“Easy to find.
However struggled to get a space and seemed that other people did as they were parking on verges and double yellow.
We did eventually get a space.
Coming home it was very icey and carpark wasnt gritted. Was a long walk from the departures and dont seem to do buses now. I think some people would struggle with this”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“After booking with Plane Parking and eventually finding this carpark I found signs blocking the entrance saying 'if you have pre-booked you have been upgraded'. But no further info! No one answered the call button. Eventually I went into long stay carpark as I had to get my flight, and this was apparently where I was meant to be. The long stay carpark was overfull with cars parked out of spaces anywhere they could, I eventually found what seemed like the last space. All a bit crazy given Plane Parking had a huge empty carpark up the road.
With no shuttle buses, it was a 10min walk to the terminal however every exit I got to said absolutely no pedestrian access. I walked around for 20mins until I found a sign that said go to C4 area, found a small gap in the fencing and made my way from there. The route is not clear at all and needs massive improvement. All in all, I now know where to go but signage was terrible. Leave lots of spare time!”
Thank you for your review.
As advised in your booking confirmation, Plane Parking is currently non operational and you were upgraded to the Long Stay car park. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“While the general experience of fast park was great and the staff friendly and helpful sadly when we collected the car the passenger door seemed to have been left open for a bit as it was soaking inside and the seat drenched!”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Dreadful experience. Your IT system didn’t recognise one letter on my number plate changing the letter I to the number 1. Had been
prepaid and I had had confirmation of this from you! On leaving - not - the car park & putting the ticket in it said I’d to pay £270.00! No response from the barrier communication button. It was by now 12.40 pm, plane was in late , it was freezing cold, car had to be defrosted ,and I was a woman on my own. Had to drive down to terminal area & ask for assistance at desk. Was told that the computer had not recognised my number plate properly ( the I seen as a number 1) and that’s why I was massively being overcharged. It was thankfully sorted. Was told press the button if there were to be any problems on leaving. It’s not working I said. ‘Really? ‘ was the response. I was able to leave the carpark 1/2 later but I felt very stressed, vulnerable and very cold. This should not have happened. There was no phone number to call, the customer services number I called yesterday was an automated response - I have completed the online form as a complaint and I’ve had an acknowledgment of this. All this has taken time & effort but should I need to use the terminal carpark in the future I don’t want to experience this nor for anyone else.”
Thank you for your review.
I can see that you have submitted a feedback form and one of our support agents has responded to you to resolve the issue you experienced while using our car parking facilities.
Kind regards,
Customer Support Team
“I use the airport car parks regularly and this was the busiest I’ve seen the Long Stay in a long time (Friday 30th December, approx 3.45pm). Cars seemed to be abandoned everywhere. Fortunately I managed to find a space eventually, but I suspect others may not have been so lucky!”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Pretty sure the webpage had my booking as Fast Park but when I showed up was directed to the open air parking. Not sure if a glitch on the webpage when I booked.”
Thank you for your review.
I can see that you were booked into our FastTrack facility and directions for FastPark are detailed in your booking confirmation.
Kind regards,
Customer Support Team
“Well mid stay parking work well - this is reasonably close to the terminal. However the lack of trolley and indication is stunning. There used to be buses so you could go to the next bus shelter but now you have to find your way by just walking across the parking without clear indication or path. A bit of direction and support would be useful. I don’t know how the long stay parking user makes it walking all the way to the terminal building.
The exit procedure was not entirely clear to me. You need to drive off and enter your ticket. It uses the registration plate to know you paid online.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our signage unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Please also note for future reference the directions can be found on your booking confirmation.
Kind regards,
Customer Support Team
“when you arrive at 5am and its raining the sign posts are hard to find among the sea of signs in the area, especially those threatening to fine you if you stop to search among the multiple signs to find the one for the car park, the signs need to be in bright colours ideally with borders in unique shapes squares triangles circles etc so a quick scan of the signs high lights the one needs to be read, the trees around the signs need to be cut back so the signs can be seen early when driving, the signs should be on the approach to the roundabouts not set back 10m from the roundabout exit!”
“1. The system misread the number plate.
2. At night the "Assistance" button at the exit is not lit, so I spent some time reading the instructions on the booking form and then identifying the process to follow, delaying the exit for myself and others behind - not a pleasant experience when one is tired from a long flight.
3. One thing I find shocking is the difference between the pre-booked price (£66 in my case) and the non-booked price (£303) for an 11 day stay. I suppose this strongly encourages pre-booking, but a factor of nearly 5 would appear to be unjustifiable.
4. The signage and path from the car park to the terminal are poor. I just walked towards the terminal building through the short-stay car park and found a gate in the fencing. There should be a properly designated and clearly marked pedestrian path.
5. On my return, while I realise the weather had been very bad, some paths in the car park were still deeply puddled and I had to carry my suitcase over these. The drainage needs to be improved.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
We always advise customers to pre-book to ensure they get a space in the car park of their choice, as well as making a saving. When pre booking parking, you can save up-to 60% vs the roll-up (non-pre booked) rate. Our pricing is dynamic, and the percentage of saving will vary throughout the year however, the pre-booked rate will always be the cheapest option regardless of duration or season.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
I hope future travel is on a more positive note.
Kind Regards,
Customer Support Team
“Found there was a lack of spaces. Lots of bad parking going over two spaces. The one way system is super annoying if you can’t find a space and have to keep circling the whole entire multi surface.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Good Afternoon,
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 6–8-minute walk to the terminal and we find it to be a manageable distance for most customers.
Kind regards,
Customer Support Team
“Fundamental issue with online booking system if you change car registration number. I updated new details on website but on trying to Exit car park my ticket was rejected. Had to get assistance and give the office my old car registration number. This happened to a friend so not an isolated incident!”
Hi John,
Thank you for your review.
I am sorry to hear of your recent experience whilst using the Airport Car Park Services.
We are aware of this issue and are currently working on a solution.
Kind regards,
Customer Support Team
“Fast parking was a nice experience. The car will be moved by someone of the staff to another place so be ready to find everything re-adjusted in your car when you are back...(seat adjusted, aircon on, radio switched on)”
Good Morning,
Thank you for your review.
I understand the frustration caused by the changes made to your seat and mirror positions, especially when we know it can take some time to get the adjustments just right. However, our drivers all vary in height and for their safety when operating your vehicle, they must alter the seat and mirror positions.
Kind regards,
Customer Support Team
Hi,
Thank you for your review.
To look into this matter further, I encourage you to reach out to the Customer Support Team via the form below:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Hi, we found the parking was ok. But there is very little signage there to direct you from the mid term to the long stay. It took us quite a while to figure out where the walkways were, and we have used this car park a number of times. So, better signage and lighting would help a lot.”
Hi Ann,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing.
Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Hi there,my name is Carlo Boggiali, I'm lost my wellet, in the airport parking, I've got all documents and card and 160 cash,I live in Stirling this is my tel. Num 07494144085, please help me,thanks so much”
All lost property found within the terminal is taken to Luggage Point. You can contact them directly and they will be able to check if your item has been handed in;
Tel: 0330 223 0893 / 0131 344 3486
E-mail: edinburgh@luggage-point.co.uk
You can also follow the link below which will let you search the Edinburgh inventory to see if your item has been handed in:
http://www.airport-lostproperty.com/
Please note that during busy periods, it can take a while for their inventory to be updated online. If your item is not logged on the website, it doesn’t mean the team don’t have it.
Kind regards,
Customer Support Team
