Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Long stay is a good option when the weather is fine however the car park surface is not kind to rolling suitcases and the pedestrian path will lead you through some of the deepest water features (puddles).”
Thank you for you review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Car park was busy but got a space on the fourth floor of the multi storey.
Annoying element was when I was exiting late in the evening the machine message was I owed £70 despite prepaying. The remote attendant confirmed it was an error but this is not the first time this has happened which at the end of a long journey isn’t helpful.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I’m not sure if my 2-hour preflight and 6-hour post flight time allowance could be applied. The destination for Marrakech and flights was not available on the booking form, therefore I could load details. Buses are not on, very inconvenient when walking to car 🚙 ark in the rain and darkness. Signs going back to car not great.”
Thank you for your review.
The request for flight information after a booking has been confirmed is useful information for us to have however, it is not mandatory, and I can confirm your booking won’t have been affected in any way if you didn’t provide your flight details or have entered the wrong flight numbers.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“This is the 2nd time I have used Fast Park. The first time no issues apart from being charged more money to leave the car park even though it was all pre-booked and paid. That was resolved after emailing the car park and getting a refund. Hassel you don't need. This time the parking was overbooked and there were no spaces in Fast Park and people were being directed to the multi-story which was also almost full. The poor attendant at the entrance was having to deal with a difficult situation and trying to direct people. Fortunately, we found a space and left our car. This is not ideal when you are rushing to get checked in to then go hunting for a parking space when you had paid for a fast park service. Surely the airport can see how many people had booked parking and could limit the bookings to a manageable level. At least we didn't have to pay to exit the car park this time. Signage to enter and then collect your car could be improved. It is a good service but they need to sort out the glitches and avoid overbooking,, that's just greedy.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Expensive if you are late !
Loganair cancelled our flight from Exeter. at 1715 hrs
Made a new Multi S booking for 24 hours just before current booking ran out. This is not easy on my handheld device
This cost more than original booking.
Arrived back in Edinburgh 1400 hrs next day
Any chance of a credit for second booking ??”
Hi Robert,
Thank you for your review.
I am sorry to hear your original flight was rescheduled.
I would encourage you to reach out to Loganair to seek reimbursement for your booking extension.
Kind regards,
Customer Support Team
“The parking was good, but it turned out to be impossible to extend our stay without making a new booking at tetheh full daily rate. I wanted to extend before arrival, but it was not possible. It seemed rather "clunky".”
Thank you for your review.
I can confirm passengers can extend their booking however, If your booking is already active, you will not be able to extend it. Instead, you should make a new booking starting at the time your original booking ends, or for at least 3 hours in advance.
Our booking engine will only show products that are available at least three hours ahead which means if you are booking and paying at 1200, entry time cannot be before 1500. As you will not be issued with an entry ticket, when you reach the exit barrier please ring the intercom and this will connect you through to our car parking team who will be able to lift the barrier for you.
Kind regards,
Customer Support Team
Thank you for your review.
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
As our parking does not have a fixed rate (unless you roll-up, which is considerably more expensive that pre-booked) that means it's dynamic and can change based on the factors stated. Our pricing structure and calculation method is not dissimilar to that of many other businesses and airports.
Kind Regards,
Customer Support Team
“Our first experience of fast park was great, parking car -leaving key - short walk to terminal. Picking up car wasn’t the same.. after collecting car key & again short walk to car when we turned engine on our heaters did not work & car was seemed up.. staff at car park did try to help but couldn’t. We have been informed fast park “may have” left our engine running & had to jump start car meaning they ‘may have’ knocked the fans out.. Our car was in perfect working order when dropped off…
This would make me think twice about leaving car to be driven by anyone else again tbh..”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Booked and prepaid multistory. Arrival trouble-free and good access to speedy boarding.
Return directions from arrivals to car park very poor.
At the barrier we inserted the ticket and the screen said that we owed £150!
After initial panic we noticed that the ticket was missing part of the car registration.
Pressed the help button and this was quickly sorted out however it was a nasty moment, late at night which we could have done without.”
“Poor lighting to indicate direction to terminal. We arrived in dreadful weather and found it hard to work out the way to departures. When we found the path several sections were flooded meaning we had to walk through large and deep puddles”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Our team are aware that during adverse weather, puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“Heavy rain made our experience miserable. Having to walk through huge puddles before getting on a flight is not ideal. An undercover walkway would be nice seeing as there's no shuttle bus. Or at least rethink the drainage of the car park. Large puddles everywhere, there was no avoiding them. Cars dumped on double yellow lines or in the middle of the road was frustrating. We all want to dump our cars close to the airport, but the rules of a road should still be followed. Owners of the car park don't seem to care. I get the impression peope dump there cars wherever they want, and make the excuse there's no spaces. Plenty of spaces, just far, far away.”
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“We changed the registration plate of the vehicle on the reservation but it was not updated on the system, that caused some inconvinience, having to talk through the interphone, and looking for the data the guy was asking.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Got to the gate and the ticket machine said I owed £155. I changed the reg no. Of the vehicle I was using but this had not been changed on the system.Thankfully when I got speaking to someone this was easily resolved”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Great location, needs better sinage displayed in carpark for pedestrians aswell as driver exit point, limited view depending on where you find a car parking space”
Thank you for your review.
I'm pleased to hear that you like the location of our car park.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“It would be good to have a free place to drop off passengers as we had to park at the furthest away point and had then had to drag bags quite some way in the winter weather. Space availability was very limited and the spaces that were available were not great for SUV cars”
Good Morning,
Thank you for your review.
I can confirm we do have a free drop off/pick up area in our long stay car park which is an estimated 12 minute walk to the terminal.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Parking at Edinburgh Airport is excellent (5*). Sadly the hotel at the carpark was the worst value for money I have ever encountered in a hotel - which makes using the carpark for those that need to stay the night before not easy.”
