“When we arrived at the car park there were no spaces available other than disabled spaces and cars were parked at the end of rows on double yellow lines, we eventually found a spot along the edge of the perimeter fence which was not marked spaces, didn’t have double yellow lines and would not cause an obstruction, when we arrived back to the car park after our holiday we had a sticker on the window basically telling us to use the marked bays of which there were none. Why are you selling spaces that are not available and where would you suggest we park when we have prepaid for a space? would it have been acceptable to use one of the available disabled bays? I guess not. I would appreciate a response regarding this.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 1 week ago

“When we came to go home - the barriers were not working - the man who came and let us out - by over riding the system was lovely- the chap I spoke to on the inter com took over 5 minutes to answer was very rude - we chose the terminal parking so we could get home quickly - but hasn't anticipated being stuck in the car park”

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Posted 1 week ago

Thank you for your review, I'm sorry to hear that you encountered issues with our barrier however I'm glad our team were able to assist you at the time. Kind regards, Customer Support Team

Posted 4 days ago

“Far too expensive”

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Posted 1 week ago

Hi there, Thanks for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 1 week ago

“booking procedure indicated long term car park,instead it was in the planepark area about a mile further up the road. The staff were not very helpfull and seemed disinterested, they seemed to assume it was my fault and thus my problem, not theirs.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, As per your booking confirmation, the product booked was Plane Parking and this will be confirmed at the top of your booking confirmation email you received. The booking confirmation also provides directions and instructions for entering Plane Parking. Kind regards, Customer Support Team

Posted 1 week ago

“Depending on where you park, long stay car park is 15 minute walk to terminal. Despite cold and rainy climate, no covered walkway is provided - customers totally exposed to the elements for entire walk to terminal. Also, concrete kerbs at either side of the barriers are so narrow kerbing and destroying alloy wheels a real risk. No reason at all the width at the barrier edges needs to be so narrow. Urgent priority to widen given increased size of cars these days.”

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Posted 2 weeks ago

“I booked parking for the week costing £90, when I arrived to drop my car off an employee came over and went through the process to drop my car off, told me I hadn't booked the correct days and had me pay an additional £30, my flight was delayed and I landed at around 2am and was told by another employee that my car was not ready as I had booked the wrong days so I then waited around 30 minutes for my car to be driven around and was given a number and told they were sorry about the mistake and to call for a refund, called and the automated woman said they don't deal with any queries regarding money and to contact via a form, can't find a form no further forward.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 weeks ago

“Finding a space was relatively easy, exiting on the other hand a complete nightmare despite pre booking and paying the gate wanted to charge £250 for a 7 day stay. Managed to get it cleared up but this isn't the first time.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 weeks ago

“Fine but disgustingly expensive”

Helpful Report

Posted 2 weeks ago

Thank you for your review, Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 2 weeks ago

“Parking was great, marred by a prompt to pay full price parking on exit despite the prepaid parking for the car.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 weeks ago

“The parking is affordable and easy to find. Unfortunatly the number plate scanning system does not work effectively and causes issues.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, I'm pleased to hear that you found our parking to be affordable and easy to locate. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 week ago

“Changed my car. Updated my profile which was officially accepted. I was still confronted with a bill for £288. Something not right.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 weeks ago

“very,poor meet and greet compared with Newcastle procress all very difficult”

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Posted 2 weeks ago

“I arrived home and to my surprise upon exiting the car park I was charged an additional £190. I tried to contact the staff with no success and was about to pay in order to get home thoroughly exhausted from my journey when I heard from the staff. The excess was in fact a fault in your system. Terrible experience.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. During busy period, it may take the car parking team a few minutes to answer the intercom, if they are dealing with another customer however they will always answer as soon as they are able to. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 week ago

“Badly laid out car park even although I’d prepaid for parking virtually it was impossible to find a free space. Had it not been for another customer pointing me to where they’d seen a space after I’d been driving around and around I might still be looking for a space”

Helpful Report

Posted 2 weeks ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 2 weeks ago

“Very very expensive for 2 hours parking of which I used approx an hour or so. 30 quid ! Rip off”

Helpful Report

Posted 2 weeks ago

Thank you for your review, Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 1 week ago

“Disappointed with fast park. Had to cancel my long stay parking. Wife got appointment to go into hospital cancelled holiday. Cancelled parking about 3wks before holiday. You advertise money back. If you cancelled 24hours before holiday. I cancelled 3wks before holiday I got nothing”

Helpful Report

Posted 2 weeks ago

Thank you for your review, I can confirm that this booking was not cancelled or attempted to be cancelled therefore you have not received a refund as this booking is still active. Kind regards, Customer Support Team

Posted 1 week ago

“Utter useless staff, unhelpful and ignorant, couldn’t find the end of their finger”

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Posted 2 weeks ago

“I’m very pleased with the staff who greeted us at the entrance and who helped us at the check in desk. However I’m disappointed by the state u found my car in. My aircon was all the way up, the volume was almost at the max and my radio station had been changed. Why is this? For a 30 second trip to park the car what’s the need in changing the radio station?”

Helpful Report

Posted 2 weeks ago

Thank you or your review, I'm pleased to hear that you were happy with the staff assisting you at the kiosk check-in desk. We can confirm that our drivers are instructed not to touch any settings in customers' vehicles other than those that require adjustment such as the mirrors or drivers seat, therefore please accept our apologies if this has not been the case. Please note the driver(s) of your vehicle have been informed and reminded that no settings should be touched in future. Kind regards, Customer Support Team

Posted 1 week ago

“booked in advance and when i went to leave car park machine at barrier where you put your ticket in to leave wanted to charge me £100. when I clicked the intercom button to talk with someone this took a while to get an answer and a que had formed. This could cause someone to pay this just to not cause a disruption out of panic and try and fight it later.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. Our car parking team make take a few minutes to answer the intercom, if they are speaking with another customer, but will always answer the call as soon as possible. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 weeks ago

“Drop off was ok, easy enough to park but quite a way away to get trolleys. On the way out - poorly signposted and very far”

Helpful Report

Posted 2 weeks ago

Thank you for your review, I'm pleased to hear that you were happy with the drop-off process. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 2 weeks ago

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