“i have used this service many times however on my return to collect my car i found my car like this and i am at a loss as to why my car was like this”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Drop off at fastpark was very easy and quick. Unfortunately on return at 11pm at night no one’s car was ready to collect. No idea what the problem was and it meant a 20 min delay”
“Exit machine tries to charge £7 when already paid. To get out of the FastPark car park - an attendant gave out tickets so that we could get out the main parking area. When we got to the barriers, there were cars at the barrier having problems. Eventually, they cleared so we went ahead, put ticket in and then machine requested £7. We had to press the help button to get assistance. So we complained about having to pay extra when I was already within my booking period and the FastPark T&Cs allow you a 6 hour ‘delay’ period. Hence, marking down on some of the survey questions. I would still use FastPark but get your game sorted.”
“Ease of parking close to the terminal is a plus but on returning to my car it’s was parked too close to the cars either side , i struggled to get in without touching the next car . For clarity i am 5ft 8inches and 12 stone so not large .”
“Arrived at gate and car registration was picked up & barrier lifted no problem we received our ticket for parking in multi story . At multi story ticket could not be read we had to get assistance we eventually got through on our return same thing again had to get assistance . The help from the gentlemen we spoke to was suffient but shouldn’t have this hassle when your pre booking your car in”
“Everything was great on arrival was great but on return my car was located a very considerable distance from the main building and at 1am I was very frustrated at having to search for a while before I located it as I am 72 years old and could have done without the hassle at that time in the morning”
“Booked and paid online however on exit I was charged £140 outstanding … I pressed help buzzer and the attendant let me exit anyway no hassle. Don’t know why this happened but all worked out ok anyway”
“First time parking in long stay parking, don’t think I’d choose to do this again if there was other options, a bit of a nightmare getting out, after pre paying it was trying to charge me a further £90 when leaving. Pressed the button, took a while for someone to answer but they then sorted it, which was fine, apparently cameras didn’t catch my car arriving. Not as smooth as when I parked in fast park.”
“Parking was easy to find and as described only 3/4 mins walk to the terminal. However upon leaving the automated machine tried to charge us £130 for 3 days parking when I had already pre paid and booked the car in. Surely the automated camera regocnition should scan number plate and accept we had already paid.”
“Used fast park on many occasions and have had a good experience, unfortunately the last 2 times when we have arrived and the keys were not available for collection.The most recent occasion we proceeded to the reception as directed on the screen to be told a driver would bring our car down - waited 10 mins in the cold with kids for the car to be brought down.Not the experience I expected when I booked here to get a quick transaction from leaving airport to collecting car.”
“Parking absolutely fine and great spaces! Online system was a bit of a shambles, changed our registration 6 weeks ago and didn’t pick it up and had to wait to get our cause it thought we were due over £200 for 3 days!”
“On departure I put my ticket in machine and it informed me I owed £355 , had to call for help to cancel this and open barrier , this was all pre booked and paid for”
“Happy enough with the price and the ease of getting a space, however was disappointed when I tried to leave and the machine wanted to charge me £125 to exit the barrier. Then took 20 mins waiting for someone to answer the buzzer to help.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We were delayed on Friday 24th and flew on Saturday instead due to the storm and had communications with Edinburgh Airport about this with no issues whatsoever.
We returned on Friday 31st as per planned and tried to exit car park about 8pm and was told we had an outstanding balance of £305 yes £305!
Not what we need after an already delayed holiday.
Thankfully the guy who we contacted fixed the issue very quickly, and we were free to leave.
No issues with any communication we had with either of the people we spoke to MASSIVE issue with being told we had a £305 bill for 7 days parking.
Thanks
Garry.”
“The booking is really straight forward and in the past I have had great experience with booking and driving in and out of the long stay with no issues. However, last two trips have involved me stuck at the exit barrier with a hefty bill of £90+ for one days stay coming up on the gate...this has been overridden by the attendant on call but has been worrying both times that something has gone wrong??”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The multistory car park was fine, however, if you take the first turn into the airport, (highland showground) as directed by satnav, you do not pick up the signage for that car park and you have no choice except to drive through the drop off ... which changes £6 for the privilege. Take the second turn into the airport from the main road and you will see the signage at that point.”
Hi there,
Thanks for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
