“Was not happy at all I was charged an extra £4 to get out the car park after paying £80 for the privilege for using the car park which I thought was very reasonable the flight back on the 23 June with jet 2 was delayed for 3 hours and we had paid until 12.30pm when we arrived and left the car park it was before 12.30pm so to be charged an extra £4 did not think that was excitable whether I recommend you to my friend's and family I will have to think about that one.”
Thank you for your review.
It sounds like you have been charged in error, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Pre-booked long stay for 5 days, luckily we got there around 2.5 hours before flight because we went round and round for about 30 minutes trying to find a space, cars had been ‘abandoned’ on double yellow lines, very stressful start to holiday, getting train next time”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Stayed in the Long Stay car park, ok on the way out, but on the way back, cars parked all over the place, double yellow lines, up on kerbs, blocking roads, getting out was manic!
Walk to the terminal building isn't too bad.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“I usually use the surface carpark, but had left it too late ahead of my trio. The price had more than doubled, so I chose the long stay car park, whose price was more reasonable, but still walkable from the airport.
On arrival it appeared to be an absolute free-for-all, with cars parked in the road everywhere and very few available spaces, making getting parked a stressful experience ahead of a flight. No marked footway to the terminal either. On the plus side, booking, entry and exit were smooth and easy. Would not use the long stay carpark again. My experiences in the surface and multi storey have been much better.”
Thank you for your review.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Having travelled all day and waited in line for almost 3/4 of an hour at passport control on finding my car and proceeding to the exit and entering the ticket issued when entered the car park a week earlier I was shocked to find I owed £360 for parking which was booked and paid for some considerable weeks earlier.
after contacting whoever was in control and giving my name and registration number of my car I was allowed to proceed. It was not a pleasant way to experience to have with a 60-odd mile drive in front of me.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Yet again the barrier fails to open with a pre-payment when parking ticket is inserted, had to press the assistance call button to speak with someone for the barrier to open. This seems to be a constant problem at the multi story car park, systems need updating.”
“Could not find a space and had to park on verge. No bus to airport - not a problem for me with hand luggage but a real issue for people with luggage and kids. Very poor service.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Awful. The car park was designed for a shuttle bus service and this is now withdrawn so that it has very little pathways and there is no shelter from the weather. Overbooked so cars parked all over the place. Exit signage very poor.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“This is my third time using the long stay car park and don't think will use it again. almost impossible to find a space, cars parked on yellow lines, in gaps for walking, turning etc, so difficult to get down some area. Seems very disorganized. Wasted so much time trying to find space, think needs to be monitored, and some guidance to users on where spaces. But like finding a needle in a haystack. If going for long stay option again would defiantly recommend an off-site car park with a shuttle bus rather than this one”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“This is a challenging car park. The access is narrow, and you can see where other cars have hit the barriers, dragging metal into the accessway - so extra care is needed here. Cars are abandoned all over place, even blocking the junctions. Because of this it's dangerous walking around, and you have to walk because there is no bus shuttle service.
The exit is poorly posted, and expect to take a few wrong turns trying to get out.
The only positives - it's the least expensive parling option, and the short walk does you good.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Good to be able to book in advance, but when we arrived there were no spaces available which was very stressful.
Also loadsof flooded potholes so we arrived with wet shoes in the terminal.”
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind Regards,
Customer Support Team
“Paid almost £80 for long stay parking to get there and there was no spaces in the car park absolute nightmare and very stressful when you have a flight to catch. On top of that the car park that I pay for is also used as a staff car park I think Edinburgh airport need to look at the parking situation.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Unfortunately as ever the parking/roads system at Edinburgh airport is rather chaotic. Once we got to our parking slot, after really heavy traffic, we got on the bus to take us to the terminal. However the airport traffic was very bad and we ended up having to get off the bus to walk to the terminal, as this was quicker. Surely there could be a separate route buses can take to the terminal which is different to other traffic. On return, the signposting to the place to go to for the bus was very poor!”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards.
Customer Support Team
“It’s fine for hand luggage would be a pain with more luggage and finding a space was a long hunt around the car park. Still better than getting hit for £119 for 3 days for multi-storey.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Everything was excellent regarding fart park however, as happened before, I couldn't exit the airport without assistance. Very annoying with a queue behind me.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
Thank you for your review. In future if you are aware that you are going to be delayed, we always advise you to go online and make a new booking for the time that you require and this will then prevent you being charged the non-booked rates.
Kind regards,
Customer Support Team
