“Okay, but no actual parking spaces available on arrival. Parked on double yellow lines as others had. Left me with some doubt that I'd return and have to pay a fine. It should have been made clear that parking on yellow lines was acceptable. That or start letting long stay resevered cars into the mid stay, which had plenty of space.”
Hi Paul,
Thank you for your review. As advised in our terms and conditions 'In the unlikely event, you book a parking space with us online, and there are no spaces in the relevant car park when you arrive, we will either provide an equivalent or better space in another car park or a reduction in price for a car park further away'.
To speak to the team, you can contact then via the intercoms on all our barriers. I can confirm that no fine will be issued to you on this occasion.
Kind regards,
Customer Support Team
Thank you for your review.
I can confirm that our car parking spaces are the same size as most UK car parks, We are currently working on the installation of electric charging points and hope to see these within our car parks soon.
Kind Regards,
Customer Support Team
“Easy to park & pick up my car, only downside was fast track was a waste of money. No fast track lane when arrived at passport control so don’t know what was the benefit a complete waste of money.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parking was a reasonable price. There were limited spaces when we arrived. We had to drive round 3 times before a space to park was available. There were cars parked on double yellow lines, on kerbs and in some random places. If money is taken for parking it would be better to know you are going to find a free space for tour car.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“We changed our car before the holiday and we followed the instructions online to amend the vehicle details only to be hit with a additional payment on exit. The information on actions to be taken were not clear at the time and only added to our dismay”
Hi Richard,
Thank you for your review.
I am sorry to hear of your recent experience whilst using our Car Parking services.
I hope the issue was fixed on site with the help of the Assistance team. If this is not the case, please get in touch with us via the form below and our team will be able to look into the issue for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Could not get out of gate, would not accept ticket, quickly sorted by calling intercom.
Could also do with a defined walking path to terminal, we were in J1, path to terminal was not clearly marked”
Hi John,
Thank you for your review.
I am glad you were able to get help via the intercom.
Thank you for your feedback regarding your walking journey to the Terminal, we are actively working on ways to improve our wayfinding and walking routes, rest assured feedback such as yours will be highlighted to the relevant teams.
Kind regards,
Customer Support Team
“Would really help if bus resumed picking up from long stay carpark.
Lots of cars now not parking in allocated spaces to be close to walking exit and knowing that bus not coming into carpark, road can be blocked with parking.”
Thank you for your review.
Our long stay bus was suspended in 2020, I can confirm the shuttle bus will be returning along with the Plane Parking car park at the end of March.
Kind regards,
Customer Support Team
“Parking was easy to find and route to airport was easy to navigate. Was quite expensive as o was only staying at the airport for a few hours to escort my son through the airport as he was flying alone for the first time”
Thank you for your review.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time. Our pricing is competitive against nearby 3rd party parking providers, and we offer a number of parking options to suit varying budgets.
Kind Regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Barriers at the multi storey not working again which means the inevitable stop/delay to explain and evidence your booking before getting out and have been like this for months, invest some money and fix/replace them please.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“We parked in the C area of the long stay, near the horrible prison yard fence topped with barbed wire. It was relatively easy to enter by car but not great walking to the terminal from the car - It's a tortuous route through various gates and different parts of the car park, badly signposted and takes you through a dismal 'back door' to the departures. I wouldn't think people travelling alone would feel comfortable on that route. Returning was the same in reverse. Getting out by car is convoluted. All in all, it's a cheaper option than other parking on offer but a pretty grim experience.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I can see that you spoke with one of our customer support advisors who advised that you could change your car registration number via the intercom at the entry barrier. Please reach out to us if you have re-booked as I can only locate one booking.
Kind regards,
Customer Support Team
“Booked “Plane parking” and followed signs for this at the airport. Turns out this part of parking has been closed and I was to use “Long-term parking” instead. Only got to the right place when a helpful parking guard pulled up along side in his car. Recall something about this in my email confirmation but hard to remember this at 4am. Suggest better signage at the airport.”
Thank you for your review.
As advised in your booking confirmation Plane Parking is currently non-operational during the winter season and you were upgraded to the Long Stay car park. There is also a sign outside Plane Parking to advise if you have a booking to check your booking confirmation as you have been upgraded.
Kind regards,
Customer Support Team
Thank you for your review.
I can confirm I have now cancelled this booking and a refund will be credited back to your account within the next 3-5 working days.
Kind regards,
Customer Support Team
“Couldn't get out. Had the inconvenience of ticket being rejected on multiple occasions at a badly lit kiosk. The call button wasn't clearly visible or identifiable.had to reverse out from initial platform and try another. Eventually got a response to call. Was told car registration had not been recognised when we arrived 10 days earlier at approximately 5 am- so why did did machine give me a ticket then?
I would guess did not recognise either because of poor technology or more likely very badly lit entrance and car parks overall”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Parking was fine just wish there had been something in my email to let me know plane parking was closed and to use long stay . If it hadnt been for a passing worker I wouldnt have known what to do”
Thank you for your review.
I can confirm that Plane Parking is currently non-operational during the winter season and this is detailed on your booking confirmation.
Kind regards,
Customer Support Team
“Mid-stay was fine but the entrance and exit are VERY tight for getting a car through. Also, there was no sign of baggage trolleys and since there is no bus unless you request it, it's not great. There were four of us, two adults and two children. The children had their carry-on bags which left me and my wife with our carry-on bags, our hold luggage and theirs too. Not great.”
“Good price for a week when I reserved in advance.
Terrible walkway to airport- which has been the same for months- why isn't it upgraded?
Car number plate was not recognised on way out, had to call for assistance. Why didn't it just work? Glad there was no impatient queue behind on a Sunday afternoon.....”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
