when I arrived instead telling me when it actually happened.
I am waiting the costs from the garage so I can ask for a full reimbursement, incl hotel and tow service.”
“Have used this car park in the past and it was fine however it’s changed.
Very limited disabled parking spaces & there are no longer shuttle busses running to the terminal. Both travellers had mobility issues & found the walk to the terminal long and difficult and a £1 charge for the luggage trolly. Also not well gritted as it was Icy in parts. Will not use again.”
“I was over charged by £100 and have struggled to get my money back as there is no way of seemingly speaking to anyone.
Your system is flawed and misleading
Please can you call 07946524799
Thank you
Toby Wemyss”
“Kupiłem parking online za ok 20 funtów od godz15.30, grudnia do 15.30 ,1 stycznia ,przy wjeździe pobrałem bilet i przy wyjeździe o godz0. 30 1 stycznia automat zarządał opłaty 32 funtów”
“We booked this as thought it would be easier than parking off site - I was wrong. Booked in the long stay car park and could see the terminal but there are no pedestrian signs on how to get to the terminal and this was made worse as no buses running. To compound matters we were a family of 4 with 2 adults and 2 small kids and there was no trolleys available which made it really difficult to get our suitcases all the way from there to the terminal. It really does smack that no thinking has gone into this and this is another way Edinburgh Airport make money by charging for trolleys and having no buses running.
Someone that has no prior knowledge of the car park will struggle which was not unique to ourselves as we found others having the same issue as ourselves.”
“shocking. Paid for parking and you still tried to charge me £145. this has happened before but only with your car park. Edinburgh airport as a whole is the worst flying experience i have ever had i will in future rather pay £500+ to fly from somewhere else next time.”
“Extremely disappointed to find that Edinburgh airport, having removed the shuttle bus service, have not provided a covered walkway to the terminal. Juggling baggage and an umbrella in driving rain and remaining dry is impossible. This is a premium product delivering a poor service. I cannot recommend this carpark and will not use it again.”
“I booked to stay in the Terminal Parking, as I was travelling to Alicante. Without realising, I found myself in the 'overflow' section (near the coach/bus stances). It was very unclear as to how I then walk on foot to the terminal building. I could not see any signage or obvious pathway. My arriving at 4am in darkness exacerbated the issue. I got lost and found myself blocked in by the multi storey car park, unable to find a way out. In the end, I cut through the bus area crossed the main road so that I could use the 'car hire' covered walkway. It was far from an enjoyable or safe experience.
Later that day my partner flew in alone from Bristol, so we had planned for her to collect the car to travel home. She followed the signs for Terminal Parking, which took her into the 'Drop Off/Pick Up' area of the multi storey. The signage was unclear and took her in the wrong direction. The pavement she was using also ran out. So disorientated was that she had to return to a help desk to seek assistance. When I returned from Spain on Tuesday, we chatted about our experience and were both in agreement about what an unsatisfactory set up it is.”
“car was moved 3 times 1,6 miles in total ,can under stand driverseat moved but why was pasengers seat moved ,i drive a hybrid when i arrived at airport could remotly put heating on in car as battery was depleted .dont linke i will be leaving key again”
“I have an electric car and need to keep an eye on the mileage I have left (which I need to get back home) and I noticed that at pickup my range was about 22 miles lower than when I dropped it off.
I don't have a proof because I never though I needed to take a photo of this but what were you doing with my car??
I understand a few miles to drive to another car park, but over 20? Even if you were idling with the AC fully on for an hour, it would use less.
The drop happened 2 days after I dropped off my keys with you, and then it dropped just 2 miles a day before I picked the car up so like, was someone driving my car around??
I used this service before and will probably use this again because there's no other options really but I'm definitely taking photos of mileage next time!”
