“Outbound Flight : The direction towards the Airport was not well displayed
Inbound Flight : Same issues not well displayed from Airport to the Parking
The worst it was when I wanted to exit the parking with my car, even if everything has been payed online and when I inserted my ticket, the machine showed I have to pay extra, like nothing were booked before, and when calling the agent he was saying I have to use another whatever machine for validation which is absolutely stupid specially I didn't extend the expecting days (I came on time and left on time), specially someone came from a Travel and you guys are asking us when we reach our car and exit to go home to go again to another machine, completely ridiculous.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“After a number of recent stress free stays, the last visit resulted in my being barred from exit with the machine claiming I owed over £220. Happily, I was able to contact staff quickly, who raised the barrier.
Bit of a shame really, as all previous stays, as mentioned above, worked well”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“I found it quite confusing, when arriving at Edinburgh airport all that is in your mind is getting your flight on time.
I booked the long stay car park, I received an email to say I had been upgraded to the terminal car park, I knew where that was and didn't give it a second thought, thinking it meant the multi storey. I arrived about 5.15am on the 20th January took my ticket and parked. We returned on the 3rd February, drove to the barrier put my ticket in and the screen said I owed £675, confused I pressed the help button, the chap said I was in the wrong car park, I said I am in the multi storey at the terminal, he said I should have been in the Terminal car park, I didn't know that existed. I actually followed one of my friends who was parked in the multi storey, thinking I was in the same.
My car reg is M6 SKL and have parked at Edinburgh airport in the past.
The chap I spoke to on the help button sorted it out, much to my relief.
Maybe colour coding and clearer signage would help ageing drivers like me, when catching a flight is all that is on your mind.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
I am glad to hear one of our car parking representatives were able to assist you.
Kind regards,
Customer Support Team
“I had difficulty in locating the csrpark as no clear signage especially in the dark,No post code on the booking confirmation would help especially for someone not aquainted with the airport”
Thank you for your review.
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“It was pretty good, found the space easy enough. The was not an clear walking route near to where we parked. Also there was not a clear place to leave the luggage trolleys where we parked. We liked that we could just leave with the ticket but we were not sure about this. Would be nice if it was clearer.”
Thank you for your review.
I'm pleased to hear that you found it easy to locate a parking space.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“I prebooked terminal parking.
We have a blue badge since our son is in a wheelchair.
We found it difficult to find a disabled parking space. Many disabled spaces were taken up with cars with no blue badges.
Also On entry I didn’t notice that the system didn’t recognise our number plate and so 2 weeks later, we got a shock when the machine told us we owed £515.
We pressed the intercom and the person on the other side sorted it out quickly. Told us the system sometimes doesn’t pick up reg numbers.
So it was a bit of a panic.”
Thank you for your review.
I am sorry to hear you were unable to find a disabled space. I will pass this over to our car parking team to look into this.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Pretty straightforward getting in and parking. Staff there to assist with final key deposit.
Getting out is a totally different thing. Final barrier was catching several drivers including myself. Waited several minutes until I could get assistance via the intercom. That is a shambles. Cars queuing behind and or trying to reverse. I certainly won't use this "Fast Park" again. Not worth it. I'll park elsewhere at a cheaper price.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“The Long Stay Car park was pretty busy, a good sign, however signage for the walking route, especially when returning in the dark is very poor meaning a good bit of time is spent searching for the appropriate walkway. I would still use again.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. We look forward to welcoming you to Edinburgh Airport again in the near future.
Kind regards,
Customer Support Team
“Great easy access apart from the same problem that has happened twice now , last 2 vists, when exiting the car park, it states u owe over £155 as it doesn't recognise your booking, u then have to wait and explain everything to the call button, bit of a nightmare to be honest.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I have used this service before and never faulted it. However, my most recent experience wasn’t as good. No one at barrier to meet us / direct us. I drive into the nearest lane to terminal only then to be met with an abrupt “have you booked to be here” - ?? Ticket for key fob also tore (design fault) which delayed us.”
Thank you for your review.
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
Kind regards,
Customer Support Team
“Disappointed with my car parking experience as having booked on line I needed to change the vehicle details and despite doing this on line, on exiting the car park I was presented with a bill of £180!!! It was sorted but it is not the kind of thing you want to have to deal with having travelled all day.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Great prepayment system and easy to find a parking space. Let down on exit by the machine not recognising my prepayment and demanding an extra £110 for a days parking from me..... sorted after a chat with staff but could catch the unwary out.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Booking and parking all ok, however on collecting our car we were charged an additional £4. I have been advised there was an issue with the barrier system, and someone would be in contact with regard to a refund, to date I have not had any contact.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Smooth and efficient entry and exit to/from carpark.
Disappointed we were notified of construction work on ground floor of multi storey and electric charging points. Left us having to navigate long, roundabout route to airport with toddler in buggy. Signage and temporary pedestrian walkways had inadequate signage.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Very convenient parking tho I made a mistake by booking two extra days and had to ask for that to be corrected by email . No refund given if you haven’t booked it 24 hours before .
Very helpful staff who directed me to my car .”
Thank you for your review.
As per our terms and conditions, we are unable to offer any refunds for bookings that are made but not used:
https://www.edinburghairport.com/help/terms-and-conditions/car-parking
Kind regards,
Customer Support Team
“Great service like the short cut thru security, I thought the set-up needs an upgrade, why is there not number plate recognition when exiting the park meaning there would not be a requirement to insert the parking card on exit. It's easy to mislay the card after a holiday”
Thank you for your review.
I am glad to hear you were able to leave the car park upon exit. The ticket into the exit barrier is to make sure that the dates you have booked and match the dates you have entered and left the car park.
Kind regards,
Customer Support Team
