“As of March 2024, the long stay carpark reminds me.of a war zone, its just a building site presently. Most of the exits are blocked off. The actual exit was well hidden. The cars are packed in, I was expecting damage but I classed.myself as lucky to get out of there!”
Thank you for your review,
We are actively working on a project that will improve the long stay car park and the walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
If you overstay your car parking booking, you will be subject to pay the non pre booked rate upon exiting the car park.
Kind regards,
Customer Support Team
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Every customer must take a ticket when entering the car park as your booking is linked to your entry ticket.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“I used the service previously and was very happy. This time however I had 10miles clockedup on the car whilst away, all controls altered also. I have had no response regarding the issue that is addressing or attempting to address my complaint.”
“Keys not ready on arrival back to Edinburgh no one around to help had to walk to find someone then got told sorry no spaces hence why keys were not ready then had to walk to find my car! Definitely not fast parking!”
Thank you for yoyr review,
I can see that you have been in contact with our team who has responded to your feedback. I can confirm that they keys were not placed in a locker however your car was ready for collection upon your return and this was quickly rectified by our FastPark team within a few minutes.
Kind regards,
Customer Support Team
“This is the first time l have used the fast park section. I had to leave my car with the keys for someone else to park.
When I returned one of the front tyres was completely flat.
One of the attendants helped me to try and blow it up but nothing.
I went to the tyre services at home and the tyre was ripped and couldn’t be repaired and has cost £90 to replace.
This will be the last time I will use a car park where someone else has my keys and l have to leave it for someone else to park.”
Thank you for your review,
I can see that our FastPark team have been in contact with you directly to discuss your review.
Kind regards,
Customer Support Team
“All seemed to be going well until we went to leave and the car park and was an amount of £150 it said to be paid!! Was 2am so got a bit of a fright as I thought I had it all settled upon booking. Thankfully someone answered the intercom and after reading the car number plate to him the barrier lifted but no apology or anything.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I prepaid for parking and was incorrectly charged a fee on exit. I now have the admin hassle of recovering the additional fee.
Also the signage between all the various parking options is very unclear.”
Thank you for your review,
I can see that our team are dealing with your additional charge however please note for future reference if you require assistance please press the intercom button on the exit barrier and our team will be able to assist you.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Reversed My car into a pillar and just left it, went to open my electronic boot without noticing which caused damage to that too. Rude attendant then took the best part of an hour to fill out a bit ham and egg paperwork. No Appology, and no contact back after an email asking for the company name and insurance details. Posting on social media today as Edinburgh Live have been in contact.”
Thank you for your review.
I believe you have contacted our FastPark team directly and they are in discussing with you regarding this.
Kind regards,
Customer Support Advisor
“I could not travel due to being un hospital recently could not cancel booking as the email chain would not let me respond or show my original booking with reference on it. No contact number could be found to cancel reservation”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Thank you for your review,
I can see that you have emailed our support team who will pass your damage claim on to the relevant team and they will be contact shortly.
Kind regards,
Customer Support Team
“Like so much about Edinburgh Airport, the car park is a complete disaster. The signs in the terminal car park area so no entry at both ends of of the rows and the road markings contradicted the signs.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Booking online in advance is a scam, I paid £29.99 to park in the multi storey while I picked up my elderly father, but if I'd just paid at the machine it would only have been £20.”
Thank you for your review,
The option to pre-book or drive up and park is the customers decision and the information can be found on our website in regards to pricing. We encourage customers to check the information online prior to making a decision.
Kind regards,
Customer Support Team
“I booked my car in and an hour later, circumstances changed in that I couldn't use the slot. I asked for a refund, thinking that it had been less than an hour. I was told that wasn't possible given that your rules dictated that in the 24 hours before I might have arrived at the car park, it wasn't possible to refund. That's ridiculous given that all you did was take my money for nothing, in an act of usery. It is very unfair.”
Thank you for your review,
If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund.
As per our terms and conditions, we are unable to offer any refunds for bookings that are made but not used:
https://www.edinburghairport.com/help/terms-and-conditions/car-parking
Kind regards,
Customer Support Team
“No Spaces despite a booking, had to drive round for half an hour then ended up on the roof on the 5th floor in the rain, left car open to elements, won’t use again, better service outside the airport than in, very disappointed considering it’s the most expensive option.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Absolutely awful - to be fair normally very good . I arrived to park at 5am to find out that that they had IT issues all night - so not reading registration - spoke to help , told to take a ticket and park - on return at 7.30 that evening I couldn’t get out even explaining I had a reference number and the registration- took me half an hour to leave - after a long day that was the last thing I needed - man was very unhelpful and a queue of traffic trying to get out - I was extremely tired and frustrated”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“FastPark is not worth the extra money, by the time I dropped off and collected my keys and walked to and from my allocated parking space, I did not save anymore time than when I have used the Mid Stay car park which is a little cheaper and right beside it. Next time i will stick to mid stay.”
Thank you for your review,
I'm sorry to hear that you didn't enjoy using our FastPark service. We have many different options available for our customers to book which is best suited to your requirements. Mid Stay and FastPark are 2 different products as FastPark is a valet service whereas Mid Stay you will keep your keys and park your own car.
Kind regards,
Customer Support Team
