“Arrived from Belfast and yet again over a ten minute wait for steps to arrive to plane for disembarkation.
Long walk along a corridor back to baggage claim that is not wide enough for the number of people walking in opposite directions, totally inadequate yet capacity would have been predictable at the time of planning & installation.”
“Four out of the last five times I have parked here I go to the exit, put my ticket and its tells I need to pay more. So I ring the attendant give them my registration number and they let me out without needing to pay any more. Really irritating. Please get it sorted”
“Challenges when booking by phone with a somewhat disinterested person on the phone. Eventually persuaded her I wanted to book. She was less than helpful.
On exiting car park, ticket reader said I still owed money however this was rectified by voice when button presses”
“Having pre-booked my ticket I arrived at the airport expecting no hassle. On arrival the ticket machine printed me a standard ticket and not a pre-paid one and so I had to park and go back to the machine to speak to someone....they told me to speak to someone at the exit when I returned from my trip. I did this but again not straightforward and further complicated by having a long queue of traffic behind me. Overall pretty poor.”
“Appalling!
Despite having pre-paid, I was given a bill for £180 on trying to exit the carpark late at night. Fortunately I managed to speak to a person using the intercom who cancelled the charge and allowed me to exit - but I had several minutes of angst and inconvenience sorting it out.”
“Multi storey car park.
We arrived to find everything shut off for 4th level and above. Eventually finding a contact phone we were directed to spaces in level 1 but this caused delays and was not the easy choice we envisaged. On returning the number registration software was not working and again we had to seek assistance. Fortunately we had the order number from online purchase to hand.
Car registration number recognition is not new technology. Buying online we should have had easy access, no difficulty in finding a space and should have been able to leave automatically if the software was operational. Given the low level of service we encountered this was an overly expensive choice. I think a refund should be due.”
“On two occasions when I have pre paid my parking fee I have been unable to exit the park by inserting the ticket in the machine at the barrier. Last night,( 17 11) I had to use the telephone where i was asked for my original booking reference number which I did not have close at hand. I then had to give my name and after some time after it had been checked the barrier was then opened. Had there been cars behind me I would have found this very stressful.
On the first occasion the flight had been delayed and we arrived at the barrier a few minutes after midnight, The flight was due in at around 22 hrs . I was at the barrier for a considerable time before it was opened.
On the plus side the operator was pleasant given my frustration.
I shall be interested in your comments.
J.G. Clayton”
“Noone manning the pick up zone and we had to wait just less than 15 minutes to receive the keys for the car despite the fact that all flight arrangements had been relayed to you and the flights were on time.
Valet Parking customers have to exit via the exit barriers from the drop off parking area. The customer has to get out of their car to press the button at the exit gate to talk to the central control and only a few seconds are allowed to allow the customer to get back in the car, buckle up and move forward. The exercise had to be repeated 4 times before we could get out of the car park. Either revert to your previous system of exit or allow more time at the barrier for this unwelcome process to be completed.”
“Even though I'd already paid for my parking in advance, the barrier tried to make me pay again.
Had to speak to the guy over the microphone to get it sorted.”
“Considering the price I paid, I did not expect to have to walk 200 metres to catch the bus and another 200 metres from the drop off at the airport, both of which in very cold conditions dragging luggage. Then having to repeat the operation n reverse was even worse as there is not even a shelter to wait for the bus which seemed to be less frequent than the lower priced private parking companies. If I am going to have to walk a distance with baggage and wait in the open cold or rain, I might as well use the cheaper company as there is nothing gained in paying these prices”
“This is the third occasion that on arrival, having to spend up to 40 minutes waiting on a ladder or stand before getting off the plane. Baggage return has also taken up to an hour. Previous complaints have all been ignored. Call yourself and international airport ?”
“Overpriced and difficult egress, straight into a traffic jam at the roundabout, this really needs to be sorted. Not a good parking experience and not welcoming to the capital city”
“thought that parking across from terminal building would be great as only a minutes walk, however on arriving at the car park a good 3 hours before our flight to enable us to check in early and have a relaxed meal we found that there were no parking spaces available. after driving around for 20 minutes up and down rows of parked cars we saw someone standing outside the multi storey car park. When we spoke to him he apologised for the problem and told us to park on the 4th floor as there were some spaces available there. It was just as well we arrived early as it took us between 30 to 40 minutes to park and get to the terminal.
When we arrived back we drove to the exit barrier and put in the parking ticket only to be notified that we owed them £675.00 as the multi storey was only for short stay periods. After arriving back at 1.am after a five hour flight and having to que for an hour to get through passport control this was the last thing we needed. We had to speak to the attendent to explain the problem and quote our booking reference number to get the barrier released.
How can the airport overbook car parking when there is only a limited number of spaces available and if they are using number plate recognition to open barriers when you arrive how did this not work when we returned from hoilday”
“Poor signage and directions , couldn't find route back to mid term parking on return due to the poor signage , ended up walking out past long stay and back in.”
“Landing in Edinburgh is a night mare passport and baggage collection is a joke compared to airports on the continent electronic passport readers to slow just like baggage claim.
Leaving Edinburgh has improved if you use fast track security but its about time all airports sang from same hymn sheet.
If you don't park in multistory you can get soaked waiting on transport to carparks as there is no shelters now”
“I always pre-book my parking and I seem to often have a problem with number plate recognition on the way out. I have used off site parking in the past and their system always seems to work.”
“Very expensive for 1 day of parking. Also 2 out of my last 3 visits did not recognise my pre booking info and tried to charge me £700 for 2 weeks parking”
“Easy to book but when we got to the short term surface car [park that we had booked it was full! We had to drive around and eventually had to park in a non designated area, we had to phone the office to advise them, the staff were fine about it but if we had been running late this would have caused us to miss our flight. Unacceptable, surely they know how many places they have available and how many people have booked for a specific time period?”
