“Paid for access to Fast Track via bridge straight into Security. It was closed. Had to walk down stairs and then the long way round, Not what the deal was,”
“Booked surface parking but ended up in area R just about the same walk from the plane parking which is cheaper main car park was supposed to be full but thru it to get the terminal we saw plenty of spaces”
“I've used this service many times and always been happy in the past, however, this time our flight was delayed which resulted in us being asked to pay more money at the point we inserted the card into the barrier -- this was very awkward as there was no option to pay there so we had to reverse and go to a machine. The closest machine was not working but there was no sign or other indication that it wasn't working. After a day of delays in the airport it was a bit frustrating.”
“Booked the Terminal Surface lot for 5 days. When we arrived the spaces near the terminal were closed off and we had to park in section R & S, which has a separate entry and is quite a long walk from the terminal. Not quite as far as the mid-term parking lot, but still a bit of a hike. I did feel like I overpaid for having to park in that separate section. It seems like R&S should have a slightly lower fee.”
“Was not aware that I had to take a ticket on entry to the surface car parking, even though numberplate recognition was in operation. It later transpired that the plate recognition system got my numberplate completely wrong.
On exit, I was due to be billed £130 for two days parking, it was only the help from the assistant on the line that raises this review to acceptable.
Technology is only useful when it works, please sort this out - it replaced an S with a G?!!!”
“We found the parking adequate but the driver on the return shuttle was extremely rude which we found totally unacceptable. Will park somewhere else in the future.”
“Expensive, as with all airports - probably because most of them are run by NCP. Online booking works well enough although I thought by now there would be extra features such as ‘find my car’ to help absent minded travellers who return from long trips away. Another idea would be a valet parking service that enabled a driver to drive close to the airport, hand his keys to a valet, who could then drive the car to a far away, cheap car park and return it to the driver just prior to his/her return. I’m sure this could save money.”
“Used to use the valet parking outside the terminal which I found a lot more convenient. Disappointed to find this new set up is so far away from terminal building and very exposed in wet and cold weather. Feel it should be within walking distance of the terminal to be a proper valet service. Was also disappointed that due to late arrival of flight home was unable to leave site as there was to be a further charge on asking this was removed and I was allowed to leave.”
“We booked the meet & great service which was disappointing compared to those used previously.
It involved taking a bus from long stay which was not too painful. However on our return at 2am we lugged 2 tired children & 5 cases from bus stop to pick up keys only to find our car was parked way out (past where we’d just walked) despite there being plenty of spaces close to key collection point & where lots of others from our flight had been parked!
Not worth extra cash”
“Good system in place but could do with a better way to get to the terminal- even from the surface car park you end up soaked if you aren’t right at the front. Not great for something that costs 50 quid”
“I was aiming to write a more positive review however you were completely let down upon return to pick up my car.
On arrival at 3am on 22nd August we were met by a lovely gentleman who told us everything we needed to know and he was super chatty and delightful considering the time of the morning.
On arrival back, I had messaged Graham to say we were arriving back about 2pm. When we got there the gentleman asked for the card slip which i couldnt find - no problem he was happy to confirm some details and give me my keys. When we got to the barrier and put in the card slip we had, it said we had an outstanding balance of £170 to pay? This is where i got really ticked off as the attitude we received was horrendous and i was left feeling very embarrassed. We pressed the intercom for help and the gentleman who answered just sighed a lot and asked us for details we didnt have to hand. He huffed while we tried to find our emails and continued to speak over my partner. Eventually we said our confirmation number and he just opened the barrier, we said thank you but got no ‘there you go’ ‘sorry about that’ no response at all.
I was overly delighted with arrival but not the return, I would and will be paying the extra money in future to park elsewhere.
Hannah Sheffield”
