Thank you for your review,
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Secure, safe parking. Felt it was overpriced, small transfer bus on return was too small to take all customers back to the car park resulting in a further 25min wait.”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“I pre- booked the Multi-Stiorey and the number plate recognition didn't work. Had to go to the help desk to get a new ticket.
Had to park on the top floor as there were hardly any spaces.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear that you feel disappointed with your recent experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
Kind regards,
Customer Support Team
“Easy to book but we had a little trouble getting in to the right area. Unfortunately on our way out, we were stopped at the barrier and told we were due £210 (although I'd paid online in advance). This meant I called for assistance - the employee who answered was very helpful and cancelled our charge. The cameras hadn't picked up our car registration for some reason! But thankfully, charges were cancelled and mostly everything else apart from that was smooth.”
Thank you for your review,
I'm pleased to hear that you found the booking process easy.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We left the car at the Plane Parking area. There are not enough bus stops in the area and the bus route misses the top of the parking site. We had a long walk to our car from the nearest bus stop with all our luggage. The access road to the car park is in poor condition and badly lit. The road areas in the parking site are strewen with gravel from the parked car areas, this makes using wheeled luggage dufficult.”
“We booked a place in the multi-storey but when we arrived, we found it almost full - there were only half a dozen slots on the top floor. This is very worrying because if it had been full we would not have had enough time to go to another car opark.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Yet again the automatic barrier did not recognise my car at exit! Asked for over £300 for a pre-paid booking.
This must be about the 4th time this has happened. Not good enough.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Close to airport. Signage from LSCP to terminal needs to be more prominent, especially in the dark!
Lines in CP need to be repainted!
Noticed the cars were parked in unassigned spaces, ie on junctions and paths.”
Thank you for your review,
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you were happy with how convenient the Multi-storey car park is.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Booked online prior to flying. Drove into car park and found a space easily. Walk to terminal as advertised-short walk and mainly under cover too. Tried to charge me on return-easily dealt with through intercom and sorted quickly but so annoyed this even happened in the first place.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Used the On airport long stay. it is no problem to find it when driving in.
however there is a real lack of signage for the pedestrian route to and from the car park and the terminal. it is quite a long walk anyway (as no shuttle) but if you go around the road system as you can't find the pathway this makes it even longer!”
Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“The positives are:
- the booking was easy
- we found the parking easy on the way to the airport - good directions
- the bus was great and the driver was amiable and helpful.
The negatives:
- for the plane parking the price was a bit too high in my opinion
- it would be good to have an indication where are free spaces
- it wasn't easy to use wheeled suitcases because of the gravel on the main paths
- there are no good instructions on the website on how to find the parking when coming back.”
“Good facility but let down by failure of barrier to open on exit. No recognition of number plate and a charge of £230 shown. Very inconvenient and frustrating after a delayed flight arriving after midnight. This is the second time this has happened.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I paid for the long stay parking online and followed the instructions emailed to me. On exiting the car park the ticket machine asked for a payment of £160. However it was quickly sorted by your operator.
I parked in row H1 and found the route to the terminal badly marked without a decent surface for pulling a suitcase, especially in the dark.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I booked two cars (and six people for fast-tracking), and both bookings were the same price and intended for multi-story parking.
I arrived and parked without an issue on an upper level, my friend directly behind me was denied access to the upper levels and redirected to external parking.
This caused a bit of anxiety over being parked in the correct location.
On our return, when we presented the tickets at the barrier we were both advised that we needed to pay £210 to exit for our already "pre-paid" stay.
A call for assistance eventually resolved the matter but we were given no explanation for the initial redirection or the request for payment.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
