“Very convenient in all but 1 key aspect.
As usual, on inserting my ticket to exit the car park I was asked for a payment of £240.
Leaves a sour taste.”
“Poor experience. Charged way above the amount I initially paid on exit, and had to contact services to get out without paying. Not even a sorry from the service area . Poor.”
“Fine but please could the drivers stop adjusting settings in the cars and take more care? Seat back and forward I understand but seat height, lumbar support, AC and heating settings etc being changed just feels totally unnecessary and a complete pain to sort out again! Also have had scratches appear on the bumpers etc on previous visits!”
“No problems until time to exit car park. Followed exit signs and wound up at a gate we didn’t have a ticket for so pushed button for ticket and went to next gate to be charged 7 pounds to get out!! After a long day with flight delays we paid it and left. Lighting not very good in car park either as if there were other signs on the road to right exit we didn’t see them!”
“I paid for parking for 4 days prior to my trip. On arrival at terminal parking, it’s wasn’t very well sign posted causing some anxiety. I asked a staff member for directions to terminal parking which he provided. Everything seemed fine until we were exiting the car park. I put the ticket in the machine and was advised there was an outstanding balance of £180 to pay. The staff member I spoke to on the Intercom system didn’t advise of why this would be the case, a further ticket was printed and the barrier raised. As you can imagine this was quite anxiety provoking.”
“Arriving with heavy cases and with assisted travel booked I was disappointed to not be able to find a luggage trolley anywhere on the floor. The ludicrous money grabbing policy of now charging for trolleys probably accounts for this. This policy does not do Edinburgh Airport any favours and should be dropped immediately. Ih the past there have always been trolleys available left by other passengers who have used them to return to their cars. Apart from this I would have rated the facility with 5 stars.”
“Edinburgh Airport Long Stay Parking gets two stars from me - up from one star the last time I used it.
The improvement comes from the fact that, at least, the park has been resurfaced and there are trolleys available - although you have to pay for them, which, needless to say, I did not.
The staff remain extremely helpful and cover the multitude of sins that the asset-stripping owners have caused.
The walkway from the car park to the airport is largely uncovered, exposed, poorly signed and unsuitable for anyone with reduced mobility or vision although I am led to believe that assistance can be requested if needed.”
“I have booked the parking space and paid online. I don't know why this was my second time the gate didn't open when I was leaving the car park. I phoned the help line but no one answered. I needed to go back to the counter and check my ticket. It wasted me 20 minutes to fix the problem.”
“The Long stay parking was easy to find, but finding a parking space very difficult. There was no system in place for allocating a space, cruised around for over 10 minutes and eventually found a random spot. Quite a long walk to the terminal with no bus service. Will definitely consider an alternative carpark next time.”
“I was shocked to find that FastPark left my car in first gear and with the handbrake off. It is only by good luck that the car was undamaged and no one injured.
There should be an electronic key collection ticket, not only a paper one. It is easy to lose a paper ticket, especially when going away on a trip.”
“After a harrowing flight delay and very long travelling day, you can always trust Edinburgh Aorport parking to be the first to greet you with an excess fine”
“We have used this service before with no issues. Unfortunately this time our car was left in heavy rain with the rear passenger window open. We have made a complaint. There has been no time for a response yet. I would still recommend the service particularly if you have an early flight. Hopefully they will deal with the complaint appropriately.”
“Cheap, well sign posted, used long stay, couldn't find a space, took 40 mins trying, noticed others had parked outside of bays on double yellow lines, we did the same as we had to check in for our flight. On return plenty of space. Thankfully no ticket on car. Was a concern. Stressful.”
“When we went to leave car park,inserted ticket and said we owed £120,we were not over our time but it was sorted and barrier lifted after consultation with staff”
“This is not a valet parking service. Its still a trek with heavy luggage to your car as you can't even go and get your car and bring it around to then pick up your luggage, and/or travel group. The car park is also pretty poorly signposted and the staff at the site, weren't nice about it. A member of our group had a serious lower leg sprain, and I had to insist on driving to pick them up near the lockers. Not impressed which is a shame. Go park in the medium stay, it's faster and more organised.”
