“Initially very expensive- £230 for a weeks holiday.
Car was fine but was disappointed to return to find private paperwork that was in back of car had been looked at!!
Will not be using again!”
“Parked in the long stay car park which was fine, but why stop the shuttle bus? 12 minute walk to the terminal is fine when it’s dry, but what about when it’s pouring with rain or snowing, ridiculous cost cutting at it’s best!”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. For future reference we do have a shuttle bus that operates from Plane Parking.
Kind regards,
Customer Support Team
“Parking at Edinburgh is expensive, poor value for money and chaotic. My last two experiences have been as follows;
1. Pre Booked Fast Park. Arrived only to be told they had no spaces and to go find a space in general terminal parking.
2. Pre booked & paid for a short stay in the multi-storey car park. On exiting the car park I was asked to pay an additional fee of £177! Had to speak to assistance to get released from the car park.
These are not untypical experiences.
Also, pick and drop off zones are extortionate. pick up has been recently moved outside with no cover.
Hard to avoid the conclusion that the only interest they have in their passengers is to extract as much money from them as possible.”
Thank your review.
I can see that you booked into the Multi-storey car park and not FastPark. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“No staff around when we arrived and machine said we were not allowed to park
On return my car was parked so close to the cars on either side I could not get into the drivers side at all and really struggled to get in the passenger side which enabled me to climb over.
Travelling with a baby made this even more frustrating.”
“Got a bit of a fright on leaving the car park, as when inserted ticket asked for £350 ! Despite being prepaid. Barrier went up when questioned but still.....”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Long stay - not enough spaces, cars double parked, abandoned everywhere, on walkways etc. Very very hard to find a space. You need staff in this area to direct advise on where there are spaces. There was a sign pointing to spaces but no spaces . Walk as described and walkway clear so all that was fine.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“The number of spaces available at each level was wrong.
The area is filthy with cobwebs outside the lifts on the ground floor. Inside the lifts are disgusting with the floor looking as it has not been cleaned for a very long time.
Tourists must wonder what sort of country they have arrived at.
You charged me first class prices for parking and provided mediocre service. VERY poor.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Thanks for raising the issues with the floor and I will pass this over to the relevant teams.
Kind regards,
Customer Support Team
“Found no shuttle bus disappointing as I am 72 with 2 replacement knees and the walk to the terminal building was a struggle, the main reason we booked the long stay park was the bus.”
Thank you for your review.
I can see that your booking was made for Plane Parking which has a shuttle bus however it sounds like you have parked in the long stay car park which does not have a shuttle bus service.
Kind regards,
Customer Support Team
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“We have used Edinburgh Airport Parking many times, and usually it's been great. However this time, the long stay parking lot was completely over-booked. There were no available spots when we arrived. There were cars parked in the travel lanes and on the curbs. There were junctions that couldn't be used because of the overflow with cars. There were literally cars everywhere! It was obvious that many drivers had no other option but to abandon their cars in order to make their flights. We had to park in a no-parking zone on a turn towards the back of the lot. We were so nervous to leave our car there, and did not feel confident or safe at all. But we had no choice. It was shocking to have paid £70 and arrive to find the parking lot like that. There's no excuse for this level of overbooking, for something that can easily be managed by a computer system. The whole situation has greatly reduced our confidence in booking here again.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“Unfortunately, my return flight was cancelled and I had to pay a significant overstay fee (more than the cost of my original booking). Understandable but also dissapointing as the airline have refused to refund this.”
Thank you for your review.
If your flight was cancelled and you have overstayed your car parking booking you will be subject to pay the non ore booked rate upon exiting the car park.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Booked long stay parking and when we arrived there were no spaces and cars double parked everywhere because they’d given up. We circled until someone left us a space but overall this was a complete shambles. An expensive shambles too. Lucky we arrived early enough to avoid missing our flight. Too many tickets sold for not enough spaces shouldn’t be allowed.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Had to extend my trip, but couldn't extend parking online as online booking would not let me select long stay carpark. therefore had to pay excessive over-stay fee (£50) on return for 24hrs extension to trip.”
Thank you for your review.
If you have to extend your booking this can be done by creating a new booking from when your current booking ends until when you will be returning, if you have been unable to do this then you will be charged the non pre booked roll up rate upon returning.
Kind regards,
Rachael
Customer Support Team
“Access etc is easy but the car park was completely over booked. Cars parked on corners, yellow lines and up on curbs. Spent 10-15mins looking for a space.”
Thank your review.
I'm pleased to hear that you found it easy to access the car park.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Horrendous experience driving round for almost 30minutes trying to fund a space. Literally had to follow some guy who had just got off the plane and wait for him to leave his space. So stressful as thought we were going to be late for check in!
Cars parked everywhere. On corners, on double yellow lines on footpaths.
On return, someone had parked on a double yellow line behind us. Was so close we had to do multiple maneuvers to get out.
Next time will pay a bit more and park in one of the others carparks”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
Thank you for your review. I am sorry to hear settings were changed on your car. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
