“Drop off is dead easy, collection just as simple, negative point is getting hit with an extra £6 charge at the barrier on exit with no one there to assist, last thing I needed after a long day traveling.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. In future, if you are struggling to reach where your vehicle is parked at FastPark then please speak to a member of the FastPark team and they will be happy to assist.
Kind regards,
Customer Support Team
“I've used the long stay car park for many years. It was competitively priced, a reasonable distance from the terminal to walk and after the recent upgrades to the pavements etc, easy to navigate. However, like all things now, it is becoming an expensive option to use. Plus on the last two occasions I've returned late at night to be greeted at the exit barrier with " you are due a £410 surcharge". All sorted out over the intercom, but not funny after 14 hours of travel. Regretfully, I think I'll look for an alternative long stay parking option now.”
Thank you for your review. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Parking went smoothly and pleased to see there is a buffer on the time of arrival and departure which I saw on a sign once in the car park.
Reason I didn’t mark 5/5 for the parking experience was the lack of trolleys for luggage and the directions to the terminal building from the car park.
I knew I would have to walk 10 minutes approx but thought that would be ok as I would get an airport trolley. None in the car park. Then I saw them close to the terminal but had to PAY!!! to use them. This is disgraceful and an absolute abuse of people’s ability. I have never seen this in another airport in the UK. the capital city is ‘capitalising’ on its position and should be ashamed of itself.
Edinburgh Airport is not big enough for purpose, we had to que outside to get through security!! and does not feel Scottish at all. A poor experience and welcome for incoming tourists.”
Thank you for your feedback. We're glad to hear that your parking experience went smoothly and that you appreciated the buffer for arrival and departure times. We do apologize for the inconvenience regarding the lack of luggage trolleys in the car park and the charge for their use near the terminal. We understand how this can be frustrating, especially for those unfamiliar with the airport's layout. Your comments about the signage will be noted for future improvements as we strive to enhance our services. We appreciate your insights and hope your next visit will be an even better experience.
Kind regards,
Customer Support Team
“There seems to be a 50:50 chance the cameras pick up my Reg Plate. In this case it didn't, on pressing the call button for help I had a response from someone who was clearly having a bad day.
Not a great experience, but to be fair I have had great experiences on other occasions.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The parking itself was very easy and very close to the terminal which was nice after a long haul flight. However, we were charged an extra £6 to exit the car park. Contacted the email address on the 09/10 and after a while was advised the camera did not pick up our number plate and they would refund the charge. Took until 28/10 for the refund to be actioned.”
Thank you for your review. I can see that a member of the team has been in contact with you to arrange for a refund to be processed.
Kind regards,
Customer Support Team
“We've used your service many times before without issue. However, on our recent visit when we collected the car, not only were all of the mirrors out of place, but every setting on the drivers seat (height, distance from steering wheel, recliner, lumber adjustment, etc had been adjusted in such a way that it appeared to have been done intentionally as a joke. This all took time to get back to a reasonable position before we could drive 160 miles north to our home. Not impressed at all with your service on this occasion.”
Thank you for your review. I understand the frustration caused by the changes made to your seat and mirror positions, especially when we know it can take some time to get the adjustments just right. However, our drivers all vary and for their safety when operating your vehicle, they must alter the seat and mirror positions.
Kind regards,
Customer Support Team
“It’s extremely disappointing that the airport is such a disgusting place due to its cleanliness, shocking ! Poor structure with patch work repairs, obviously little to zero investment, due to leadership inadequately directed, this is pathetic for a capital city. Don’t say it’s due to volume of use - more likely due to individuals inappropriately appointed to the position held in my opinion, which you asked for. Unfortunately I’m using EDI weekly.”
Thank you for your review. Our cleaners work continually through the day covering the whole campus; this includes the check-in hall, security, and departure lounge. As the team move between different areas it means there can be periods of time when certain parts of the terminal are not being checked and this can lead to the level of cleanliness dropping below our usual standard. With that being said, all staff operating on the airport campus are expected to contact our cleaning team to highlight an area where attendance is required.
Kind regards,
Customer Support Team
“The worst place to find in the dark and signposting for it is nearly non existant.
Came back to cones placed behind cars for no reason.
But right on the job was the only saving grace”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Automated system kept going in a loop, no matter what option I chose.
No reply by email to my query.
Arrived home a day early and the staff were happy to help get us our car, couldn't fault the ground troops 10/10”
“The parking facilities are fine but the system is confusing. There are too many different options / services, it's too complicated.
It doesn't feel complicated to book - I booked and pre-paid online. I thought I was booking to park next to the terminal building. It turns out I booked something I wasn't aware of (Fast Park). Also the machine / barrier didn't recognise my numberplate on entry (which it said it would) and it tried to charge me £355 on exit, eventhough I had pre-paid. The staff member was helpful resolving this, and it all turned out ok. But it shouldn't be confusing.”
Thank you for your review. We explored options for trolley bays within the Multi-Storey car park however, this unfortunately isn't possible at this time. I hope it doesn't cause you too much inconvenience.
Kind regards,
Customer Support Team
“The fast car drop should be the easiest to use and secure system but it's not. Unclear communication before arriving at the station leaves gaps big enough to add stress and confusion on where to go and what to expect on arrival and again on departure pick up. Get it sorted your staff on the ground will tell you what 3 our of 5 customers ask them to explain....then sort it!”
Thank you for your review. In future if you are ever unsure about what to expect when arriving at FastPark you can reach out to a member of the team or speak to a member of the FastPark team on the day and they will be happy to assist.
Kind regards,
Customer Support Team
“Found it hard to find a space, had to drive round in circles until I found a spot to park. Various cars parked outwith spaces. Also the prices are a ripoff.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Arriving to collect daughter and two small children it was impractical to use drop off zone so alternative was multi-storey which is very expensive for an hour’s parking”
Thank you for your review. We have a number of different parking options available to suit varying budgets. You can review the drive-up rates for all of our car parks on our website.
Kind regards,
Customer Support Team
“Parking great but the decision to start charging for use of luggage trolleys is really poor. More of the unfortunate habit of the airline industry to load extra charges after the headline price.
The signed route out from international arrivals is a big detour to get to Fast Track parking made harder by struggling without a trolley. You have to know that you ignore signage and go back to departures.”
Thank you for your review. The trolley charge was introduced on 1st July 2024. The charge supports the 10 dedicated staff we have, who work continuously across each day to provide our customers with a trolley at the right time and at the right place. Though the trolley charge is new to Edinburgh Airport, many airports across the UK, Europe and the rest of the world have introduced a trolley charge in recent years.
Kind regards,
Customer Support Team
“The actual parking in Mid-stay is good, but when exiting, the machine at the gate asked me to pay £150. I had pre-paid, so this was a shock. A few days in advance of my stay, I had changed the vehicle details, but this was all confirmed by e-mail. I pressed the button for support and the operator opened the gate, withou me needing to pay the £150.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Great up until the car’s registration wasn’t recognised when leaving. We used Fastpark and away for a week . They did respond fairly quickly. I would recommend.”
Thank you for your feedback. I'm glad to hear that you found our Fastpark service satisfactory overall. I'm sorry to learn about the hassle with your car's registration not being recognized when leaving—it’s certainly not the experience we aim to provide.
Kind regards,
Customer Support Team
