We booked our parking in the multi-story car park on 18th December for our holiday starting on 24th February. The convenience of the multi-storey is great, and by booking well in advance, the cost differential (with other Edinburgh airport parks) was small. The very same problem occurred last year when we exited the car park and were faced with a heart-attack inducing payment request for over £560! My car registration plates were clean and legal, but either the cameras and/or the ticket-printing machine was not working properly. On the exit ticket, the last character of my registration number (and probably also the bar code) was incomplete. Thankfully, the man on office duty resolved the problem, but even the ticket he gave me had an incomplete registration number! I expect an explanation and I have all the necessary paperwork, including the exit ticker as proof. I look forward to an acceptable response. Next year, I'll park elsewhere. Date of experience: March 06, 2024