“The quality of service was fine, but the price is just ridiculous. As your car parks were pretty full, I don't see you reducing your prices, but it does leave an unpleasant taste in the mouth!”
“Difficulty finding parking space on arrival. Although booked and paid for on line some time in advance on departing car park was asked to pay a considerable sum. On contacting staff this error was quickly sorted out although no apology for mistake was made.”
“When I reached the long term car park it took me about 20 minutes to find a space for my car. Luckily, we had plenty of time before our flight. There were many cars parked along the side of the internal road way indicating either there is a great deal of overbooking by Edinburgh Airport or cars stay longer than intended.
Not very good having having this sort of stress at the start of a 14 day holiday.
We will consider other options when going our next holiday trip through Edinburgh Airport”
“I travel from Edinburgh Airport on at least four trips abroad every year. I frequently use the terminal surface parking for ease of access to check-in. This I pre-book in advance of travel.
Entry to car park is efficient due to ANPR system. The parking bays are narrow, which has resulted in my car being damaged twice - only noticed on my return from holiday.
When exiting car park, without exception, the ANPR or ticketing system always fails necessitating contact via intercom with staff member? This is extremely inefficient and requires me to not only have my parking ticket but also booking form to be permitted to exit. Very poor service as this problem is recurring.”
“Had pre-booked long-stay parking. 'Took approximately 30 minutes to find space. The airport currently does not have sufficient infrastructure to support its volume of business. Flight also delayed by an hour due to insufficient stands available for incoming flights.
Impression is that airport has expanded business faster than it has expanded capacity.”
“At the barrier on left hand side a notice stated that this section of the car park was full - when walking to the terminal from the other section of the car park this was observed not to be the case - there were a large number of spaces available. We went to the next barrier (behind another car) as did a number of cars behind us, this barrier was not working and caused chaos as the cars tried to move to the remaining barrier.”
“The gate did not open automatically for my car so I had to call at the gate when I went in to see if it was the good parking (it was) and when I went out, so they could open the gate for me.”
“When I arrived at the long stay car park at about 1.40 pm on Sept 12th, having pre-paid I could not find any parking spaces. It became evident that several other car drivers in the car park were having the same problem. Eventually I parked (as did several others) with wheels up on a walkway. One driver parked in a disabled space and told me he had used the phone in bus station 7 to call in and explain that he was not disabled but he needed to get parked. This is an unacceptable situation - you should not accept payment and then fail to provide any parking space. I am not a lawyer but generally , I believe failure to provide goods or service a customer has paid for warrants a refund.”
“We were ages trying to find a space. Parking spaces VERY tight. Could not find the bus stance on our return to the UK which was during the night so no one to ask.”
“On arrival at car park the bus took over 15 minites to come. Then on return another wait for the bus by then it's a long queue to get on and it's chaos toget on board with the luggage prams etc. There is not enough space for everyone and luggage. So I think the bus needs to run more often to accommodate passengers. Also in the car park there are only 4 stops and even though people get off obviously more get on making it even more chaos. Please add more buses at busy times”
“On our return from holiday having travelled 18hours to that point we tried to leave the car park with my issued ticket which was pre-booked and paid for but the barrier machine demanded £665 to exit. I had to ask traffic behind me to back up and let me park then had to search and find a gentleman in an office to process the ticket correctly. A very frustrating and unwelcome event to have to deal with at that point in our return bearing in mind we had a further car journey to make to get home.”
“I had pre-booked the long stay car park for our 10 day holiday leaving on 5th September but had not realised it did not guarantee me a space as the other car parks at the airport do! We arrived on time and then spent 25 minutes driving round, along with about 8 other cars, looking for somewhere to park. Guess what, we couldn't find anywhere! Ended up parking over the top of a concrete block near to bus stop 4 which was not an easy thing to do. Why does the car park not have a separate section for pre-booked spaces as it would appear that a lot of people turned up 'on spec'?”
“Booked terminal surface parking and as the main area was full on my arrival I had to park in the overflow terminal surface area. Essentially this is no closer to the terminal than mid stay which I could have booked cheaper!!”
“When I arrived back at the Car Park on 15th September 2017 having flown BA 6564 and previous long flights from Puerto Rico and DALLAS prior to that and being tired, etc. I packed my suitcases and proceeded to the Barriers to get out inserted my ticket to have it tell me I was due over 500 pounds for overstay and would not let me out - I retrieved the card and after confusion to me and other drivers behind had to park up near the barriers as one cannot turn round and walk back to the office - now considering I had pre-paid for my parking there was a DEFNITE problem, the person at the desk gave NO EXPLANAION or APOLOGY just said that is it sorted and I had to walk all the way back again to the car, asI said bein tired, and also elderly this was a DEFINITE inconvenince to myself and my wife who I left sitting in the car while I left to deal with the problem - it makes makes me think do I wish to use EDINBURGH AIRPORT PARKING again or use the many PRIVATE companies around the area who likely would treat one better and more politely and would at least apologise and give an explanation - I found the experience very poor - but that is like the rest of EDINBURGH AIRPORT GENERALLY NOWADAYS and what one now accepts as normal.”
“Departure. The system never recognises that the car has been pre-paid and you have to get assistance. When someone finally answers you get interrogated before you can get out. luckily there wasn't anyone behind me this time.”
