“Couldn't get out. Had the inconvenience of ticket being rejected on multiple occasions at a badly lit kiosk. The call button wasn't clearly visible or identifiable.had to reverse out from initial platform and try another. Eventually got a response to call. Was told car registration had not been recognised when we arrived 10 days earlier at approximately 5 am- so why did did machine give me a ticket then?
I would guess did not recognise either because of poor technology or more likely very badly lit entrance and car parks overall”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Parking was fine just wish there had been something in my email to let me know plane parking was closed and to use long stay . If it hadnt been for a passing worker I wouldnt have known what to do”
Thank you for your review.
I can confirm that Plane Parking is currently non-operational during the winter season and this is detailed on your booking confirmation.
Kind regards,
Customer Support Team
“Mid-stay was fine but the entrance and exit are VERY tight for getting a car through. Also, there was no sign of baggage trolleys and since there is no bus unless you request it, it's not great. There were four of us, two adults and two children. The children had their carry-on bags which left me and my wife with our carry-on bags, our hold luggage and theirs too. Not great.”
“Good price for a week when I reserved in advance.
Terrible walkway to airport- which has been the same for months- why isn't it upgraded?
Car number plate was not recognised on way out, had to call for assistance. Why didn't it just work? Glad there was no impatient queue behind on a Sunday afternoon.....”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Parking spaces were acceptable. However signage to Long term parking from terminal was very poor, certainly in the dark. I ended up in wrong car park, were there was no signage to tell me which car park I was in. Some lights were out too. I returned to terminal and had to ask a taxi driver at 1am, where long term car park was.
When I arrived at parking it was dark and wet and route to terminal was again very difficult to locate, but just followed others.”
Thank you for your review.
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Dropping car off was an excellent service and the staff very helpful on my 1st visit. Very good customer service. My return to my car wasn’t so great as my battery was dead from someone leaving lights on and sunroof open. However Excellent service again with jump leads and I was on my way.”
Thank you for your review.
I'm sorry to hear the battery on the vehicle was flat however, i'm pleased to hear the team rectified this quickly.
Kind regards,
Customer Support Team
Thank you for your positive feedback, we look forward to welcoming you to Edinburgh Airport again in the near future.
Kind regards,
Customer Support Team
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“parking is fine mid stay and not far to airport. i always seem to have problems with vehicle recognition cameras which appear to be unfit for purpose and i frequently have to call on intercom.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Car was covered in unusual salt deposits on upper surfaces after one month in car park, indoors floor 4? Could have been from leaking pipe work or indoor de icing? Couldn't leave car park easily as machine asked for £1394.00 as outstanding charge before leaving! Parking was prepaid, around £140. Eventually resolved by intercom conversation with staff.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Super straightforward and convenient to drop off and we’re very helpful when I arrived back early due to an unexpected change in travel plans, although, when I collected the car the rear right tyre had a significant puncture that wasn’t present before needing me to get a new tyre fitted”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Airport parking signs for multistorey [with fast track] almost completely non existent. I got a bit lost on the way in.
White lines coming out were completely eroded, I had no idea if there was one or 2 lanes or bus & taxi only lane.
IT glitch meant updated number plate didn't update on the system. Only resolved because of the efficient dialogue with the chap on intercom at the barrier on the way out- thanks for that by the way.
Signage getting from the car park to the terminal was OK because I'd used fast track. Signage from arrivals to the multistorey car park was completely dire.
All in all- I would choose it for its convenience but found it lacking in all other aspects aside from human interaction at the barrier when I was being asked to pay a further £70.00 & that got resolved satisfactorily.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind Regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“I always find the signposting not too great to find the long term car park, but once found there were plenty of spaces near the exit. A bit further away from the terminal so quite a long walk. The walkway from the far side of the car park is pretty poor. Even near the midterm carn park the walk way looms temporary and could be better sign posted. I think a better design for the long term and midterm car parks with better walkways and signage would improve the overall experience.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“While the price is ok, the quality of the surfaces is terrible. Rough surface, puddles and standing water on the walkways. Very difficult to navigate with luggage.”
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“I was asked on exiting the car park to pay £200. I had to contact a member of staff to resolve the issue. I have used Edinburgh Airport Parking several times and this is the second occasion where I have been asked to pay a fee on exiting. This is not a particularly impressive record.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
