“I arrived at Edinburgh airport, for the first time. The multie story car park only to be met with a sign indicating full on a levels.
I then parked outside. On my return the next day I was facing a charge of £125.
However, after being parked at the barrier for some time, using the intercom button the operator opened the gate after checking my registration number against my online booking.
Stressful for a first timer!”
“Easy to book and park. But twice in last couple of months asks for payment to leave car park even though paid in advance. Don’t think auto capture of registration details is working correctly”
“Parking is not the problem at Edinburgh airport. We waited 100 minutes for our luggage. It took longer to get our luggage than the length of the flight from Gothenburg. On the way out we were delayed nearly 2 hours due to difficulties getting a passenger off the incoming flight.”
“We ordered the fast park and it was 1h wait on arrive in a long queue of cars.
We finally parked and headed thought security to our gate, lucky we arrived 4H on time to ensure we escape any problems then add on the 4 hour drive....”
“Parking was very good, okay to find and park. The spaces aren’t massive and on returning to the vehicle there was a dent in the car rear panel from somebody opening a door from a car next to us. So the spaces could be bigger.
You don’t get that when somebody else parks the car for you so in future, I think we’ll look for parking that offers thatservice”
“Very few spaces were available when I arrived so although I was able to find one this was not easy. I had prepaid but when trying to exit the barrier wouldn't open and the mcahinge said I owed over £200 though when I explained this over the intercom the barrier was raised for me.”
“Everything went fine until I tried to exit from the car park. Despite having a pre-booked reservation for our stay, when I entered my parking ticket into the machine at the exit I was advised that a fee of £840 was due. I contacted the operator and eventually was able to convince him that I had a valid reservation and that my arrival and departure times were within the terms of the reservation. He did not ask for details of my reservation, merely wished to confirm my registration number before allowing me to leave.”
“Once I arrived at the exit gate, an outstanding £140 came up on the screen so I had to ask at the intercom about my parking being prepaid. Once this was cleared up I was able to leave. However the experience would have been a lot smoother had the barrier lifted automatically upon reading my registration as was stated in my original email once I had booked my parking.”
“Multi-storey worked very well-5 stars but we only parked there last minute as we were in danger of missing our flight. Fastpark, where we were booked, was chaotic with no spaces left in drop off lanes. We waited 30 mins in queue then rebooked multi-storey and just made flight. Have received no email, apology or refund”
“Absolutely terrible. Keys back for L8 only goes up to f, couldn't find any one in office or car park to tell me where my car is. Then 15 minutes later I found an attendant, which he was very helpful. Expected better service.”
“Easy enough to find car park, however we were very nervous after driving round the car park down every row looking and failing to find a space. We finally located on on the last row which was then a treck to the bus stop as there's only 2 in this car park.”
“The staff were very nice and friendly. But when we arrived at the check in there was an IT issue which meant we couldn’t access the system. This affected all customers trying to check in. I felt really sorry for the one guy on duty who told us just to keep trying. We got in eventually, but it added a delay to our check in.”
“The actual parking experience was just about satisfactory. However the it was spoilt by having to wander around the car parks due to the lack of signage inside the terminal directing passengers to the 'Fastpark' key pickup point.”
“Have used terminal multi storey on numerous with no problems on this occasion got home early morning disappointed to see in the morning when I got up that my car was covered in a thick layer of of dust and when I washed my Mercedes I noticed that the new Mercedes inserts on my wheels had been removed and old ones had inserted
Really disappointing considering the cost for parking there.”
“The parking is a bit more annoying since there is the one way system in place. My experience is that it takes now longer to find parking.
Also to pay now for the luggage trollies isn’t a great development.
But the prices are ok I suppose.”
