“Fairly easy to find a space…… but we arrived in daylight. We know from experience that parking when it is dark can be quite problematic. Exit experience horrendous - we eventually found a ticket machine that was operating after visiting three that were non-operational. Ticket machines vet difficult to spit in the dark.”
“Used fastpark due to cheapest onsite parking and it being very easy to use and convenient for the terminals. Collection on return was also a breeze. All in all it’s no bad at aw. The reason I give it 4 stars is because more signposts on return would be better for numptys like me.”
“We use the service a lot. The service is excellent. The staff are very friendly and helpful. Unfortunately, the price varies significantly and, on this occasion, it was very expensive and so not good value for money.”
“The poor review is due to the fact that when I tried to leave the car park you attempted to charge me £180 for me stay, even though I had already pre booked it. The man over the help line was incredibly helpful and sorted it out for me straight away which is why I have given you a 3* review instead of less.”
Thank you for your feedback, Donald. We're pleased to hear that you found the process nice and easy. However, we apologize for the unexpected change in your car's mode when you returned. We understand how frustrating that can be and appreciate you bringing this to our attention. Your comments help us improve our services, and we will look into this further.
Kind regards,
Customer Support Team
“Signposting isn’t great from arrivals back to car park leaving us to walk back outside the terminal in the pouring rain
When we tried to exit the car park they wanted a balance of £316 so clearly something isn’t working properly. This was rectified fairly quickly at the barrier but shouldn’t have happened”
“Parking and location was perfect but the bus didn’t have a section for luggage so was a real struggle to get in and off and suitcases had to be sat on seats. Not ideal and really needs looked at for what you pay. Driver was also not that helpful, hardly said two words to people or helped with luggage. Was ok for me but would have been hard for others with disabilities.”
“Parking was okay , but the buses you are using are not fit for purpose . There is virtually no room for cases on the bus . There is a disabled area where we put our cases but if there had been a person or persons in wheelchairs this area would have been full with no cases stored whatsoever. How can the operators think this is acceptable ??”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Parking was fine, transport to airport from carpark was very good when we arrived but on return the shelter at airport is not large enough and people were waiting a long time in the rain, when the transport arrived it was a minibus and couldn't take us all, there were 4 seats spare but no luggage space, driver said 2nd bus which is a proper size would be here shortly, it never arrived and the same minibus eventually came back and we got on but other were again left. If drivers stop for a break then keep the bigger bus running.”
“No complaints from entering car park & car staying there for a week. Only grumble was trying to exit, the machine would not accept my ticket and kept spitting it out. I had to press for intercom assistance which took a while to answer. Then speaking on the intercom the assistant couldn't hear my registration number as the speaker wasn't great at his end. Eventually he managed to get my registration & lift the barrier and allow me to exit. Thankfully this was very early in the morning and there was no traffic behind me. Getting the barrier opened took about 5 mins which was quite inconvenient when you haven't slept for 24 hours and just want to get home.”
“Number plate recognition did not work on entry and then showed a £150 charge on exit. Had to contact operator through intercom to allow exit. Delay of about 10 mins”
“The signage for the multi-storey was poor, and particularly with the dark morning and poor weather. Due to this I ended up going through drop off and having to pay on top of what I had already paid for multi-storey parking, which spoilt the whole experience.”
“Would be helpful to have green and red lights to locate free spaces, especially when pushed for time during busy periods. Signage during darkness is very poor, would be slightly better in daylight I think. Signage from terminal could also be improved.”
Thank you for your review, Lewis. We're glad you chose our Multistorie car park, but we apologize for the difficulty in finding a space and for the pricing being higher than expected. Your feedback is essential, and we will look into ways to improve the parking experience and ensure better value for our customers.
Kind regards,
Customer Support Team
Thank you for your review.
The trolley charge was introduced on 1st July 2024. The charge supports the 10 dedicated staff we have, who work continuously across each day to provide our customers with a trolley at the right time and at the right place. Though the trolley charge is new to Edinburgh Airport, many airports across the UK, Europe and the rest of the world have introduced a trolley charge in recent years.
Kind regards,
Customer Support Team
“Please add sub divisions to your alphabetic sections. We remembered we were in section H, but still spent some time looking for our car. Being in, for example H, 2, would have been more convenient.
I would also mention that your Terminal parking is very expensive. We have to choose to be near the entrance to the airport as I have limited mobility and cannot walk very far.”
“I found it difficult to find the entrance to the Airport from the information provided and also the entrance to the Mid stay carpark. I think signage could be improved.
The carpark itself was fine and there was plenty of well sized spaces. The walk to the terminal was 5-10 minutes.
On return from my holiday I inserted the ticket into the machine and was asked to pay £250 by credit card! There was nothing wrong with my booking and I was within the times I requeted.
A conversation with the staff member answering the help button sorted out the issue. It is something I could have done without though.”
“We were very disappointed to discover that there was no bus service to transfer us to the airport as it used to be. We waited at the bus stop, only to be told by someone that we had to walk. This was especially difficult as our daughter had just had foot surgery, making the 10-minute walk (and more afterward) very painful for her.
To make matters worse, when leaving the car park, the machine indicated we owed £120, despite having prepaid online. This was incredibly frustrating and could easily cause stress for others. After this experience, I doubt I’ll use this service again.”
