“Staff at pay reception desk, too busy chatting to greet me - kept me waiting.
They addressed me as 'mate' constantly.
Was one day over on prepayment, and charge was £50 GBP!!! Grossly excessive.
Very poor customer service and very expensive charges”
“My second time of using it.Possibly my last.
Let me tell you why.
Firstly, when arriving home in the dark, in winter one would expect some clear , obvious signing somewhere to tell me where to go to get my bus.I could see nothing.Eventually I managed to find another distressed passenger also trying to find where to go to get the same bus (your bus) to take them to their car also.When we got to the stance and wee waiting it was delightful to be standing in the open air, in the wind and rain, without so much as a shelter.
Some things to ponder if you actually care about my experience.
We were parked in area L1 - the sign is almost impossible to read in the dark with the ambient lighting - because the background colour of the sign is PINK.The adjacent signs (background colour blue) are all easily read.
Finally, although I had prepaid my booking and my flight was i hour early in arriving back I as asked for an underpayment of £110.00 at the meter, upon trying to exit the car park.I had to buzz a voice at the other end who insisited on my booking reference, which was in my car boot.Eventually, after giving my car registration I was allowed out, and the queue of drivers behind me let out a collective cheer!
So, to recap, not a very nice experience, especially the lack of shelters whilst waiting for the elusive bus to arrive.
Edinburgh Airport - 13 December 2016. Embarrassing.”
“Paid £53 for one week in the long stay car park and I was less than 24hrs late returning to the car park to pick up my car due to being delayed as I work offshore to find I had to pay an additional £42 to get my car out.
Daylight robbery!!!”
“The exit barrier would not work causing a long queue of people trying to get out. In our case it said we owed £58.00. We had paid in advance. This caused further delay while we spoke to someone who eventually got it open.”
“Due to a breakdown, we had a last minute change of car. However, we changed the car details through the website.
Unfortunately, upon arrival the car was not recognised and we had to press the assistance button. Eventually, we got the ticket and this had the correct, replaced car details on it.
After our holiday, the barrier didn't lift and the machine said we owed £675.00. Pressed the assistance button and after an unacceptable wait eventually someone answered and managed to sort things out. Not what you need after a days travelling.
We previously had a similar exit experience when there was no change of car.”
“Parking is very expensive, I would park elsewhere and tram to the airport.
The airport itself is very busy and we has to wait over 1 hour for a bus to collect all passengers from the airplane to take them to the main terminal.. not very nice when you have a 3 year old!!
Overall if you can fly from Glasgow...”
“Parking has become extremely expensive compared to previous years and the ongoing construction around the multi-story car park, resulting in frequent changes in passenger routing across the campus is causing delays and difficulties in planning time. In addition, having had to search available spaces at the Terminal surface car park for 45 mins despite booking ahead is not acceptable. Finally, at my recent stay, the whole of Level 2, which has direct access to Fast Track which I had booked with the ticket, was entirely closed for construction work.”
“I booked the multi storey short stay on line. When I left the car park my ticket was not recognised by the machine - Please pay an additional £327 to exit..........
Sorted out through the intercom after searching through my paperwork to confirm my booking reference.
This seems to happen regularly at Edinburgh. i guess it is not just me. But when you have booked at the short stay car park one of the main reasons is that you want a quick get away.
Not good when there is a stream of traffic behind you who have to wait until it is sorted out.”
“After pre paying for the car park when we went to leave to be told that we had to pay £115 .00 to get out was not very good nobody answered the intercom not ideal at one o'clock in the morning . Finally found a bus driver who was very happy to help. Had still to wait a long time untill the intercom was answered so we could finally get out of the car park”
“Try to charge me extra on the way out . Had to wait for a while before someone answered the buzzer. A txt with the booking reference would have been handy.”
“We had 3 adults in car and all of us were confused about where entrance to multi stori car park was. We had to pay £1 because we entered at drop off. We then rentered but still obviously at wrong entrance because we were asked to pay £180 on exit. Pressed call button and was let out but we still don't know the correct entrance to car park.”
“Outrageously expensive. Bus stops needlessly far away from the terminal (compared to where it used to stop).
Edinburgh airport really wants to be a shopping mall doesn't it? The people trying to get around part really does seem to be irritating to the staff.
As per usual, on arrival at Edinburgh Airport we were met by:-
1. Broken escalators replete with workman shouting at each other over the heads of the arriving travellers.
2. Dirty, smelly toilets. Thats the ones that were working anyway.
3. The mandatory > hour wait for your luggage to appear on the conveyor belts.
4. Fed up looking staff who give off a 'I'd rather poke myself in the eye than talk to you' aura.
5. Ghastly, cramped up plastic seats. Nowhere to be comfy unless you want to upgrade your upgrade to an upgrade to an express premium package which you can add-on to with ultra points from upgrade extra premium plus, but thats only valid in areas A-F between 09:00 and 10:30 on days that have a 'T' in them except every third week. There MUST be a way to make all this more complicated, no?
I really really wish that the people in charge of Edinburgh airport could tear themselves away from the mindless pursuit of profit and open their minds to how things are done elsewhere.
We had been flying to JFK and on arrival there you find:-
1. Everywhere is clean.
2. Everything that should work, works.
3. Its clear where to go next.
4. Luggage is presented within a few minutes of arriving in the collection hall.
5. The staff actually interact with travellers and make things easier. They don't either ignore you completely or bark at you.
6. Lots of comfy seats and airy spots to wait or relax that don't require you to re-mortgage your house for the privilege.
7. The process of USING the airport and getting the best out of the facilities is SIMPLE and CLEAR.
If I read that EA was attempting to introduce a fee for 'breathing air', I would not be surprised. The penny pinching cheapness of it all just puts us off.”
“We use the terminal parking three or four times per year without problems, however on 25 November when we installed our ticket in the machine to exit the car park, the machine showed that we owed £535 pounds even though we had prepayed. We pressed the button and gave our reservation no. EDI-TSOS-3134308 reinserted our card and the barrier opened. However, it would have been nice to get an apology from the attendant on the end of the phone as we are pensioners and at 2300 hrs on a cold and frosty night it was quite shock.
Mrs J M CARRIE”
“I booked a day's parking in the Mid-stay facility online. There it was stated that the system would recognise my registration plate on entry and exit from the facility and thus promised a trouble-free experience. This didn't happen—indeed there seemed to be no scanning equipment in place to make it happen! The result was an unpleasant hassle late at night over the (very unobvious) intercom by the barrier while I endeavoured to persuade the attendant that I had indeed already paid for the parking. All told, it took 25 minutes from the time I entered my car to get out of the car park — not what you want at 11pm on a late November night in Scotland.”
“Couldn't find car park as map is not accurate and signage not helpful either as there are more than 1 long stay car park. Had to pay a further £195 for 6 days parking. WOld not book in advance again.”
“I booked parking ref edi -tbup 3222882 from 5 pm on 22/11 till 19:00 on 23rd at a cost of £63.99. Granted, I added extra for fast track security. However this is still very expensive when compared to 3 days in Glasgow airport. On arrival the multi storey was full (which is what I paid for ) and had to park outside which is not what I wanted for this cost. In addition, when I was exiting and put my ticket in the machine it said I owed £73.99 despite recognising my reg plate on the ticket and had to spend time at the barrier sorting this out after spending 10min defrosting my car as it was not in the multi storey which I had paid for. All in all pretty rubbish experience.”
