“It is concerning that Edinburgh Airport took the decision to withdraw transfer buses from the Long Stay carpark. Edinburgh is in the northern hemisphere and therefore subject to inclement weather on occasion. This could entail a rather unpleasant trek through heavy rain to the terminal building along a makeshift path through the carparks. Not a great start to any journey. There should at least be some covered walkways to protect customers from the elements. It appears to be a cost-cutting exercise of benefit to Edinburgh airport profits but providing an inferior service to customers.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
“I thought the first experience was good but my second time not so good, I have just been informed by you that I have to pay an extra £30 for an overstay despite me notifying you that we are stuck in New York through no fault of our own. Don't mind paying an extra day but £30 is a bit much.”
Thank you for your review.
I can confirm the additional fees for any overstay are advised with the confirmation email. If you feel you have been incorrectly charged please reach out to us:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Generally okay but finding the multi storey car park on arrival not easy, signs were not clear and had to go through dirty dark underground taxi rank.”
Hi,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
For future instances, please note that you can find directions to your car park within your booking confirmation email, as well as a map to all our car parks on the Edinburgh Airport website.
Kind regards,
Customer Support Team
“Parking charge is reasonable, however, a shuttle service wasn't running and we had a good 10 minute walk to the terminal from the car in the freezing cold and with large suitcases. There should be a shuttle available.”
Hi David,
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Once I found the parking I was supposed to be at it was fine but better signage from the motorway is needed. And I’m really not sure the campers was working for fast park”
Hi,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“I used FastPark at Edinburgh Airport for ease of use and location. On entry, the system did not recognise my number plate and I had to discuss this with the attendant until I shared my email confirming I had the correct airport. Picking up the car was a slight challenge since the location of the car was flashed on the screen with an unclear locator value. When I tried to leave the car park, once again the system did not recognise my vehicle, causing a traffic Jam at the exit gate I had to carefully reverse out. An attendant appeared and confirmed this happens, he pressed a button and gave me a ticket. He told me I should call the attendant button on the final exit gate and explain things have not worked, so that I would not have to pay the £4 for the ticket provided by the previous attendant. Overall not great . . . for a service that promises to make things easier it completely failed.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“It would be good if you could amend parking after the departure flight online. It would also be good to tell people they need their ticket to enter the fast track queue. In the first instance, I arrived back too late to drive safely, so i ended up moving my car to another car park before driving home the next morning, and secondly for the fast track I didn't know i needed my ticket so it was a faff walking back to my car to access fast track”
Thank you for your review.
As the customer, you are able to amend your booking via Manage My Bookings however, due to the way the booking engine is configured, amending is much the same as cancelling and re-booking.
As per our terms and conditions, you can amend a booking free of charge, up to 24 hours before it is due to commence. This means we won’t charge you an admin fee for the change however, there may be a difference in price.
Kind regards,
Customer Support Team
“As a capital city airport the state & cleanliness of the airport is a disgrace. It's dirty, dated, uninspiring and an embarrassment. Does nothing to promote Scotland! Rubbish everywhere, no trolleys available at baggage collection, broken and abandoned trolleys all round the outside of the airport.”
Thank you for your review.
I understand how frustrating it will have been to discover there were no trolleys available. Our trolleys are in constant rotation, which means once they have left the baggage reclaim area they must be collected by a member of staff, security checked and processed back into our arrival halls. This unfortunately takes time, and on this occasion has meant that our arrivals hall had no available trolleys.
Kind regards,
Customer Support Team
“The car park is ideally situated on-site, decent sized spaces for a SUV. However, there seems to be an issue with the cameras. I had booked the parking and paid for the parking two weeks before the visit, but upon reaching the barrier I was asked for £360!! I pressed the button and the guy immediately pressed some buttons at his end, and the barrier lifted, but it was a bit worrying to say the least. I have spoken to several people about this car park and it seems to be a very regular issue. My problem was resolved quickly and simply, but if English was not your first language then you could have felt pressured into paying the money just to get out. I feel that this should be looked into by the operators.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Was "upgraded" to Long Stay as Plane Parking was closed. When booking I noticed Long Stay was still more expensive than Plane parking even though it was the same car park at time of booking. On arrival and once parked, it was still dark and was not obvious which route to take to get me towards the terminal. Walked in general direction of terminal and found marked route eventually.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“As happened once before when I arrived at the barrier no ticket was issued. I had to press the button to get a ticket. On a previous visit I discovered that doing this could land me with an expensive bill on exiting. So once I had parked I went to the office on the ground floor and explained and the staff member gave me another ticket which enabled me to exit without further cost.”
“Getting in was easy, the barrier gives you a ticket to let you leave. The car park is very busy, so leave time to actually find a space, though there are cars parked on kerbs. It is a 10-15 minute walk to the terminal, which is quite well signed. Cheap and cheerful.”
Thank you for your review.
Thank you for your positive feedback, we look forward to welcoming you to Edinburgh Airport again in the near future.
Kind regards,
Customer Support Team
“We have booked often but out of the last 5 trips 4 of them we have had to call for assistance at the gate on departure. When inserting the ticket we are advised it is hundreds of pounds outstanding. this last visit took ages for our booking to be found. could find our next visit in April but couldnt find February one. I now print off booking and have reservation number ready just in case. Otherwise excellent way to park although more expensive best way to park up.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“I don’t think so they have started my car, or check it before handing over to me, the tyre pressure was too low when I left airport my tyre was busted and it was huge fuss”
“The parking location is great, however, this is the second time I have pre-booked parking at long stay and struggled to find a free space. There were cars parked in the lanes because it was so full. I would expect there to be spaces available when I have already paid for it.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Access is poorly signposted, cars approaching the airport slow down dramatically in the wrong lanes trying to work out where they should go. This is dangerous.
Electronic spaces indicators, similar to the multi-storey car park down at the outside parking area would be helpful.”
Hi Matthew,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Normally find this a good service, but there is v poor signage / accounting for the end of the shuttle bus service. No idea what someone is supposed to do who has cases and, say, mobility issues.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind Regards,
Customer Support Team
