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Edinburgh Airport Parking Reviews

4.4 Rating 71,212 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 28th April 2024

Edinburgh Airport Parking 5 star review on 27th April 2024

Leszek Wiecaszek

Edinburgh Airport Parking 5 star review on 25th April 2024

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to wait over an hour for my luggage. Maybe instead of parking reviews (it’s just a car park with barriers, what are you expecting to hear?, the barriers were beautifully lit, the road works were an amazing addition to the experience?) it may be more beneficial to respect peoples time and let them know their luggage is being held hostage and you will have to sit and guess what’s happening for over an hour.”

Posted 1 month ago

“Had to wait 45 minutes for our vehicle to be brought to the car park, lack of information from on site staff and duty manager as to what was happening, a few others were in the same situation, really needs someone on site to take charge when an issue arises and not hide away”

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“We booked our parking in the multi-story car park on 18th December for our holiday starting on 24th February. The convenience of the multi-storey is great, and by booking well in advance, the cost differential (with other Edinburgh airport parks) was small. The very same problem occurred last year when we exited the car park and were faced with a heart-attack inducing payment request for over £560! My car registration plates were clean and legal, but either the cameras and/or the ticket-printing machine was not working properly. On the exit ticket, the last character of my registration number (and probably also the bar code) was incomplete. Thankfully, the man on office duty resolved the problem, but even the ticket he gave me had an incomplete registration number! I expect an explanation and I have all the necessary paperwork, including the exit ticker as proof. I look forward to an acceptable response. Next year, I'll park elsewhere. Date of experience: March 06, 2024”

Posted 1 month ago

“Chaotic and crowded. Too few spaces, walkways blocked by luggage trolleys. Poor signage on departure. Spent ten minutes driving around to find a space which was in a different car park much further away. Spaces very narrow. Very expensive. A total rip off. Cost more than my flight. Disgraceful impression for visitors. Will never use it again.”

Posted 1 month ago

“Absolutly shocking as I couldn’t get out you were trying to charge me £100 and I was still within my time. I eventually got out.”

Posted 2 months ago

Thank you for your review. It sounds as though your car registration was not recognised upon entry to the car park which means this would have not linked to your booking. When this happen our ANPR system thinks that you are a roll up customer. I am pleased to hear you managed to get this sorted. Kind regards, Customer Support Team

Posted 2 months ago

“On arrival at the airport car park we obtained a ticket from the parking machine. On our return, when we inserted the ticket into the machine it advised us that we would need to pay £180.00 before leaving, however we had already paid for the parking in advance. We selected the help button on the parking machine and explained the situation and the barrier was then lifted allowing us to leave. This was a bit stressful at the end of what had been a lovely break.”

Posted 2 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“While the service by the personnel on site was very good, I find it totally unacceptable that is appears to be impossible to reach anybody at your company by phone. I had to change my flight and could not find a way to discuss my options with anybody. Instead, I was referred to website and chatbots that did not provide the answer to the specific problem I had. This created a lot of stress and uncertainty, and I was extremely disappointed that your company chose not to make a phone number avaiable Surely it must be possible for your company to employ somebody to answer queries by customers.”

Posted 2 months ago

Thank you for your review. We appreciate your feedback however, I can confirm we do have a member of staff on at weekends and during the week to respond to our passengers. Kind regards, Customer Support Team

Posted 2 months ago

“As of March 2024, the long stay carpark reminds me.of a war zone, its just a building site presently. Most of the exits are blocked off. The actual exit was well hidden. The cars are packed in, I was expecting damage but I classed.myself as lucky to get out of there!”

Posted 2 months ago

Thank you for your review, We are actively working on a project that will improve the long stay car park and the walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 2 months ago

“Lift not working Flight delayed on return and need to pay full price for the additional time.”

Posted 2 months ago

Thank you for your review. If you overstay your car parking booking, you will be subject to pay the non pre booked rate upon exiting the car park. Kind regards, Customer Support Team

Posted 2 months ago

“Sadly our car broke down within 24 hours of our booking so we had to make other arrangements and didn’t actually park with you.”

Posted 2 months ago

“no shuttle bus, poor wayfinding signage, uneven surfaces for roll along suitcases. number plate recognition but we still needed to have a ticket”

Posted 2 months ago

Thank you for your review, Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. Every customer must take a ticket when entering the car park as your booking is linked to your entry ticket. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 2 months ago

“I used the service previously and was very happy. This time however I had 10miles clockedup on the car whilst away, all controls altered also. I have had no response regarding the issue that is addressing or attempting to address my complaint.”

Posted 2 months ago

Thank you for your review, I can see that our team have responded to your complaint. Kind regards, Customer Support Team

Posted 2 months ago

“Keys not ready on arrival back to Edinburgh no one around to help had to walk to find someone then got told sorry no spaces hence why keys were not ready then had to walk to find my car! Definitely not fast parking!”

Posted 2 months ago

Thank you for yoyr review, I can see that you have been in contact with our team who has responded to your feedback. I can confirm that they keys were not placed in a locker however your car was ready for collection upon your return and this was quickly rectified by our FastPark team within a few minutes. Kind regards, Customer Support Team

Posted 2 months ago

“This is the first time l have used the fast park section. I had to leave my car with the keys for someone else to park. When I returned one of the front tyres was completely flat. One of the attendants helped me to try and blow it up but nothing. I went to the tyre services at home and the tyre was ripped and couldn’t be repaired and has cost £90 to replace. This will be the last time I will use a car park where someone else has my keys and l have to leave it for someone else to park.”

Posted 2 months ago

Thank you for your review, I can see that our FastPark team have been in contact with you directly to discuss your review. Kind regards, Customer Support Team

Posted 2 months ago

“All seemed to be going well until we went to leave and the car park and was an amount of £150 it said to be paid!! Was 2am so got a bit of a fright as I thought I had it all settled upon booking. Thankfully someone answered the intercom and after reading the car number plate to him the barrier lifted but no apology or anything.”

Posted 2 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“I prepaid for parking and was incorrectly charged a fee on exit. I now have the admin hassle of recovering the additional fee. Also the signage between all the various parking options is very unclear.”

Posted 2 months ago

Thank you for your review, I can see that our team are dealing with your additional charge however please note for future reference if you require assistance please press the intercom button on the exit barrier and our team will be able to assist you. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 2 months ago

“Reversed My car into a pillar and just left it, went to open my electronic boot without noticing which caused damage to that too. Rude attendant then took the best part of an hour to fill out a bit ham and egg paperwork. No Appology, and no contact back after an email asking for the company name and insurance details. Posting on social media today as Edinburgh Live have been in contact.”

Posted 2 months ago

Thank you for your review. I believe you have contacted our FastPark team directly and they are in discussing with you regarding this. Kind regards, Customer Support Advisor

Posted 2 months ago

“Awful service and car damaged in their possession and they try to fob you off saying it’s not their fault.”

Posted 2 months ago

“I could not travel due to being un hospital recently could not cancel booking as the email chain would not let me respond or show my original booking with reference on it. No contact number could be found to cancel reservation”

Posted 2 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new

Posted 2 months ago

“Car returned scraped at the front and with oil issues! Car looks like it's been on a rally course”

Posted 2 months ago

Thank you for your review, I can see that you have emailed our support team who will pass your damage claim on to the relevant team and they will be contact shortly. Kind regards, Customer Support Team

Posted 2 months ago

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Edinburgh Airport Parking is rated 4.4 based on 71,212 reviews