“I booked a space in the surface parking but when I arrived, there were NO free spaces left! After 45mins driving around the car park, we eventually got a space by following passengers coming off flights to collect their car. How can you sell spaces that are not available at the times booked?”
“We had pre booked surface parking and found it very difficult to get a space. Added to this I am disabled and we had to park a long distance from the terminal”
“This was the first time I attempted to park at Edinburgh multi-story car park. I arrived in the early morning while it was still dark. The road markings/signs were either non-existant or confusing. I had to go around 3 times before I found the correct entrance (road signs said taxi's only...). In the end I never found the correct section I was meant to park in but just parked in a nearby section as I was running late. The booking and follow up was excellent... but the road signs and road markings need major attention.”
“Every time I have to produce my booking number I do not understand why this happens. I always receive one or two emails advising me of my booking therefore my car ref and dates are on your system
Shona Jardine”
“No Disabled parking spaces. Had to park at furthest point in the car park.
Ticket issued on entry had incorrect registration number H 3 HUB instead of H 3 HUD so when we returned I was told by machine that I owed in excess of £500.
Contacted assistance who released gate for me.”
“The short stay surface car park is well placed in relation to the terminal but was clearly over sold at the time of our visit. Along with several others we toured the car park for some time trying to find a space. Eventually, running out of time we had to park on a hatched area adjacent to a trolley bay. Many others were in the same position.”
“Had to pay for an extra day due to flight delayed £34 is extorianate totally unacceptable given 4 days online booking cost£31.99 just taking advantage of customers.”
“Pre order car parking for 60 pounds. Went to gate and was told i had to pay 180😕 spoke to operator who sorted it out also ent r y for pre paid parking need to be better signed as can be very confusing with diffetent parking around ariport”
“This parking is ideal for closeness to the airport 2 min walk to the terminal however I booked this as I was traveling with a wheelchair user and was told we would be met and helped with our bags this did not happen and was a very hard struggle to get to the terminal it took us around 20 mins which should have only took 2 mins because of all the bags we had and wheelchair and walker. I paid extra for this and it wasn't fulfilled it was very disappointing and not a great start to our trip at 4am. I will use elsewhere next time.”
“"\"Machine did not recognize number plate on exit and tried to double charge and so 10 minute delay to get out as had to call operator who could not find booking by number plate and delay in answering phone. So poor service.\""”
“After waiting about 15 mins for the '5min service' we boarded the bus at the car park, the bus traveled about 100meters and we were then told we had to change buses ??. I am 74 and my wife is 70, lifting heavy suitcases onto a bus is difficult enough without having to then haul them off and then on again for the convenience of the bus drivers and their breaks.
On returning to Edinburgh we waited over 20 mins for the '5 min bus service' in the freezing cold by which time there were so many people waiting that they had difficulty all getting on.”
“Booked in advance for Short stay outside, for four days last week. Arrived at barrier. There was one car in front, clearly perplexed. Stationary for a minute. I wondered why. They eventually turned right because one of the entries was blocked with a sign which said 'the car park was full, please use the other one to the right.' But this sign was only in front of one entrance. So, puzzle, does this sign apply to the whole car park or just to one entrance? The person in front concluded it applied to the whole car park; so did I. But the person behind concluded that because one entrance had no sign, it was OK to go through that one. I parked in the right-hand park and walked through the normal short-stay park to see five empty spaces without even trying to check the entire park. So, if you are going to close off the park because it is full, then make it clear your intention. And why not have a person there to direct traffic and to check if there are any spaces to fill - the human touch makes such a difference. BTW, I had a much worse experience at Glasgow airport the week before, so you are still better than they are.”
“Flight delayed due to technical difficulties therefore late back into Edinburgh - was charged for over running in car park - did feel this was a step too far given what we’d gine through ! Had to pay more to get out and finally home-not happy”
“Only one bus was operating to transport us from the car park to the airport resulting in us having to wait at least 15 minutes in the cold and rain with my 1 year old child. Overall it took 30 mins from dropping the car off to reaching the airport. After arriving back from holiday at 10pm we encountered the same problem. Very disappointed.”
“Booked in advance and when arrived barrier would not open. Operator told me the reason for that was because it was full. When I explained I had booked he told me the only space was on the fifth floor. I did manage to find a space on the second floor. When we got out the car I found the signage directing me to the terminal very poor. On return from holiday I tried to return to my car only to be told I would have to go outside the terminal and go back into the car park. I insisted that I had come into the terminal direct from the car park but was advised there was no access. This was incorrect and I proved it by going through the terminal to my car. When I drove to the barrier it told me I had to pay £280 to exit.
All in all really poor service. I think I should have my fee refunded”
“Getting in was no problem, but on exit the ticket was presented at the barrier and demanded £420.00 to get out. Many vehicles behind so reversing was a problem, not just for us. Managed to talk to someone through the squawk box, and after entering the ticket a couple of times, the squawk box said we were good to go. No apology.”
