“Used the FASTPark parking for the first time on this trip. Drop off was fine and it was easy to follow the instructions to deposit the keys etc. The collection of my car keys was easy also but my car was parked quite a long distance away - A51, not great especially with a few pieces of luggage. FASTPark said (Decribe their service) my vehicle would be parked in a departure lane ready to go? It wasn't, it was parked further away than I would have parked it on the surface car park right next to the terminal. Dissapointing ! I don't see any real benefit of FastPark Vs normal surface car parking, normal surface parking would have been better. FastPark doesn't follow through on what it promises.”
Thank you for your review,
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Have used car park several times always pre-paying in avance. On this occasion when presenting my ticket on departure, it didn’t work and said I had an outstanding amount of £406. I had to use the intercom to explain before I was asked to re- enter my ticket before I was able to leave. Not what you want when returning from a trip.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Although I had pre booked at the mid stay car park. The exit barrier did not recognise that fact and tried to charge me £515.
Only after a lengthy response from the intercom was the issue resolved”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I have used this carpark several times now with the same issue reoccurring when leaving the carpark. The cameras at barriers does not recognise my registration and requests an extremely expensive charge, although I had prepaid at time of booking. Everytime, I have to press call assistance and go through a series of questions in order to get out of carpark, most recent being Friday 6th October when the rain was extremely heavy and we were all soaked through as a result of having to walk from the terminal to the car park, not to mention the additional drenching through the opened driver window I received whilst at the barrier attempting to leave.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was convenient, easy to access and in good distance to terminal.
Only downside to the experience was my car being hit by another vehicle with no note left from the driver.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Despite prepaying, I was asked to pay on exit which was alarming and stressful. Thankfully it was resolved but it shouldn’t happen with number plate recognition.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Parking was easy car pick up was easy unfortunately i was charged £6 for exceeding my time even though i picked up my car a hour before my time stated on my booking ??”
Thank you for your review,
It sounds like you have been charged in error, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“After I paid £30 to book a parking place , when I took back the car I should pay another £65.....definitely not recomande to use it ... better go direct to parking lot and find a place to parking cause' whatnot you take back the car they will charge you the same in this case could save £30”
Thank you for your review,
If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Second time using the service & it was totally different to the first visit. Exiting proved difficult- long wait for call to be answered to be told to request a ticket to exit - didn’t work at the second barrier which demanded payment to leave & another wait to be answered to get out of the car park. First time round zero issues, this time not so much.”
Thank you for your review. It sounds like our ANPR system didn't register your vehicle correctly on entry which resulted in your being charged the non-booked rate on exit in error. I am glad you managed to get this sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Location is fantastic and got parked near terminal. It’s really close and would use it again. However, my reg didn’t open the barrier so buzzed and was told just to take the ticket and go in. Came back from holiday and the ticket when put in the machine said £180 to pay??? Busmzzed again and was told it was sorted and just to drive out but not great…”
Thank you for your review,
I'm pleased to hear that you were happy with the location of the car park and we look forward to welcoming you to Edinburgh Airport again in the near future.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I booked and paid for two weeks of parking online. When I tried to exit, the gate wouldn't open - a charge for £350 was being requested to allow me to exit. It took a while to sort out and as only one exit lane was working, the bus was stuck behind me. No apology either.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“The actual parking was fine and very convenient for the terminal
I did not like the walk from the car to the terminal building as it was raining and I got quite wet,may be okay on a good day but hey this is Edinburgh, I much preferred a shuttle bus”
Thank you for your review,
I'm pleased to hear that you found the parking convenient.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“My car broke down on the way to the airport so that I could not actually use the parking facility booked. I was then disappointed to learn that I could not cancel the booking for a refund (although the booking I had chosen was entitled "Multi-Storey Refundable") as this was only possible for cancellations 24 hours before the start of the parking booked.”
“If you are in your seventies the fifteen minute walk in driving rain and wind to the Long Term Car Park is not what you want after a long journey. Bring back the buses.”
Thank you for your review,
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“I found the signs for the terminal multi storey car park very poor. In fact we got lost a couple of times! The final sign that seems to be the poorest is the one that indicates the car park entry itself. The sign is very small and worn and the road it indicates looks like it doesn’t go anywhere. Perhaps someone should try to negotiate the access and exits to give an idea as to how confusing it is? The parking itself was safe and secure and exiting the car park was straightforward but the exit from the airport onto the main road going right was not great either.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
