“arrived at terminal surface pre-booked parking on 3/10/17, at 7.24AM prior to my 8.40AM flight to Birmingham.
There were no spaces whatsoever throughout the terminal surface car park which I had pre booked.
Eventually managed to get a space at 8.05AM after a i spotted a family heading towards their car. Only issue was that it was at the furthest point of the car park therefore i had to run to the terminal building to ensure i would be able to pass through security and catch my flight.
I am a frequent flyer from Edinburgh airport, i always choose to pre book this car park however i had an extremely bad experience this time round which will make me re consider which car park i use in the future.”
“When I returned to Edinburgh airport the bus did not have enough space for everyone waiting so I ended up walking to my car.
When I tried to exit at the barrier you tried to charge me £150 despite having pre-paid.”
“I had an issue with the car parking (granted it was my mistake, booking the wrong dates) leading to me having to pay £210 for one weeks parking. As if that wasn't bad enough I contacted customer service by email however received no reply. Very disappointing service.”
“Booked online, and time and time again I go to leave at the gate and the barrier does not recognise the license plate and so the system still asks for payment. Have booked at Glasgow and it works no problem - this is something specific to Edinburgh Airport which is particularly annoying at 9pm at night when you are looking to get home quickly but I have to sit and go through the rigmarole of giving my reference number and name each time. Poor”
“I have used the facility twice in the last 12 months. In both cases my exit card has not been recognised as prepaid and I have had to contact the control centre. If you're returning late at night this is inconvenient for the individual and for the control centre.”
“On arrival at 4:30am there were no real problems other than having to wait for over 5 minutes for a bus, contrary to your advertisement.
On return on a very busy Sunday we waited with a good number of others for well over 10 minutes, possibly nearer 15, for a bus and when it turned up everyone was anxious to get themselves and their luggage on board. The driver instructed that all suitcases were to be put on the racks on their back hinges and this gave problems for some of the customers who had difficulty in lifting cases onto the racks. People continued to arrive and were allowed on the bus on which there were now no seats and the standing passengers were filling every available space. Well over 15 minutes had passed and there was no sign of a following bus - again contrary to your statement that buses ran every 5 minutes. Only when there was no one else at the bus stop did the driver depart, but of course when we arrived at the car park people were standing in the wrong places to collect their luggage and proceed to the doors although passengers were helpful to each other. One lady in particular was very concerned that her husband was going to be left on the bus when it moved away, but that did not actually happen. We got off at Stop no 3 and were fortunate that our cases were fairly near the exit doors but for all that we were still concerned about how to pass the standing passengers with our luggage.
There was no difficulty in exiting the car park by car. The main problems appeared to result from the absence of multiple buses, from the non-adherence to a 5 minute timetable as advertised, and the consequent over-packing of the bus with standing passengers and luggage.”
“"prices have hardened recently so that it is not as competitive as it used to be. Less local competition.\r\nTried mid stay this time but lugging case was a real schlep up down and around the circuitous route."”
“It's quicker to walk from the Long Stay car park to the terminal than wait on the transfer shuttle bus. The shuttle bus drops you off still some distance from the terminal so you end up walking quite a distance - used to be just outside the terminal door - much more convenient!”
“Not for the first time we experienced problems exiting the car park, as our vehicle's registration number wasn't recognised by the automatic system. Only after considerable late night convoluted discussion with a representative via the barrier intercom were we able to escape without requiring to pay an additional £265 - no apology for inconvenience, and no satisfactory explanation as to the reason for the problem, evidently arising from correct online input of a change of vehicle from the original prepaid booking amounting to some £89. The last thing a couple of elderly pensioners would wish for at the end of a 30-hour trip.”
“Parking prepaid. Number plate recognised but not connected with pre-paid account. Long walk from disabled parking to parking office to clarify situation. On departure in the dark difficulty in locating communication button to advise booking number to get out of parking.
In short system does not work.”
“Firstly - poor signposting resulting in me going to drop off and having to pay to exit
Secondly and most importantly I had prepaid for fast track and having gone around 3 times there were no spaces despite what the electronic sign displayed
I ended up getting a space on the 4 th floor - tight space
Exiting the car park my car registration was not recognised ...
Not good enough Edinburgh
Maybe I've been generous giving 2 stars”
“There are little words that can describe that feeling of getting to the exit barrier and being told you have £55 left to pay for parking when you prepaid for parking. All this after one of those long days and all you want to do it get home. It turned out that on entry to the car park the camera failed to correctly read my car's registration. Had to call car park attendant on intercom to sort it out and let me on my way. Not so Fastrack.”
“Extortionate charges even in comparison to Heathrow. The postcode in the booking confirmation (provided for sat nav purposes) took me to the back of the airfield just as the morning traffic started to build up. Absolutely vast surface parking area - they need to run a shuttle bus to pick up passengers on the outer fringes. Every inch of the area is allocated for parking - which makes maneuvering in and out - quite a challenge in larger vehicles. All in all - disappointing.”
“No parking spaces when we arrived despite booking months in advance, so we had to park on a raised kerb at the corner between rows. Many other cars parked outside parking bays.”
“Having paid for surface car park prior to my holiday,I was appoled that I was driving around for 40 minutes trying to find a space which I never found. I had to search for staff to help,when I eventually found someone I was directed to the multi storey car park. I asked if we would have trouble when trying to leave we were told no!! Disappointed to say I did. I was charged an extra £364.40 which of course I did not pay, to add insult to injury I was greeted by staff asking me what is your problem!!!! Eventually resolved the situation but have to say the worst experience ever.”
“I booked my car into the terminal surface car park.
When we got there, the car park was full and we had to park a lot further from the terminal than we had booked.
This caused us a major inconvenience. Because of our luggage we had booked closer to the terminal.
Was very annoyed about this.”
“I booked and prepaid online. I received confirmation by email. I then changed the car I would be using at the car park and told you online with the new registration. I received confirmation of the change from you online.
On my return and at the car park exit I was not able to leave. I called the car park and only after a longer time than necessary was I informed that 'your system' had not registered my change of car. eventually I was allowed to leave. This unnecessary delay is unacceptable as i had followed all the instructions on your website.”
“I booked in for 10 days for £79. I got delayed by 1 day on business and tried to extend, however was told this was not possible and insisted on seperate booking at £43 for I day, clearly realising I could not go elsewhere. Being held to ransome is not good customer relations,very disappointing for a regular customer.”
“Prices have increased sharply, yet the long term car park is now always nearly full, with cars parked outside of parking bays. If you are running tight for time, finding a spot is stressful. And, a poorly signed change in the coach stop at the airport. just adds to a poor experience.”
