“We prebooked and paid. On arrival the barrier would not open. I had to reverse out and with a queue behind had a difficult turn to enter.
On return I entered the ticket to be told I owed a further £100. Dismayed I retried several times with the same outcome. I called the assistance button and was asked for my reference number which was not to hand. Eventually after asking for my car registration number the barrier was lifted. An unnecessary delay, a concern that my initial payment had not occurred and I got wet.
What about car number registration (like Newcastle)?
An expensive, unprofessional, time wasting foul up.
Luckily I have a choice of other airports”
“I paid by card in advance. When we returned from holiday and we were exiting the carpark, my husband put the ticket in the machine at the barrier as instructed. Only to be told we owed you £280!!! After reversing the car away from the barrier and going back into carpark to find an attendant to help us. We were told to go back to barrier and speak through a contact system. This did not work at first. We were unable to speak to anybody for around 5 minutes. He asked us the number on our ticket to verify we had booked then raised the barrier. At NO point was any apology forthcoming. The whole system was a complete mess. It made us feel foolish to be unable to exit a carpark. I expect an apology!!!”
“Was 2 hours late picking up car as flight was delayed & was charged £10.10 on top off the price off 68.99 when I booked. I think this was ridiculous. Where do you get your pricing structure”
“Jet 2 back drop was 45 minutes then we had to go to the desk for fast security pass. Security area was like a zoo with very long delays and no organisation or control whatsoever, Very disappointing experience that took 2 hours!”
“When we arrived there were no spaces left on the 2nd floor which is what i paid extra for the express entrance and fast security
Although we got the fast security the fact we had to park a floor higher was somewhat annoying”
“Did not get correct ticket and had a price of £280 when I had already prepaid. The attendant was very good but it did worry me on my holiday. Need better feedback on entrance and ticket when you arrive.”
“Flight was cancelled and I sought six day refund in car park charges. This was denied by “Shawn”
He referred me to EasyJet who’d had to refund about 200 passengers so that seemed most unfair”
“We spent 20 mins looking for a spot - finally had to park at the multi storey which was really inconvenient as we had luggage, child seat, stroller plus a 2 year old.”
“Spent 25 minutes circling completely full car park looking for a space. There were about another 6 or 8 cars also just going up and down the floors hunting a space.
Each floor had a display sign saying how many spaces were free. It was complete gibberish. It claimed on one floor there were 17 spaces, on another that there were 11. We eventually got parked but were very close to the gate closing time for our flight and considering how much we had paid it was highly stressful. I would warn other people against using this service.”
“The flight with which my car parking space was associated (KL1282) was cancelled. I was informed of this at around 2pm the day prior to the flight's scheduled departure (13:10 on Thursday 5th October). I attempted to phone your offices (on 0131 348 4203) several times between 4pm and 4.30pm on the day I learned the flight had been cancelled but the phone simply rang out. When I phoned again at around 7pm that day, I was able to speak to one of your staff who said he could neither cancel or alter my booking, nor offer any type of refund either partial or full. He advised that I attempt to reclaim the lost funds from my travel insurance providers, something which I do not have. He stated that if I wished to take the matter further I should email your offices at: info@parking.edinburghairport.com. I attempted to send an email to that address twice and on both occassions it was bounced back with a message that it was undeliverable.
Although it states in the terms and conditions that cancelations and alterations cannot be made less than 24 hours prior to the booking commencement time, I find it most unfair that Edinburgh Airport enforces this rule when they are aware that customers' flights have been cancelled and thus the cancelation or alteration is clearly due to circumstances outwith the customer's control.
I would ask that you reconsider this decision not to allow me any type of refund or opportunity to reschedule without charge. Of course, your terms and conditions give you the right to refuse this request, but as a first time user of your services who has had the misfortune of his travel plans already being ruined, it would seem quite unfair and indeed unethical of your company to take such an approach - £35.99 might seem like a small amount to your company, but it is a large amount to someone such as myself on low income.”
“I booked multi storey parking from 4th to 8th October and when we arrived the multi storey park was full. I had to come out only to find the terminal surface was full too, apart from a few spaces in section R and S which was a 15 minute walk from the terminal. Why do you sell tickets for something that isn't available....very very frustrating. Had to rush to catch flight and then had the hassle of sorting out payment again on my return.”
“I booked Multi storey + fastrack as I had my elderly mother in law with us on holiday.
When I parked up and tried to use the fastrack walkway the door leading to the airport security was closed. There were no signs saying why it was closed & as it was 3.30am it was also very dark in the walkway.”
“Pre purchased and paid for parking prior to holiday. On exit from carpark the ticket machine did not recognise this and wanted us to pay again.
VERY POOR SERVICE”
