“The good; easy to pay upfront and get in and out of the car park, which is relatively close to the airport. The bad; car park was overcrowded with few spaces remaining and a lot of cars parked outside of designated spaces on the roadside, at the corners etc. making it difficult to see and move safely. There seemed to be nobody managing or deterring this. The spaces are small for modern cars and the rows tight to turn into these small spaces.”
Thank you for your review. In future if you do encounter any problems finding a space in any of our car parks if you press the intercom at any of our entrance/exit barriers and speak to a member of the car parking team they will be able to assist you in finding a suitable space.
Kind regards,
Customer Support Team
“Close to airport and easy to find. Competitive pricing. However, on my return to my vehicle the driver announced the first stop and gave nobody the chance to get up to get off - this resulted in me having to walk quite a distance to my car. I am not particularly mobile at present so this wasn't particularly helpful. Also I found the fact that you have to take a ticket a bit confusing when I had pre-paid : if the car plate can be read why is it necessary to use a ticket?”
Thank you for your review. I am sorry to see that the bus driver didn't allow you to get off at the first stop. Our car parks allow customer to roll-up without a booking and this is why we still have a ticket system in place at the moment. We are working on a solution that will allow us to remove tickets in the future and we appreciate your patience whilst we work on this.
Kind regards,
Customer Support Team
“I've always loved this carpark. But now it takes me a long time to find a space. Spaces aren't very big for larger vehicles either and people are now just parking anywhere the want when there are no spaces.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind Regards,
Customer Support Team
“Ok overall. First time using & very busy. The automatic doors into the key drop part didn’t open. They kept opening an inch then closing again - so had to go around to airport entrance.
On return limited signage for collection point in airport arrivals.”
Thank you for your review. As is set out in our terms and conditions if your booking does commence within the next 24 hours then no refund would be due. If you require any amendments or cancellations for bookings these should be made prior to 24 hours of the booking start time.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Not an easy car park for disabled people. Your staff were friendly and helpful a panic when we tried to come home as the card reader was faulty and alleged we owed a further £150 !!”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“First time using mid stay car park. Closer location to airport but was worried wouldn’t find a parking space. Had pre-booked and luckily found one space. Did notice other cars not in actual parking space. Easy enough to find actual car park. No lighting. White painted lines faded. No official walkway to terminal.”
Thank you for your review. We are actively working on a project that will improve the mid and long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Having prepaid for Terminal parking it was concerning to arrive at the barrier to see one entrance was blocked and signs pointing to the right saying 'Spaces'. It was unclear as to what the situation was with a number of cars turning round and going elsewhere.”
Hi there,
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Edinburgh Airport
“please, don't fiddle with my car next time.
on the key tag it shows that you moved at least 4 times. I suppose you had too for some reason.
but then, it seems you don't appreciate the way I listen to my radio and you set the bass and treble to your own liking. sorry, but my speakers can't take all that bass.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Everything seemed to be perfect until our return when the message in the locker said our keys were not available , a member of your staff said we would have to wait for our car to be delivered to us ( with an extra 3 miles on the clock and spattered with blrd droppings) you had 10 days to have our car ready for us to collect. We were a little disappointed.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Clearer signage for the carpark would be helpful. The carpark is not the easiest to navigate through with suitcases as the surface is clearly not designed for that and is very bumpy and has a few large holes. There is no clear pathway from where we parked and only a small gate in the fence to get through. The gates were also fully submerged by large puddles so drainage around these non negotiable areas would be beneficial. It is within easy reach of the airport though and the auto recognition for entry is helpful, although with that technology I'm not sure why you still need to be issues with a ticket that you have to retain for exit. The price for our stay was the cheapest option available including the outlying carparks even without the 10% first sign up discount so was really good value in comparison to others.”
Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Was very surprised to see cars parked all over the place ( not in bays ) just left on the road. This made me panic abit as i would not leave my car out of a bay and go on holiday. I eventually found a bay, but i would of thought if a car park like yours had 500 bays, you would only book in 500 cars and maybe have 20 bays left over for other eventualities. I was very happy with the price, but not a great start to my holiday. Panicing i may not get a bay.”
Thank you for your review. In future if you do ever have difficulties in finding a space if you press the intercom at the exit barrier then a member of the car parking team will be able to help you find a suitable alternative.
Kind regards,
Customer Support Team
“Parking was straight forward but there is no signage coming from the terminal to parking.
It was a very expensive way to take my friend for a coffee before her flight! So sorry you need to do better.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Would have been 5 out of 5 stars but our experience coming in to the fast park was awful!
It was our first time and the instructions were very poor with your parking assistants shouting all the time. We felt like a herd of cattle. On the way back no issues and very smooth.”
Thank you for your review. I am sorry to hear of the issues you experienced when arriving however I am glad that everything went smoothly for you when you returned.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review,
I'm sorry to hear that you found the surface of the car park to be rough however I'm pleased to hear that you were happy with the shuttle service.
We look forward to welcoming you again in future.
Kind regards,
Customer Support Team
“Used the FASTPark parking for the first time on this trip. Drop off was fine and it was easy to follow the instructions to deposit the keys etc. The collection of my car keys was easy also but my car was parked quite a long distance away - A51, not great especially with a few pieces of luggage. FASTPark said (Decribe their service) my vehicle would be parked in a departure lane ready to go? It wasn't, it was parked further away than I would have parked it on the surface car park right next to the terminal. Dissapointing ! I don't see any real benefit of FastPark Vs normal surface car parking, normal surface parking would have been better. FastPark doesn't follow through on what it promises.”
