“Mostly good, however ANPR did not recognise my number plate properly so had to speak to operative at the exit gate. That said he cleared my vehicle quickly and allowed me to leave.”
“Long stay car park is very easy to find, well lit and it's a very easy walk to the terminal.
However on the last two occassions, the barrier hssn't recognised my number plate causing problems when I exit. The support staff have been great on both occassions and sorted the issue quickly but a bit annoying to have to call them.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“For the third occasion I have been stopped at the barrier as my 'ticket' has been rejected. Paying over £100 for a week's parking should not include delays at the barrier whilst someone is contacted to confirm I have indeed paid. Can you explain?”
“Every time we prebook and prepay, then when we put the ticket into the machine at the exit barrier the machine tries to charge us hundreds of pounds. We have to buzz and wait for the car park attendant to look up our payment details every time. The prepayment is supposed to allow us automatic exit from the car park. Edinburgh Airport Parking either needs to fix their system so that it works automatically, or they need to stop falsely advertising that it is automatic.”
“The process of booking the car park and arrival at the park was so smooth.
I have book the car park from Saturday 15/02 till Sunday 23/02 BUT unfortunately our connecting flight in Istanbul was delayed nearly 24 hours due to heavy snow so we were stranded in Istanbul all this time. I have tried to amend my booking for the car park (extend one day) but couldn’t do that as I forgot my password and requested an email with 2 password twice but didn’t receive an emails.
I have looked at the Edinburgh car park website and it’s mentioned that if overstayed one day will be charged a one day fees SO I accepted that and left it BUT on the gate to leave the car park the machine asked me to pay £55 !! Which I paid because I was over tired and just wanted to get home.
I would appreciate if this is looked at to see why I have been charged heavily at the gate
Much appreciated”
“When I arrived at the car park, the attendant, said I did not have a booking, despite having booked online several weeks before. As such my car was not scanned for damage. Once I showed my confirmation, I was told to park in lane 10.
I met another attendant inside who helped with my keys, and gave me a locker token.
On return from holiday, I scanned my token, but my keys were not in any locker, and I had to go to reception and handed over my token. After a ten minute wait a young chap came in with my keys, and my car was waiting just outside. I suppose because my car was was not scanned for damage on the way in, it did not get scanned on the way out.”
“Entry and parking was fine. As usual, the exit was a pain. The machine at the exit never seems to recognise the barcodes of pre-paid tickets. Ended up having to seek help from the advisors to exit. This seems to be a regular occurrence. It’d be great, if this could be sorted.”
“Arrived on time, received ticket, found a parking spot (eventually)
Arrived on time to collect car, the car was in the same spot o left it and in the same condition
At the barrier, the machine demanded payment of £125 for 28 hours parking which I had already pre-paid the sum of £35. Had to contact the halter at the end of an intercom and give them my registration number whist a grumpy queue of cars assembled behind me. Eventually the barrier lifted and I was on my way.
In summary all ok apart from the number plate recognition did not work. It was the same for one of my colleagues on the same time scale. Frustrating end to a trip”
“Positive for the price.
Negative for the walk, in the wind and rain, between the car and the terminal.
If there was a shuttle bus, this would be my ideal choice.”
“Easy to book our parking but when I tried to leave it wanted to charge me £90 thankfully there was a button to speak to someone, they were quick to let us out.”
“Handy and very close to the airport. But struggled do get a space despite booking as anyone can use the carpark and pay as you go. We had to circle many times and follow someone going back to their car. I hate doing this but wouldn't have got a space otherwise. Added a bit of stress to the start of our holiday.”
“Very few remaining spaces. In part due to badly parked cars taking up multiple spaces. This needs to be enforced to avoid cars entering the car park and unnecessarily having to turn away.
I had pre-booked and pre-paid parking, but unlike previous times, the barrier did not raise upon exiting and asked me for an additional £180! Thankfully, a quick call on the intercom sorted it and I was on my way.”
“It was not clear which barrier to go through. Consequently we got it wrong and had a £145!charge in exiting which your excellent staff sorted for us. So better signage on arrival is required.”
“I have never parked at Edinburgh Airport before and when we arrived at 4:45am it was still dark and visibility was further reduced because of sleet. The signage at this airport is very poor and as a result ended up in drop off zone and had to pay £6 to get out of there. Once in multi storey it was fine. Had an issue leaving as we inserted out ticket and was asked for £254, we pressed help button and this was resolved very quickly. Definatley requires clearer signs required”
“Price is good, but experience is pretty poor. The surface is bumpy and very hard to roll bags on, I would expect that where cars drive but there should be pedestrian paths with better paving. The sign posting is very confusing - unclear where one can park, and the signs to the exit are hard to follow. Pretty easy to get to the airport terminal but the return walk was poorly signposted.”
“Navigating the car park was a real hassle. The combination of a confusing one-way system, limited parking, and endless circling in the dark made for a stressful arrival. Definitely not the smooth start we were hoping for. Better signage and clearer parking options would make a huge difference.”
“Whilst the entry/exit was seamless with our numberplate being read and linked with the booking getting parked was a nightmare. There were many cars parked outside of the actual spaces (e.g. along kerbs) and it took us a lot of driving up and down to find a designated space. Given a booking system is in place there should be enough spaces or else unbooked customers should not be allowed entry.”
