“A good parking option, but not very user-friendly. It's a long walk from the more distant parking spaces to the 'departures' walkway to the airport, and this is poorly sign-posted. It's not suitable for people with minor mobility issues. It would be an unpleasant experience at night, and in poor weather. The walkway feels like a 'stop gap' arrangement, and there is definitely room for a LOT of improvement.”
Hi Tim,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our sign posting where required.
Kind regards,
Customer Support Team
“Overall the long stay parking was convenient for me, but I had to drop my mother off at the terminal first as the walk was too far for her. This cost an extra £4 each way, and I couldn't see how to get the residents or electric vehicle discount mentioned on the website. The walkway to the terminal was not well marked and was difficult to find the first time I went. When collecting my car, the car park was very icy and didn't appear to have been gritted.”
Thank you for your review.
I'm sorry to hear that you were not able to locate the resident discount information. For future reference customers in the neighbouring postcode areas: EH4 6, EH4 8, EH12 0, EH12 9, EH28 1, EH29 1 and EH52 5 are entitled to a 50% discount off the price of their stay in the drop-off zone.
To access the discount please email:
ResidentsDiscount@edinburghairport.com
It's my understanding that you will be asked to provide proof of address and your vehicle registration, which will then be loaded into our ANPR system.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Great affordable parking but the signage needs to be improved. There are dozens of signs that all say exit for cars but no signage for pedestrians directing them to a hole in the fencing that leads to the airport.”
Thank you for your review.
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“The size of the spaces makes it impossible to enter or exit your car easily, especially with luggage or children. The car park is obviously designed for maximum cash rather then maximum customer usability. The car park was like an ice rink, very very dangerous for cars and passengers, and not what I expected after paying a premium.”
“Booked Plane Parking the night before flying, arrived in hours of darkness, badly lit, signage unclear. Plane Parking was closed, and a small sign on the road at the barrier (some writing blanked out with duct tape) advised of closure and to go park in any of the other car parks.
If you could have advised us of this change by text or email that would have been helpful.
If it is unavailable at the moment as you say then you shouldn’t have it as an available option on your website.”
Thank you for your review.
Plane Parking is currently closed throughout the winter season, this is a advised on our website and also on your booking confirmation. Details about your upgraded parking option can also be found on your booking confirmation.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Finding the Fast Track parking can be tricky even with the instructions provided. The signage can be better all around. Once you find it, it is actually great. Fast, straight-forward process that brings you right at the terminal's doorway. The car was conveniently located on the way back and the cost was very acceptable when booked in advance.”
Thank you for taking the time to leave a review. I’m pleased to hear of your great experience, and we look forward to welcoming you again in future.
Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Distance from terminal and check-in process is fantastic however watch for additional charges, unsure why we were charged extra when leaving at barrier, not made clear when booking”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this charge for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Arriving at Edinburgh Airport was easy and we were met with helpful, friendly staff. The return, on the other hand, was less impressive. Directions to the FastPark were either unclear or non-existent. Furthermore, the car was parked near the opposite end of the car park - the last thing you want when you're lugging cases in the freezing cold. Next time, I'll probably use the much cheaper off-airpuort car parks.”
“Booking was easy. Printing details easy. Finding parking spot easy. When we went to leave, hey asked for £150. Had to press the bottom on the parking gate. Took an age for some one to answer. Explained had booked online and they lifted the barrier. I wouldn’t have liked to deal with it at midnight.”
Hi Lorraine,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time. If you find yourself in need of assistance at later hours in the future, please note that help is available via the intercom buzzer on a 24/7 basis.
Kind regards,
Customer Support Team
“I appreciate and understand the drop off and pick up area is to undergo much needed improvement. This is long overdue as the present layout is a joke .
All other areas of parking are good.”
“Disappointed that we had to pay yet another four pounds to exit the car park.
When we arrived both your colleagues were exceptional at helping us to navigate the process.”
Hi Mandy,
Thank you for your review.
I am sorry to hear you were charged extra upon exiting our car park.
It sounds like an error occurred at the exit barrier, if the issue was not fixed as of yet I encourage you to contact our Customer Support Team so they may look into it further. Please use the link below:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I normally have good experiences with Edinburgh Airport Parking, but this stay was spoiled by the passenger footway to the airport being blocked in multiple places by cars parked outside of legitimate spaces and the horror of being told I had an unpaid balance of over £900 on a parking period I had prepaid in advance. Thankfully the attendant on the intercom was able to let us out, but the added stress when arriving home very late from international travel was very unwelcome.”
“I used FastPark for the first time and had a couple of issues on my return.
The previous user of the key return system left his key box open, which froze the screen. It took me a while to figure out what was wrong. This could be fixed if after say 30 secs of no activity an instruction flashed up asking the user to shut the box.
Also I wasn't quick enough to take note of where my car was. A member of staff found me wandering about looking for it and told me it was scribbled on the tag attached to my keys. Again an easy fix - preprint on the tag 'Your car is located at - .............' and leave a space for this to be filled in.”
“Easy drop off and helpful member of staff on flight out. Found keys with ease on return however had to pay a ticket fee to leave the airport car park area. This is after having paid in full for our secure parking.”
Hi Isla,
Thank you for your review. I am sorry to hear of your recent experience whilst using our parking services.
There could be a number of reasons you have been charged extra upon exiting the car park. If you would like us to look into this matter further, I encourage you to contact us via the form below:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parking was easy enough and finding the location was straight forward, only comment would be the signage for the safe walkway to the airport as I ended up in the grass verge and in parts no pavements to walk along.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
