“Previously stayed in other Edinburgh airport carparks and had a good experience but long stay was very poor. Having prereserved a space I did not expect to struggle to find a space negotiating cars abandoned all over the place. I think you need to have a serious look at how you manage parking , enforcing double yellow lines and ensure spaces for those who have pre-booked.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“We arrived and were directed into the wrong car park by one of your employees after he looked at our parking confirmation. This meant when we arrived home after a week and put the ticket into the machine to get out of the car park it said we owed £320! Having spoken to a nice gentleman over the intercom and explaining what happened he said he would allow us to go. We hadn’t parked with you before and only did what your employee told us. Thank you”
Thank you for your review. I am sorry to hear that you were directed into the wrong car park however, I am glad you managed to speak to someone on your return and get it sorted at the time.
Kind regards,
Customer Support Team
“Very limited spaces and not the number displayed on the signs are we drove around every storey to find a space. Ended up on the top floor so the car was exposed to birds and weather. On return I cad to call for assistance at the exit because although I had prepaid the machine was requesting a payment of £179. There was no quibble about it, they just opened the barrier for me.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Parking chaos. Full car park, park anywhere, up pavements, block lanes. No bus now & a long walk as you have to walk the long way round.No customer service. Shambles.
Not like the higher standards set in the past”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“The experience was not exactly fault free. With information not being complete, QR code not being recognised, the added £15 for an additional 16 hours because of a flight cancellation, the 1st barrier not lifting on exit causing me to pay yet another additional £4 at the exit barrier. Not what I would call trouble free and expensive.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Pretty poor in all honesty, car park was very full with people parking on the roads making some turns impossible to make, we eventually found a space but one of our friends was unable to. If you sell a car parking space, surely there should be one when you get there.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“I thought being able to walk to the terminal would be an advantage, but it was quite a way! Luckily it wasn't raining, otherwise we'd have been soaked Finding the walking route was difficult as signage was absent/inadequate. Worst still was trying to find a free parking place. We drove around for ages looking for a free space. Lots of cars were parked on the road, at junctions and pavements . Next I'd look elsewhere”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Very good check in and out service. But couldn't find our way out of the Fast Park lot (in the dark very late at night and very tired). Ended up in the adjacent car park and had to pay again to get out. Not great!”
Thank you for your review.
I'm pleased to hear that you were happy with the check-in/ out service you received when using FastPark.
I'm sorry to hear that you were charged when exiting the car park. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Our flight was delayed 17 hours through no fault of ours. Yet I emailed the company they amended the booking but still charged 15 pound which we have to claim back. Its appalling..we had no cards with us.”
Thank you for your review.
I understand the frustration that will have been caused by the flight delay and I’m sorry to hear that your delay resulted in an additional charge. I can confirm that the correct fee was applied for the overstayed time and I would encourage you to reach our to your airline to seek reimbursement.
Kind regards,
Customer Support Team
“even though i had already paid online, the system asked me that I need to pay over £300. i needed to talk to someone in order to be fine for me to leave. in the past the system automatically opened the gate. the last thing that i need is a bit of a shock after a long trip.
it was also very difficult to find space to park the car. it took me around 15 minutes to find space.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds like you have been charged in error, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
Thank you for review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind Regards,
Customer Support Team
“First time using this car park and unfortunately it will be the last. Despite booking in advance, there were no parking spaces and cars were literally abandoned all over the place. We ended up having to park up on an end with the hope it would be okay as we had our flight to catch. It was just as bad on our return and that was just the start of the school summer holidays. Wouldn’t recommend.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“This was booked for Ukrainian guests to collect a relative.all paid in advance . Despite this an extra fee of £20 was requested when they were leaving. Why?
They were ‘let off’ this, but why request it?”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Unfortunately paid extra for multi-storey to get fast track security as time limited. Fully aware that this closes at 8pm. Arrived well before all closed. Customer services just jobbed off. First said in terms and conditions closed at 8pm. We were well before then. When this pointed out essentially message was tough. No apology no partial refund.”
Thank you for your review. Whilst on our website it does state that our FastTrack bridge and lane at security is open from 0400-2000, our security team can decide to close these early if the hall is not busy enough to warrant keeping them open. As the FastTrack service is included as a complimentary feature of all Multi-Storey bookings there would be no partial refund due as this is a service included free of charge.
Kind regards,
Customer Support Team
“Despite pre booking well in advance, when I arrived at the multi story I was met with extremely limited available spaces. Whilst there are electronic signs to advise on the number of available spaces I driove laps of the entire parking structure without finding a single one, until on the roof where there were a very limited number free. Suggest the electronic counters are reviewed to ensure accurate information is provided in the future.”
Thank you for your review and your comments, we will ensure feedback, like yours is brought into the discussion.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Having parked at the airport many many times over the years this was very disappointing. Very limited space on Wednesday afternoon when we arrived. Cars parked out with spaces on Kerberos making moving around the car park difficult and I drive a mini ! The surface of the car park is poor - I tripped and fell due to a pot hole. I also think it would s very poorly sign posted when exiting the airport . I k ew where I was going but had to help a few people who were lost . A member of staff from the airport passing by commented that it happens to him at least 3 times a day.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
