Hi,
Thanks for your review.
Please use the link below to contact us via web form and we will be happy to assist you further:
https://support.edinburghairport.com/hc/en-gb/requests/new
Regards,
Customer Support Team
“Getting parked was really great and easy to do
Picking up the car was a doddle the whole experience was great apart from when I tried to exit car park I was charged an extra £4.00 no reason why nobody to speak to ( no reply to buttons) so had to pay”
“The cameras at entrance barriers used to recognise the number plates of cars with pre-booked parking, and issue a personalised ticket for exit. They no longer seem to be doing this - so, to exit, drivers have to get to the barrier, use the intercom to call up the parking office, give their registration/booking number, and get let out. This can all take time. Would be great if the previous system of automatic registration could be restored”
“I was asked to pay £120 on exit of the car park even though it was pre paid! That was the last thing I needed after a delayed flight and a cold and frosty evening.”
Hi Colin,
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
If the issue wasn't fixed, I encourage you to contact the Customer Support Team via the form below:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hi,
Thank you for your review. I'm sorry to hear about the confusion finding your way across campus. Please be assured that we continuously work hard to update our wayfinding to meet the wants and needs of our travellers.
Kind regards,
Customer Support Team
“The actual Long stay parking is fine with a relatively short and obvious route to the terminal.
It would have been helpful to know what to expect when arriving at the carpark. As it was I've still no idea what's ment to happen because the carparks ANPR system was not working when we arrived or when we left.
Because of this I used the 'help' button when arriving at 01:30 and when leaving again at 01:00 5 days later. I was amazed at the excellent, very helpful and cheerful replies both times. The help desk man has fantastic customer service skills and turned what could have been a late night nightmare into a breeze. Thank you very much!”
“I used FastPark , worked like clockwork on arrival. On my return late at night it was parked at furthest point , it was very frosty and took at least 10mins to defrost before I could set off . And that was with the aid of one of your staff to clear the ice .
All the staff were very friendly, I may use this service in the summer but never again in the winter”
“Parking is fine but put our ticket in to be told we owe .£330 having prepaid for 10 days.
Late at night in freezing cold looking up booking to talk through buzzer which is not clearly visible on machine . Say no more.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I think the cost for 3 days parking is far too high. I would rather have cheaper parking than 5 fast path tickets that I didn't use as we had young kids and go through fast anyway. I didn't feel it was well sign posted and actually found myself in drop off for which I had to pay an extra £4. Perhaps it is easier to see in the daylight, but definitely not in the dark. It was easy to get into the terminal once we were settled and easy to get out again.”
Hi Alison,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Thank you,
Customer Support Team
“There are plenty of spaced and they are wide enough. Unfortunately the bus is no longer running -which IS an issue, especially in the winter! Also even with a lot of empty spaces, people park wherever they want which the road things narrow in places”
Hi Abby,
Thank you for your review.
I am sorry to hear of your recent poor experience.
The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. If you find this distance unmanageable we encourage you to contact us directly to discuss how best we can support you.
We try where possible to enforce our parking regulations accordingly, however we appreciate this may not always be possible, and for that we apologise.
Thank you,
Customer Support Team
“Again i had problems leaving the car park for the third time, and the operator did not help, as he couldn't fined my booking, and after being on flights for 30 hours it is very frustrating”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“That’s my second time using the multi.storey at Edinburgh bothe times I have only found parking on level 5 open roof . As it was very cold on Saturday night I hoped they would have cleared it of ice and slush but I slipped and almost hurt myself - be very careful in cold weather”
Hi James,
Thank you for your review.
Sorry to hear of your slip and your experience using our Multi-Storey car park. We are aware at times it can be busier and may cause inconveniences.
If you wish to contact us, you can do so using the link below:
https://support.edinburghairport.com/hc/en-gb/requests/new
Thank you,
Customer Support Team
“I was happy with the fairly happy with the cost of parking and appreciated the directions for the car park via email. However, I didn’t feel it was clear how best to walk to and from the airport terminal. Better signposting would have made the experience a little better.”
Hi,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Thank you,
Customer Support Team
“Car park is ok, but very confusing how to get there. Had a trip down the drop off lane by mistake, so forced to pay £4 for that error. Will just reverse out of there if it happens again, but will just try and avoid Edinburgh airport in future as much as possible.”
Good afternoon,
I'm sorry to hear that you had trouble accessing our car park.
For future reference, all booking confirmations contain step-by-step directions on how to reach the car park you have chosen.
Kind regards,
Customer Support Team
“Went in without problems. Asked for £560 at exit due, I was told, to some problem at entry. There was also some sarcastic remark through the contact system
Arrived back in freezing cold weather and could not see any direction to get access to multistorey. Sigh posting nonexistent plus long walk after entrance found. In general, the whole airport is very badly run and takes advantage of their monopoly.”
Hi Ronald,
Thank you for your review.
I am sorry to hear of your poor experience whilst travelling through our campus. Please rest assured we at Edinburgh Airport strive to deliver our services to the highest standards and I am sorry that on this occasion these were not met on our behalf.
Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
I hope you were able to fix the parking overcharge issue with our Car Park Assistance team and, in the event you were not, I advise you to please raise your concerns via the form below, where our Customer Support Team will be happy to assist you further:
https://support.edinburghairport.com/hc/en-gb/requests/new
Thank you,
Customer Support Team
“Fast park does not have all the easyJet flights on the system so unable to enter return details correctly
Why don’t you update the system and allow flight code entry to find correct return flight
This would save ourselves and your staff valuable time hunting for a flight which is not listed on your computer”
Hi Andrew,
Thank you for your review. Currently we are actively working on making this information ready for passengers.
Thank you,
Customer Support Team
“I parked my car on Monday, walked away and flew to a different country. I don't know how my car felt about the stay. I did try to ask but was met with a blank stare.”
“The parking itself was a typical car park space. However the postcode to the airport took us via the back end of the airport which we couldn't enter and there was no postcode for the actual carpark. If there was a postcode it would make it a lot simpler and less Hassel for customers, so please put a postcode into your booking system for the different car parks. It's really put me off flying via Edinburgh again”
Hi Danielle,
Thank you for your review. I am sorry to hear about your experience whilst driving through our campus. I can confirm all booking confirmation notifications include detailed information on how to access each car park at Edinburgh Airport.
Thank you,
Customer Support Team
“The process and automation worked well. Unfortunately the Edinburgh Airport general region is a building site from the 1950s. The carpark itself has poor road marking and signage, especially the exit. The general vicinity was worse, to the point it was dangerous. This is meant to be the largest international airport in Scotland, the general roadage outside would embarrass a failed country state.”
Hi David,
Thank you for your review. I am sorry to hear of your experience when using our car park and surrounding areas.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
The sections of road you have detailed are owned by the City of Edinburgh Council, the link below will take you to relevant page to raise your feedback:
https://www.edinburgh.gov.uk/roadproblem
Thanks,
Customer Support Team
“Parking was fine, the instructions on how to get to the multi-story etc were also good, but I have had to knock a couple of stars off because the fast-track benefit included in the price I paid was pointless as the bridge from the carpark was closed with no explanation why. Eventually I found out that the fast track closes at 7pm for some reason. This could have been communicated in the confirmation email.”
Hi Sean,
Thank you for your review. I am sorry to hear about your experience whilst attempting to use our FastTrack Security Service. I will pass your comments on to the relevant teams regarding the content of the confirmation email.
Thanks,
Customer Support Team
