Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Signage to the airport is not good. I returned to the carprk in freezing temperatures and thought what a pity that the buses aren’t working. Not a suitable car park for the elderly or infirm.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“The staff at the airport parking were very good and helpful
The online web page is not helpful at all if you are delayed or have a flight cancellation while you are away and trying to contact customer service is absolutely impossible I was nearly at the stage of never booking again
Improvements need to be made !!”
Thank you for your review.
I can confirm that all information on what to do if you need to extend your booking due to a flight delay or cancellation can be found on your booking confirmation and also on our website.
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Very good at the 3rd attempt,the machine didn’t regonise our car so drove back out and had to pay £4 to drive round car park ,done same again had to pay another £4 ,eventually got to speak to someone who said it’s fine will sort it when leaving.when leaving it said we owed £155 ,so had to speak to someone again before we could leave ,apart from that it was good would use again”
“I paid a premium for fast park , which does work really well , however I was then charged extra to leave the car park on departure, £4 , which having paid over £50 for 3 days is bad form and left a sour taste .”
Thank you for your review.
It sounds like you have been charged £4 in error when leaving FastPark. Please use the below link and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I wanted long stay but the shuttle bus was not operating and I had an elderly relative that could not walk that far so had to book terminal parking. What an absolute rip off, £30 for 3 hours !!!”
“Booked online to save time & money - great....
for the second time when trying to exit the long stay car park - had to pay an additional charge to exit - annoying & frustrating at midnight when all you want to do is go home.”
Thank you for your review.
It sounds like our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The car park is easy to book and use but the spaces are tight. I was travelling with a baby and had luggage and pram. There are no larger spaces for families so had to remove pram etc before driving out for into space.
Price was also quite expensive £60 for 5 days.”
Hi,
Thank you for your review. I am sorry to hear about your recent experience whilst using one of our Car Parks.
We currently do not offer family parking spaces and do not have any plans to introduce them.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time. Our pricing is competitive against nearby 3rd party parking providers, and we offer a number of parking options to suit varying budgets.
Kind regards,
Customer Support Team
“In the absence of a transfer bud, better signage is required to direct pedestrians toward the terminal and specifically the opening between long and medium stay parking.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Hi,
Thank you for your review. I am sorry to hear of your experience whilst leaving one of our Car Parks.
It sounds as though our automatic number plate recognition (ANPR) system did not register you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
If you were not able to solve this issue on site by ringing the intercom buzzer and speaking with a Car Park Assistance team member, I encourage you to contact us via the link below, where our Customer Support Team will be happy to help:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Criss
“Booking & paying for the parking in advance is easy enough but when at the parking location it doesn't seem to matter. Still have to take a ticket on entry and are then expected to exit by slotting the card and paying again. End up having to have conversation with the staff member. It would be good if the whole system was better linked up”
Hi,
Thank you for your review.
I am sorry to hear of your experience whilst exiting our Car Park. If you would like us to look further into this matter, I encourage you to contact us via the form linked below, where our Customer Support Team will be happy to assist:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Dropping car off is simple, Fast Track is well sign posted and staff were very helpful. Picking the car up was straight forward too. Departing the Fast Track car park however was not so straight forward. I drove up to the barrier to leave expecting it to open automatically as it appears to have a number plate recognition camera. This did not happen and there were no staff in hand or a call button at the barrier. I pressed the button at the barrier and it issued a card. I thought nothing of this and continued my departure following the signs. Eventually I came upon a further barrier to make my final exit, again this barrier did not automatically open so used the card with was issued at the first barrier. It seemed the only way to open the barrier was to insert a parking card. On doing so I was rather disappointed that I then had to pay a further £4.00 just to exit!! As our flight arrived late I was eager to just get on our way. I really don’t imagine this is the way the system is meant to work.”
Hi Stewart,
Thank you for your review.
Please use the link below to contact us via web form and we will be happy to assist you further:
https://support.edinburghairport.com/hc/en-gb/requests/new
Regards,
Customer Support Team
