“Getting in was easy, the barrier gives you a ticket to let you leave. The car park is very busy, so leave time to actually find a space, though there are cars parked on kerbs. It is a 10-15 minute walk to the terminal, which is quite well signed. Cheap and cheerful.”
Thank you for your review.
Thank you for your positive feedback, we look forward to welcoming you to Edinburgh Airport again in the near future.
Kind regards,
Customer Support Team
“We have booked often but out of the last 5 trips 4 of them we have had to call for assistance at the gate on departure. When inserting the ticket we are advised it is hundreds of pounds outstanding. this last visit took ages for our booking to be found. could find our next visit in April but couldnt find February one. I now print off booking and have reservation number ready just in case. Otherwise excellent way to park although more expensive best way to park up.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“I don’t think so they have started my car, or check it before handing over to me, the tyre pressure was too low when I left airport my tyre was busted and it was huge fuss”
“The parking location is great, however, this is the second time I have pre-booked parking at long stay and struggled to find a free space. There were cars parked in the lanes because it was so full. I would expect there to be spaces available when I have already paid for it.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Access is poorly signposted, cars approaching the airport slow down dramatically in the wrong lanes trying to work out where they should go. This is dangerous.
Electronic spaces indicators, similar to the multi-storey car park down at the outside parking area would be helpful.”
Hi Matthew,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Normally find this a good service, but there is v poor signage / accounting for the end of the shuttle bus service. No idea what someone is supposed to do who has cases and, say, mobility issues.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind Regards,
Customer Support Team
“No buses running to terminal building. The car park was not well lit or well signed to walk to the terminal building. Very rough so with 70mph wind and rain it was difficult to walk with luggage. Very poor and a bad reflection on the main airport in Scotland.
Will use Newcastle for future trips as much as possible.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Overall not bad but:
I did not receive an email confirmation of my booking.
Upon leaving the car park, I was charged a fee despite having booked online in advance, however, everything was quickly clarified.”
Thank you for your review.
If you did not receive your email confirmation before your booking you could have contacted our team who would have been able to resend this for you.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to enter and leave car park. electronic process good. Major issue was finding a free space in midstay car park when we arrrived very early on a Sunday morning. It was still a fair walk to covered walking route. Would not have liked to do that in bad weather.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“No obvious route to the terminal from where we parked in Long Stay car park (were aware no bus available) and had to walk between cars and through puddles with luggage. Signage could be improved. Had pre-booked car park with correct registration but on exiting it wanted to charge us £75 for two days parking! Quickly got resolved but a bit of a shock.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The parking was good but cars were parked over the double yellow lines, which made it tricky at some points to get out and they were also over the walk way so when using a trolly with luggage on you have to come off the foot path and go all the way around like a car.
No a lot of signage when coming out of the terminals as to which way to go. A little tweak and the parking would be brilliant. The cost of parking was however excellent and would use again without question.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
I'm pleased to hear that you were happy with the cost of the parking and we look forward to welcoming you to Edinburgh Airport again in the near future.
Kind regards,
Customer Support Team
“Car was safe, quick walk to the terminal. Easy to exit although the barrier said I was due £150 for my 3 night stay despite being prepaid, the attendant rectified this issue.”
Thank you for your review.
I'm glad to hear that you found our car park safe and close to the terminal.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I was charged £18.00 for being 45 mins late, due to the flight from Innsbruck being 3 hours late. I have since read my booking and it states that I should have had 6 hours grace. I was in a hurry to get home. Not very good.”
Thank you for your review.
If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Why is it just about every time I pre-book/pay for my parking, I get charged on the way out and have to have a conversation with someone and quote my order or registration number before the barrier is lifted and I can escape? It's normally sorted relatively quickly but it happens much more than it doesn't and is a little frustrating when you pay to have to avoid this.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“I regularly use the long stay, and when the barrier is working it is good. There are often cars parked up on the kerbs and not in spaces which suggests there are not enough spaces near to the exit. Because there are no longer bus pick up from the long stay, it makes the long stay park less of a good experience, especially in poor weather. Please consider reinstating the long stay bus even if it is a modified service.
Thanks
Tim”
Thank you for your review.
It is my understanding that customer are parking on double yellow lines as they believe the car park is at capacity however, I can confirm this is not the case but the spaces available may be further away than desired. We are actively working to discourage this.
Kind regards,
Customer Support Team
“Drop off was fantastic. Pick up was confusing. We have never been to this airport before and there are no signs or maps to show how to get from Arrivals to the car. The scanning of the ticket to exit was complicated and we ended up having to pay extra to get out of the car park.”
Hi,
Thanks for your review.
I am sorry you found navigating to and from our pick-up area confusing.
We are currently investing £1.6 million into redeveloping our paid pick-up and drop-off zone. The project will see a complete re-design of the facility that will provide a more modern and user-friendly experience.
The first phase of the project involves the re-location of the pick-up zone to allow the works to commence. The change has been communicated on our website, our social media channels and via local newspapers, and to help passengers navigate the area, we have implemented signage positioned in key vehicle traffic areas across campus.
We appreciate your patience whilst we work to upgrade our facilities and the new facility will be unveiled in time for summer 2023. If you believe you have been wrongfully charged, our Customer Support Team will be happy to look into your case, please submit a form via the link below:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
