“Booking process was easy and the price was fair for the service. The car park could benefit from better signage to determine which is the multi-storey as this is confusing. The entry/exit was supposed to be based on number plate recognition but this failed to work and the machine said I was at the wrong car park despite it being the correct one. The intercom at the entrance to the car park did not work upon our arrival as this was the way that the booking email suggested resolving any issues. This added unnecessary stress and confusion to the beginning of the holiday. The enquiry office was helpful in reassuring that the booking was correct and we were parked in the right place but noted that this was not open upon our return from holiday in the middle of the working day.”
“Unfortunately on leaving the Terminal Car Park after pre-booking a 7 day stay, we inserted our ticket and were told we owed £455. Quite a shock and an unpleasant end to our holiday. It was sorted out eventually but should not have happened in the first place. This was after we had waited over an hour at baggage reclaim. A disappointing end and black mark for Edinburgh Airport. Will use Glasgow in future.”
“Parked here on multiple occasions now, and it gets worse. On this occasion my car was damaged with a large scrap down the rear panel and dent in the wheel arch. When I attempted to discuss with customer service on the intercom they could seem less bothered if they tried, just told ring the police and sort with your insurance.
The walk ways to the airport puddle very deep especially in the access areas where you have no option but to walk through the puddle.
Walking all over to try and find a trolley, not to mention it cost £2 to use a trolley!
Trying to find the exit is crazy”
“Everything was fine until I picked up my car and the front number plate was off the car and in the dashboard. When I trued to get out of the airport the plate recognition would not work. I had to call for help twice to get through the barriers.”
“For where Scotland meets the World, the ease to amend your booking is shocking. You cannot call, email or change it in your account.
This needs to be better.”
“We had pre-booked my car for several days at the terminal car park. However, upon arrival and entry into the terminal car park, the access gate issued a ticket that did not include our booking reference number, contrary to what was advised at the time of booking. This led us to believe we had entered the wrong car park.
As a result, we exited the car park and drove around for some time trying to locate the correct one. Unfortunately, there were no staff or support personnel available on site to assist us, and with limited time left before airport check-in, we ultimately returned and parked again at the terminal car park.
Upon our return from holiday, we retrieved the car, but at the exit gate, the system requested a significant payment. We used the intercom to explain the situation, and the staff member collected my personal details and car registration, then opened the gate, allowing us to leave.
This experience caused considerable distress and could have been avoided had the system correctly identified my vehicle by its registration number and issued a ticket referencing the booking, as was promised. I hope steps can be taken to prevent such confusion for future users.
Dominic”
“I have used the fast park numerous times with no problem. Today after a long flight, I collected my car, no problem, then attempted to exit the car park with no luck, I stood in the pouring rain as couldn’t see where the intercom button was (tired after 7 hr flight) pulled over and found it and connected to staff who let me out saying it never registered my reg. I had exited the car and pulled over so as not to hold up others. Soaked”
“Purchased a mid stay parking in advance. However, when we left the carpark, the machine said there was an outstanding payment of £140. Luckily the staff (via the intercom) opened the gate for us after telling him our car registration number.”
“The directions given to get to the car park were unclear. This resulted in us parking in the incorrect car park and having to pay an additional charge.
There were also no buses running to the terminal building as had been advertised. This resulted in us having to carry luggage to and from the terminal.
The signage to find your way back to the car park from the terminal building is very poor.”
“Car registration not recognised at entry
Buzzed attendant who said take a ticket anyway and buzz again on way out
Took in excess of 5 minutes to explain to attendant before he would open barrier”
“use this service all the time and have no issues, however flew back from maderia on monday and flight was meant to be in at 1.30, was delayed slightly and despite my carparking allowing for 6 free of charge for delays i was charged £7 to leave the carpark, tired and exhausted there was no one to speak to, so i reluctantly paid the £7 charge to leave. its not the money more the principle as i paid over £110 for premium carparking and didnt feel i got this service this time.”
“Very limited spaces in the terminal parking area. Took me 20 minutes plus to find a space. On exit from the car park the machine at the exit flagged up the I had to pay £180. This was however, quickly fixed and accepted it was an error.”
“On leaving, the prepaid card that I had would not let me exit. The first machine I tried had an error “card not read” and the second machine I tried spat the card out, into a pile of spat out cards on the ground. I had to reverse the car then get out and sift through the pile to find my card. This was around 3.30 am after a long flight. Eventually found the card and had to contact customer service, who actually were good and able to let me out.”
“Great entry , easy and efficient. On return, I noticed the front left alloyed had been very recently kerbed. I reported the issue immediately and the receptionist suggested the manager was busy, but would come back to me by e.mail after he got off a call he was on. That was more than 24 hours ago and I have a damaged wheel I know I did not damage. Not impressive at all, but failing to respond should be a disciplinary offence. Most disappointing. ML”
“I booked long stay parking at Edinburgh Airport for two weeks in July at a cost of £135.
When I arrived at the long stay car park on the day of my booking I was expecting the barriers to open and to be issued with a ticket. This is not what happened - the barriers didn't open automatically and I had to push for a ticket.
At this point would liked to have checked with soneone that everything was okay with my ticket but there didn't appear to be anyone around to help. My wife and I also double checked that we were parking in the correct car park, which we were.
On the day of our exit we tried exiting the carpark. Upon inserting the ticket we were surprised to see that the machine indicated that we needed to pay £425 to exit the car park.
I pushed the intercom for assistance. The advisor asked for my registration number but at first couldn't find my booking. After he asked my name I assume they found it because the barrier lifted and we were eventually let through.
Although we don't appear to have been charged the extra £425, this was a stressful experience, especially after a long overnight flight.”
“The most complicated payment structure I've ever came across for a customer.
Not enough disabled bays.
Was hard to find way back from Terminal to correct parking area.”
“Awful signage - was looking for Terminal Parking (Small sign), accidentally got caught up in the one-way system outside the airport, and had to pay £6 to escape!
Also, have to pay £2 to use a baggage trolley!!
Not a happy start to our holiday!”
“Not enough disabled spaces in the multistorey. The spaces are narrow so it’s very hard for disabled people to use a non-disabled space (the gap between my car and the adjacent car is too small. The walk to the special assistance desk is too long for disabled drivers. The barrier machine tried to charge me £200 for a one night stay, even though I had prepaid when I made the booking.”
“I paid a fortune to park my car far from the departure point. Number plate recognition didn’t work and then you ask me for £2 for a luggage trolley.
I”
