“Flight coming home cancelled tried to get in touch with EA Parking no success got a flight 2 days later and was charged an extra £125 to get out multi storey car park.
WHAT A CON
Never again will I use Edinburgh Airport Parking
OTHER TRAVELLERS BE AWARE”
“No bus transfer for departure or arrival! It’s a long walk in the rain with luggage!!!
Despite having booked and paid for parking in advance we were given an excess charge of £242 at the exit. Had to call and give booking ref before being allowed to exit. No apology or explanation! Parking here used to be good but now shockingly bad. Go elsewhere!”
“Arrived early morning in the dark - poor signage on arrival meant I ended up in the Terminal Carpark rather than the Long Stay. Road works caused further confusion and involved a poorly signed detour before arriving at the Long Stay car park. After my return flight and leaving the car park I inserted the ticket, it was rejected and was asked to present my card to pay £127 - although I had paid well in advance. After a short and helpful discussion via the intercom I was eventually released from the car park. To cap it all, the next day I noticed scratches down the side of my car which were not there beforehand - no doubt due to some inconsiderate person.”
“Was charged full amount on exit from the car park despite having an advance booking and the car registration number being correctly identified.
Have had no response to two customer support emails after a week and the support voicemail number provided online does not actually have any option to leave a voicemail.
Extremely poor service!”
“Despite having used fast park number of times with no issue this time to enable me to leave I was forced to pay an additional £4. Complete disgrace when you consider the cost of the actual parking I had already paid. Clearly there was an issue as lots of cars reversing and backing up at barriers but nobody about. I paid as after a long day and delayed flight and an hour drive ahead I could stand a further delay/hassle but that “privilege” cost me £4!!!
I have tried to call to get refund but nobody picked up!! So left frustrated at the whole experience”
“You need to get your long term parking software sorted out. I had paid £34.99 for a week's parking and my car number plate was recognised on the way into the car park but when I left I was charged £176 and had to contact your customer service team to get my money back.
I see in one of the order documents that you are aware of this problem and a victim is expected to press some button on the exit gate to get attention under this circumstance. That's just not good enough.”
“Not impressed at all. Money was deducted from my credit card, but sadly no confirmation email was received. I looked up the web page again & read the park I had booked was closed & I should go to Longstay Park. Followed directions & parked in the correct park, but was sadly charged again. I ended up paying twice to park in the same park”
“Thanks for giving me the chance to comment.
The pedestrian route from the long term and medium term carpark is unclear, poorly lit, poorly designated and very rough underfoot. There were huge puddles also - particularly annoying at the gate as I had to leap over a huge puddle to get through and there was no way to go round.
Ugly fencing everywhere and litter, weeds, rubbish, zero effort in landscaping. No rubbish bins.
OK it does the job, it’s a carpark, but in terms of standards of an “international airport” it is very poor and very aesthetically displeasing.”
“I paid in advance online but when leaving I had to pay full price to get out. After several days emailing customer services I eventually got a refund, something to do with my car reg not being read properly by a camera on entry/leaving.
Also as the bus no longer in service I had to walk and parts of pathway on road not passable so walking on raiding trying to avoid cars. No clear walk way signs I could see.”
“Got caught up in the traffic chaos caused by the closure of the M90 on 15th October and never made it to the airport. Missed our flight and thus never needed our parking and had to go home.
Parking Team completely unsympathetic to our situation and would not entertain any refund- lost out on £289 for our 6 week booking!”
“Hopeless again. 3 times in a row, after booking on-line, i have had to press the help buzzer from the exit as the machine wanted to charge me again. Just a hopeless system.”
“Went here a few times card dosent work when leaving automatically. Even though I prepaid bill comes up on the barrier . No need for this unnecessary stress after a flight n having to buzz to get out is no good .”
“I have used the parking before so knew where the terminal was, but it is really not clear where to go and the temporary barriers have been there before the last 6 months at least. It was also not very clear how to get to the exit when leaving, as there were several 1 way roads. At the barrier we were charged £120, although I had pre booked and paid for parking. It was unclear where the button to press for assistance was. We were let out but there was no apology. This was a stressful end to a holiday. There are lots of things to improve Edinburgh Airport Parking.”
“Despite having pre-paid in advance, ( about £30) when I returned from my holiday, when I put my ticket in machine to exit,it demanded £176 !! The intercom was dreadful , I couldn't hear anything the operator was saying . I ended up having to walk back to the airport to find someone to help. ( the advised phone number just took me round endless loop and I was unable to speak to an actual person).”
“I could not get out of the car park despite having pre-booked. The intercom was working but no one would answer when pressed. My passenger had to go to the intercom in another lane. Eventually, someone answered and I had to give details of my booking before I was allowed to exit. This took over 20 minutes which was unacceptable especially as this was after midnight. This was totally unsatisfactory and a very poor level of service. It was obvious that all 3 lanes had difficulty in recognising car registration plates. I look forward to your response to my complaint.”
“I pre-booked a space in Plane Parking for £9.99, and upon arrival, Plane Parking was closed.
I had to park in Longstay without a booking for an additional £39.99 on top of my initial payment.
Can you not inform people on the website while booking when a car park will be closed?”
“No clear signage to find airport parking.
Parked in low level car park directly outside multi story and had to pay £66.00 for approximately 12 hours.”
“We booked our flights to fly Frankfurt Germany with Lufthansa. We decided to drive as there would be trains when we land on our return journey. The car parking charges were at a reasonable price and I got a further 10% if I signed up to your email list, which I did. I parked in the 2min surface car park. I had read some reviews about poor signage and overcharging. I checked your website for directions and maps and found it straightforward. However, on leaving the car park I was charged a further £155, which was paid as I had assumed I'd parked in the wrong car park. I checked this the following day and I was not in the wrong car park. I tried to contact the airport, to avail. I am now trying to get my money refunded, if you can assist after reading this I would be very grateful.”
