“Everything was OK until we picked the car up.There was a strong smell of rubber inside the car. There was also a rattle when we drove the car off. We stopped for a visible inspection but couldn't see anything. We got as far as the Moxy roundabout and the tyre exploded.4 hours later we were recovered. Can't help but think that whoever parked the car would have been aware of this and could have alerted us.Luckily no one was hurt. This was the first time we have used Fast Park and are very disappointed.”
“There's no clear signage as to where the mid-term stay car park is as you approach the roundabout where you turn off. As a result, it's all to easy to head to the terminal, where you are required to pay £6 just to drive through and then try to find the car park. Why are there not clear signs earlier before you reach the roundabout? Is this intentionally designed so that people have to pay the £6?
Our flight back from Geneva was cancelled becuase of a bird strike, and so we arrived back 14 hours later. I was charged £60 to leave the car park, which is close to £120 per day for parking.
In short, an absolute rip-off.”
“Ridiculously overpriced. Totally taking advantage of people. £120 for a week parking. I understand it's cheaper if you book months in advance but some people can only afford last minute deals for you to then sting them with last minute parking fee hikes.”
“I paid the correct amount of £49.99 a weeks prior to using the car park and yet on exit at the gate I was charged another £60 ??! I would like to dispute this and get my money back if possible as I can see no reason why it should of happened”
“The attentand taking our car away from the terminal has been driving agressively on this very short drive. Flooring it on really short stretches, causing the hybrid car to go from fully electric and into combustion mode, resulting in high revs on a stone cold engine.
Highly disrespectfull of our property and unproffesional”
“I checked in for fast park 15 mins early and check out for fast park was 15 mins later than booked.
This incurred an additional charge of £7
Only a small amount but is excessive.”
“I would like to put a complain in and get a refund.
On the day of my parking I got sent to the wrong car park by two different workers which ultimately made me nearly miss my flight so I parked into the car park I was sent two and then yesterday after leaving the car park soon realised I was in wrong one and had to pay and extortionate amount
So I would please request a contact number to get this sorted
Many thanks”
“I chose Fast Park, a product I have used before. As before it was quick and easy, although next time the attendants need to remember that customers need to be given room to take their suiitcases from the boot without indangeringthe bodywork of the car behind. However all my positive feelings were oblterated by the next part of my journey, boarding the aircraft. A full 737 accomodates upwards of 180 people. All of us boarding our flight were crammed on to only two buses, with carry-on baggage, and transported to the most distant point of the field. I have tried to ascertain the maximum capacity for these vehicles. It doesn't seem to be published anywhere, but if what happened to us was legal, it shouldn't be. To compound this affront, when we arrived at our aircraft and were disgorged, it wasn't ready for boarding. we had to stand on the tarmac for several minutes before the yellow tape was removed. Luckily it was a dry day. Had it been pouring would Edinburgh Airport have given a damn about passenger comfort?”
“Overselling spaces. Had to drive around for 20 minutes until I found somewhere to park. Other people had to park along curbsides, because it was almost impossible to find an official space. Would have been a nightmare if I was in a rush.”
“shocking ...I had pre-paid & you tried to charge £157 when I was trying to leave.
Gave my reference number & was kept waiting like a criminal for about 5 minutes at the barrier..Disgraceful”
“Very straight forward at the beginning, then on return couldn't get through the 2nd barrier without having to pay a further £7.00.Holding everyone up and having to direct them to the next lane!”
“Booked the terminal parking for £120. When I arrived I had to drive around the car park for 30 minutes. No spaces to be found and I had to abandon my car on a yellow grid in the far corner of the car park. Hope this is not repeated in July when I go my next trip.”
“As a blue badge holder the experience arriving was great but the return not so great. Went to get my keys in the blue area to be spoken to like a child saying it would help if you scanned your ticket I did this and no key box code came up this worker then grabbed my ticket and went in to the office a couple of minutes passed he then came back told us to wait at the door entrance in the car park and wait I did ask what was happening and was told that my vehicle was blocked in and he was going to get it. We waited for over 10 minutes in the cold I did see moving cars and eventually mine came speeding round the corner a some rate of knots at this point I wasn’t very happy I don’t drive it like that being a blue badge holder and waiting on a double knee replacement standing is not the best for me and I did ask the gentleman again as to why my vehicle was not in a disabled bay he was snippy and rude he did apologise but not very sincere with no eye contact whatever so very disappointed in the service this time around
Thanks
Pete Falconer”
